November 2023 by M H
Never thought Poundland staff will judge ppl?s wearing . I am trying to show her my bank account because it said ?higher education? which means I am old enough to buy glue sticks.But the staff just grab my thing and said it can?t sell to you. Also she stare at me with discriminate eyes.This is totally RUDE!I live in here long time and always buy art crafts things in here , never had treate like this . 3/11/2023 Friday.
October 2023 by Tom
Discriminate against the disabled demanding them to use self service even though you can't get to it with a wheelchair please send your staff on disability awareness and then get behind a till and do the job your paid to do
September 2023 by Ellie Morgans
Very poor customer service, the staff who work here are extremely rude! I came here for wrapping paper some time a go for my sons birthday and at the check out was accused of stealing by two woman an older woman and a younger woman after searching my bags and seeing I hadn?t stole anything I wasn?t even given an apology just a dirty look as they both walked off! Come here a few months after with my son and the same younger lady from before kept giving us both the most extreme dirty and horrible looks to the point where my son was actually saying why does the lady keep looking at us like that mummy ? unbelievably rude unprofessional and just disrespectful to be honest! I got in touch with customer services and they finally got back to me weeks later saying how they have spoke to the staff however staff have no recollection of either incidents! Absolutely disgusting customer service and to behave like that in front of a child making them feel uncomfortable is even worse!
September 2023 by Tony Jones
Good staff all you need in there...xxx
August 2023 by Layla Mehreen
Upset with the branch manager.She couldn't admit that her approach was outright wrong. My 10 year thought she was rude too!I looked at her as soon as my 4 year old knocked the vase and it broke, she looked right at the mess but carried on sorting the rack she was working on. She didn't make any eye contact with me so I didn't call for her attention but I saw her look when the vase smashed.Whilst I was trying to get my kids under control - anyone with kids would know sometimes they kick off and having all 3 going at once can feel wild. (Honestly I also saw a top for the kids and thought let me just grab that quickly before I leave and tell someone)Anyways, 30 seconds later, she approaches me talking very loud and said "Why you just leaving this and not telling anyone to clean it"I actually saw her look when it dropped - so she saw it happen but she ignored it...Yet she shouted at me like a child?She obviously has no children of her own otherwise she'd know sometimes they get out of control and parents really do the best they can. The pressure can get to you no matter how many years you've been a parent - the grandparents will tell you the same!She continued to be argumentative with me when i told her that her whole approach towards me was wrong! I visit this poundland often, I normally never have the kids because shopping without kids is way easier but sometimes things are really out of your control.I would love to complain to the manager about how she was towards me but she is the manager :(I used to work in retail 12 years ago, never would I speak to a customer like this, even if I saw a child purposly spill lucozade over the floor. It's kids. Parents have a handful with them.She got away with it because she's a manager but I'm sure she'd hate to see her staff speak to someone in a vile way.
August 2023 by admin supervisor
Good for cheap shopping but quality is not good
August 2023 by Rebecca Brown
Till never work ladies act like they don?t want to work and one employee Lilly?s customers support is disgusting especially with the older generation she should not be allowed to work with customers
August 2023 by Yvette Granger
Large store, good range of products and reasonably priced.
July 2023 by AM Keating
Some stuff, only Poundland it is! So I love! But, don't get carried away, lots cheaper elsewhere.....?
May 2023 by Emilia Beckers
This one is actually pretty neat. Clean shop, well stacked and decent choice of products.
May 2023 by Georgina Briody
They want you to serve yourself and pay by technology. I want to pay at a Till operated by a person. For that reason do not visit often.
May 2023 by Tamás Dávid Varju
Wide selection of tools and kids clothes. Worth to check!
May 2023 by Steve Nuttall
Good discount store with some friendly and not so friendly staff.
April 2023 by Alexandra Harradine
Always worth popping into the Eltham branch as there is more choice
April 2023 by Modupeola McCarthy
You now have to hunt for £1 items...it's the same at most Pound land shops...Still okay for cleaning stuff.
