January 2024 by M. Smith
I had a very upsetting and bizarre experience in this store. My sister was collecting an order, so I thought I would try on some things. I made it very clear I was going to the fitting rooms and so when the young girl on the counter didn?t say anything, I just made my way. There was nobody there but it was very quiet in the store and I assumed they were just short staffed and so went in to the fitting room. A few minutes later, someone loudly knocked on the door. Bearing in mind I was in the middle of getting changed, I opened the door slowly and stood behind the door to see what was going on as the person behind the door wouldn?t speak. A blonde, older lady, very aggressively asked me how many items I had. I told her two and she proceeded to walk in (!) to the cubicle to look for herself. She then scolded me for walking straight in and told me I should tell a member of staff next time. I apologised and was in shock and didn?t quite realise the awfulness of what had happened until I got out. On my way out of the changing room, I noticed someone else waiting and was so embarrassed. I was treated like a criminal, a child and my privacy was hugely invaded as this woman disgustingly took it upon herself to walk in to the cubicle as she clearly couldn?t trust me. I did end up buying an item and the young girl on the counter could see I was distressed and was very lovely and polite towards me. Overall, I will never be returning to this store and would urge everyone visiting to avoid using the fitting rooms.
December 2023 by Diana Boakyewaa
Wonderful Customer Care from London (store manager) at Ann Summers, Enfield. Just by looking at me this woman could tell my size, was very attentive despite the shop being constantly busy. I was indeed not the only one she was helping. Just an amazing personality. Thank you London, you made my day.
December 2023 by H Çiya
What I experienced today was horrible I have a little baby with me I went to the store at 5pm a lady old lady with glasses who served me was very horrible rude she said they closing soon like she wanted me to leave she was unprofessional with me I asked for help and she did not help me with anything but she was right next to me in the hole time when I asked for sizes she said no to everything .when I went to pay for my purchase she instead of the bag she put my staff in on the floor then as I left the store I realised lots of my items was not in the bag but was on the floor . I believe this was racism
August 2023 by Eden Morgan
I came into the shop a couple of weeks ago and honestly the customer service was amazing. Im a bigger girl with bad anxiety so things like bra and clothes shopping make me slightly nervous and uncomfortable. I got talking to the gorgeous London and she made me feel so at ease and very comfortable. Not only did she take the time to measure and fit me properly (as the previous time I went in I was given an unneeded bra extender) but she actually took the time to talk to me and make me feel as though my body wasn?t something to be ashamed of. We spoke for a while on body positivity and her past experience working on plus size models at London fashion week. She went absolutely above and beyond to make my experience there as comfortable as she could and I left feeling amazing and knowing exactly what to order online. My delivery came today (after only ordering a couple of days ago) and I could not be more happy. Thank you so much London!! The world needs more people like you!
August 2023 by Piotrek T.
Rude customer service. Lady on the counter looks like it will be punishment for her to be at work.
January 2023 by S Srm
Basically, I bought some items there , they told me you can refund item , but they say lie, they have a bad tempered, and rude . Don?t buying there .
December 2022 by Yasmin Yavas
Sensational service by a lady named Sally. Found my bra fitted to size which is almost impossible for me and lovely colours. Will definitely be returning.
July 2022 by Sharon Abbey
Went in to exchange my items , I didn?t have any issues , the lady was very helpful very friendly made me feel relaxed
May 2022 by Katerina Gantzia
Worst customer service in shop.
January 2022 by Alessio Giovanrosa
Worst customer service in shop. I was expecting much more. After a purchase online, staff in the store did not even know about the exchange policy. Wow!
November 2021 by Gabi n.
i lost my receipt had to return item and they were very understanding was quick and easy!
August 2021 by Dionne Lawson
I visited this morning and the staff were amazing!I felt completely comfortable approaching the ladies to ask for advice.The staff knew their stuff 100% and was able to advise me appropriately.I look forward to returning to the enfield store soon!
August 2021 by Mel D Freedman
Good customer service. Indeed great underwear kit excellent design indeed amazing.
August 2021 by Eleanor Knight
Always great service and excellent products
March 2021 by Lisa Rodrigues
Just perfect
