September 2023 by Sunny Miah
Subject: Unsatisfactory Experience at the Enfield BranchDear Barclays Customer Service,I am writing to provide feedback regarding my recent experiences at the Enfield branch of Barclays. I have been a long-time customer of Barclays, previously utilizing the Cuffley and Cheshunt branches before their closure. Unfortunately, the transition to the Enfield branch has been far from satisfactory.The primary issue I would like to address is the behavior of a specific staff member at the business counter. Every time I visit the branch and clearly indicate that I am a business customer, this particular individual exhibits rude and arrogant behavior. Despite my attempts to pay bills or use the machine, he continuously dismisses my requests without providing any valid reason. This recurring problem has created unnecessary frustration and inconvenience for me as a customer.Moreover, during one of my visits, I was coerced into using the machine by him to put a large sum of cash, despite explicitly informing the staff member multiple times about my preference for a teller-assisted transaction. As a result, I encountered an issue where £500 became stuck in the machine. This error could have been avoided if the staff member had paid attention to my request and assisted me accordingly.I feel obliged to express my disappointment with the conduct of this particular staff member. Their lack of professionalism, rudeness, and failure to perform their job duties adequately have significantly impacted my banking experience at the Enfield branch.While I appreciate the efforts of the remaining staff members who have demonstrated good customer service, the behavior of this individual tarnishes the overall reputation of Barclays. It is disheartening to witness such a stark contrast in service quality within the same branch.Considering these recurring issues, I would like to suggest that appropriate action be taken to address this matter promptly. It is crucial for Barclays to ensure that all staff members, including the individual in question, adhere to the principles of excellent customer service, politeness, and attentiveness.Additionally, I would like to bring to your attention the idea of exploring automation options for certain tasks to prevent instances where customers are subjected to inadequate service. While I understand the benefits of technological advancements, it is imperative to strike a balance between automation and personalized customer care.I hope that my feedback will prompt a thorough investigation into this matter and facilitate necessary improvements to the Enfield branch's customer service. As a dedicated Barclays customer, I believe that addressing these concerns will contribute to a more positive and satisfactory banking experience for all customers.Thank you for your attention to this matter, and I look forward to a resolution.
September 2023 by Uk Uk
Staff are polite and helpful
August 2023 by ozlem o
Thanks a lot for Daniel, he helped me to transfer international money. He was really quick and helpful. I wouldn't do it without him. He was explained well and step by step, even kids was with me, he is so calm. Thanks again Daniel.
August 2023 by Betty Zechbauer
Haseeb was very quick in what needed to be done He remembered me from last time which was a nice surprise as these days of tech mean the personal touch rarely happens. Daniel was also helpful sorting out how to do this review.
July 2023 by Traton walter
Worst service ever.businesses counter extremely busy.they having long conversations but no transactions (they should let people to contact the customer service) waste of time .???????????????
March 2023 by Joshua Vicente
Customer service from Debbie was amazing. Thanks for helping my dad and I sort his card
February 2023 by luciano nonweiler
Worst customer service ever, been standing around waiting to be seen, 5 people in the queue, 2 other employees walking around with no clue, was told to come into branch to confirm some identification because I wasn?t able to do it online. No help what so ever. You?d think a bank like this was a bit more organised and professional
October 2022 by Tyson Israel
PAOLO thank you for just being a great guy.I entered the Enfield town branch and was greeted with the borderline treatment that I'm used to. The woman I had, told me I could cash my check on my phone app and I was blown away by this expecting her to show me how it was done and she just moved on to another customer.My man Paolo noticed my silent disappointment and went out of his way to help me out, he introduced himself professionally and showed me step by step what to do, having me set and ready to go within a minute.Paolo exceeded all of my expectations and made me remember why I love being with barclays bank.And as for the other girl who I will not name, honestly, DO BETTER.
September 2022 by Cinzia Noone
1 cashier only. Queues go on for ever. Nothing changes even after numerous complaints
August 2022 by Dilu K
ABSOLUETLEY HORRIBLE SERVICE!!!everything is a NO at this branch. and huge delays for everything. I regret opening 4 accounts with them. They should close the branch altogether and give that space to a charity or something because they are absolutely useless. Dont want to help customers, cashiers are too lazy to do anything, manager is never available, even when you have a booked appointment you have to wait over 45 minutes to be seen. all the cubicles are empty. You all might as well work from home. Worst bank ever
July 2022 by F G
You will never leave here without getting more than what you ask for. Staff are always willing to go the extra mile.
May 2022 by Peter Wong
Very disappointed.The cash machine have big problems.When i click return the card, the card cannot come out. It juat come out little bit, until finger can touch. I can't clip the card out.Now the card been take over by thr machine again. It is really not good at all.
May 2022 by Nihat Akay
Possibly worst branch ever.Useless staff.Basically getting paid doing nothing....
March 2022 by MARIA SOFIA
We just had a great experience. Paolino Maurini delivered a second to none customer experience and we want to say a big thank you from Sofia and Tim. He?s definitely an asset to the company!!!
February 2022 by Frances O'Leary
Dreadful service time after timeSlow even withstanding Covid. Refused on two separate occasions to transfer MY money even though their employer was clearly helping others via the laptopWill try Barclay Muswell Hill tomorrow as usually they are so much more professionalNo stars if possible
