September 2023 by Sel Savas
I went so many places and decided to get my bed from furniture village JUST BECAUSE they gave me earlier Delivery dates. Should have not trusted themCustomer Service is no good eitherI have to wait sooo long to get to someone and all they can say is we dont have your mattress yetLike howww? My delivery date was beginning on September.Not recommendedUPDATEDAYS LATERstill waiting, nothing doneDONT BUY FROMM HEREI dont want you to go through what i?m going through!!!
July 2023 by Zack Ali
Good experience, great selection of sofas. Asif was extremely helpful, answering any questions I had and overall very happy with his customer service.
July 2023 by Shamim Maniar
Sofagate!!Terrible experience! ordered a two seater sofa and a armchair in Jan this year. Paid in full by March'23They delivered the wrong armchair end of April in totally different covering. Still not resolved I am still waiting for my armchair. I am doung all the chasing no reply from Customer Care ?
July 2023 by Bhav
I have edited my review due to the poor service.When we initially purchased via Kam Sahota everything seemed great. However the service from furniture village has been poor, multiple issues with the furniture, faulty items that have remained faulty when redelivered and issues with the insurance. Had to call and chase and go into store to sort and still not sorted. A waste of my time and money. The manager Amjad is also extremely unhelpful and had a poor level of customer service, quite rude and kept saying what do you want me to do?Definitely do not recommend.
June 2023 by Vellany Mascarenhas
well i can only say one thing about furniture village amazing. The most important reason of me buying the bed and dinning set was sale person Mark A who was very friendly and welcoming . He has showed us a good knowledge of the products and also advised us what was the best for us. The products are quality. He even stayed behind his working hours just to complete our order. He made our buying process smooth and easy. it was great experience visiting furniture village . I would definitely recommend them to my friends and family. Thank you Mark.
June 2023 by Eddie Gradica
Absolutely scam sales man,and rude.Myself or anyone else that I will hear that he/her is going to give you business, I will make them aware of the bad experience I had and to stay far away from your establishment and your company.Disgraceful services!!!!Not sure how are you got away with it. but I will look into it in more details and get some legal advice.In the meantime make sure you clarify your customers before you make a sale and whatever you do do not push people to buy especially the older ones.
May 2023 by Carl Richardson
We were served by Paulina today. My wife and I were super impressed with your gentle sales technique and how you willing you were to help us choose and decide. Thank you for just being great! ?
May 2023 by M D
Bought a new sofa set and Mark was very patient with our family. We needed a change to the order a day later and he was great. We hope the delivery and actual sofa from FV will meet the expectations set by Mark. Thank you so far (I will update review in 8-10 weeks).
May 2023 by Manuela Thaci
I purchased my new sofas yesterday. It was a really good experience. The sales consultant's name is Paulina Goncalves, she was very helpful and made sure to meet all our purchase needs. I loved how she was so patient and calm with us, while we were deciding on what to get.
April 2023 by Parth Patel
Received a great service f4om the store.Mark is very helpful and explained different aspects of the furniture in detail with regards to the suitability, availability, flexibility and different options in case the furniture can not come through the door.SatisfiedHemangi
April 2023 by Tasnim Begum
Came to furniture village for their easter sale and Asif was amazing and we had a very pleasant experience. He was also very patient and didn?t pester us as it took us two trips back to furniture village and we were still very indecisive. He is also very well mannered and respectful and i would recommend you ask for him on your next visit.
April 2023 by Angela Poulakis
Excellent store, wide range of good quality furniture for all tastes. Our sales consultant Dilesh made our experience effortless. Very friendly, well experienced and most of all patient. Thank you Dilesh. I highly recommend this store and sales consultant.
March 2023 by Ozgur Ozdil
Bought a £2000 dining table, it arrived two months late and in damaged condition. The store doesn't pick up the phone and the head office says I should speak with the store. On top of this they said the condition even though it is damaged is fine and they are satisfied with it. The way from here is small claims court.
February 2023 by Alexandros Arakelian
Avoid at all costs - i can write an essay about how and why but to cut long story short: you go with companies that take good care to ensure you receive a product in reasonable time frame and give you continuous updates and look after you if you receive damaged products via delivery/production. Trust me this is not hassle free in Furniture Village. Go to Fishpools instead or somewhere else
December 2022 by Jason Pinto
Kamil was very pleasant, patient and helpful. Looking forward to our Chicago 'Mink' (light coffee) colour soft and comfy fabric 3 and 2 seater power recliner sofas arriving! Thank you for all your support with organising our new sofas Kamil, you're brilliant! ??
