March 2024 by Mark Gregory (Gazza)
This store feels like it was closing down as it had nothing had more empty shelves then anything very unusual for a M&S
January 2024 by Karen Dillon
First time I've been in this store what a contrast to the Brent Cross one which is warm and pleasant to browse in - this one I walked through the clothes area which was like a jumble sale into the food hall which was absolutely freezing! It was warmer outside and its January! I couldn't find what i was looking for but the floor staff and checkout assistant were lovely - dont think I ll be returning till they put some heating on!
January 2024 by Lydia S
Awful service.
December 2023 by peter godfrey
I went to buy 24 tins of biscuits as gifts for the klasp volunteers. I bit too much for me to carry. Denise helped by first seeing if they had unopened sets, and then bringing me a trolley to put them in. She fast tracked me through check-out and said I could use the trolley to take them to the car. Denise made the whole experience so smooth. Thank you
December 2023 by Edna White
Can I buy Gift vouchers online please.
December 2023 by Ejder Raif
This is a wonderful store that sells a variety of excellent products. The staff is friendly and helpful too. Thank you so much for everything. I'll definitely return.
December 2023 by Mike Michael
I visited the cafe last Sunday, two girls serving doing the best they could! Evie and Kavaljit were polite, helpful and done their best to serve at a quick pace. They were knowledgeable on allergens and ensured I got what I was looking for. I?m very happy with my last visit and will definitely return.
December 2023 by Bahar Dag
If I could give 0 I will I have never come across such a bad experience a iteam I purchased in store was faulty took it back straight away and they said they will not refund me. When the ticket and recipts were still on it unbelievable manger and staffing. Awful do not go.
October 2023 by J PK
I was served by a rude member of staff today named Louise. All I wanted to do was return an online purchase for which I mistakenly showed the wrong online receipt (I had placed different online orders) and this woman abruptly said ?this is NOT the receipt for this order? and proceeded to stare at me in complete silent while I quickly looked for the right receipt on my phone. Nothing else was said. She had a terrible vibe and was very obnoxious herself. WHY employ such bitter, rude, nasty people who clearly hate their jobs as well as the customers who support it?? I will never understand. Worst M&S in this area with the most unhelpful, hateful stuff.
October 2023 by Danny Elston
Sarah-Jane has great customer service skills. Very easy to talk to and friendly. Definitely shopping again soon!
September 2023 by Sally Hagitooulou
Food hall is wonderful, shame about one of the assistant that works their has he not heard of a deodorant in the food hall it's so off putting, especially warm weather we have had ,but marks food hall is air-conditioned so made matters worse , please management ask your staff to be more hygienic as the smell was rancid ,
August 2023 by mine kara
Online order was to delivered to this store.... After notification I attended 3 times to be told order yet to arrive. Although the staff member was helpful, no parcel and no explanation whyit was delayed in the end I had to call customer service to be told parcel damaged. No apology or compensation offered
August 2023 by Ken F
Poor service in the foodhall here today, not for the first time. At 9.30 a.m. there were NO staffed checkout tills open just self service. M & S are charging premium prices for substandard service. Foodhall staff grumpy.
August 2023 by Rosanita
Busy with shoppers on my visit, but it did not hinder my ability to make a quick purchase at the self-service checkouts. I had wanted to stop for a coffee and snack at the Cafe on the upper floor, but the available tables were uncleared and the area was untidy.
May 2023 by Kelly Dervish
I had a bra fitting done today by Emine she was absolutely lovely. The two ladies working in that section today were super busy but I didn?t feel rushed at all. Super customer service.
