February 2024 by Pretty Latty
Always friendly and helpful. Just a shame there is no internet connection in the area which is very frustrating so be sure to have your screenshots pre-saved.
January 2024 by Melanie sherringham
Never had a problem - friendly staff - always let me put last min next day guarantee on even if the post guy is there waiting to go! I recommend. Nit sure what all these bad reviews are about after reading them!
January 2024 by Michael Teeling
13 posts rate this post office 5 Star20 posts rate this post office 1 StarI rate 1 ??as no option for 0I would have been one of those who would have rated this post office 5 Star (only reason is the Son is amazing and is the one that gives great customer service. They ALL work incredibly hard as this is a post office that opens its doors at 5am until 6pm. But most people only need 8am - 6pmI was in the post office this evening as I needed to send 6 Parcels off. Sadly due to signal issues in the Mottingham Area you do not get reception on your phone if needing to access EBay to get QR code to scan and drop the Parcel also if needing to transfer from one account to another you can?t do this. You physically have to leave the shop to access the data on your phone. So here is my advice. If you need to go to this Post office go and be done with your transactions a minimum of 10-15 mins before they closed. reason behind this is that if you don?t.. like I did forget reception etc and had 6 parcels. Bearing in mind after he started to whine, I did say yep I get it I know you are up 5am open doors?.. as I was out the front getting data on phone for theQR code. And said as long as I can get this parcel done I?m fine and can leave the other 3. Having already done 1 and merged the other too together as 1 parcel to speed things up. Bearing in mind this was with in the 5:50-6pm slot and finished the whole thing and out the door by. 6:05pm. I came on my bike and just for security put my chain around his board? I had unclipped and apologised for this delay but had no other option due to bike theft in the area.From 5:50pm to 6:05pm the Verbal Abuse I received from the Father was the worst customer service experience I have ever seen in nearly 33 of my Adult years. It was the most appalling barrage of abuse. This is all because he expects 6pm to be when the place is locked up and shut. Again I get the long hours that they do and the work provided. However it?s the choice of the franchise to open at 5am and Match other post office closer times for 6pm.Perhaps and I don?t mean to be rude, just leave the afternoon closer to your son. This way you are not upset enough to just be plan dame right rude to people. Plus your son will save the business with much better reading reviewsAlso one last thing to you Sir (the one who seems to be so rude to so many) I have one question for you,How would you feel if it was you receiving the abuse that you give your customers? Take some time to read your 1 Star reviews and put yourself in the shoes of your customers and truly take on their Genuine feedback?How would you feel? What would you say or do on the rude way you are now spoken too.What are you / would you do differently now?If the answer is now plain to see?. Great. Because it will reflect in what your customers are saying and you are listening to them and changing their experience and expectations!If the answer is that you don?t understand what customers are an annoyance to you. Then there are optionsAnger ManagementRetire, Relax, Be Happy and no body would want to be in a job the no longer enjoy and you had worked hard all of your working life.I wish you and your Post office well. May you be happy and relaxed at the end of each hard shift that you do. Thank you for service to the Mottingham Community for the many year you have been there.POST OFFICE - GROVE PARK ROAD5 ?????+I respectfully decline ever coming back your post office until I ever see the reviews on here get betters then I know you are ok and happy again perhaps with falling in love with your job role. So I now highly recommend the Post Office in Grove Park. Again a family run business but the most amazing post office I have ever been too. Accommodating Professional caring and most of all a great happy environment. Walk up towards the Grove Park Station and past the entrance? cross over the road and past the Off license on the left and I it?s just after this. Open 8am - 6pmOr if going the other wayPost Office - Court Yard Eltham3??????
December 2023 by Tan
Always lovely and friendly people been going here for years
October 2023 by Deyan Raynov
As a pick up point for royal mail this people have the worst attitude in the world. The guy behind the counter was shouting at me to (get out of my shop) because I haven't point HIS shop as delivery address. Even I provided my ID he insisted that I have no parcel. Thanks God there was another men who worked there who pass me the parcel which was under the counter so I managed to escape. I'll look for ways to complain to Royal mail as this people are dangerous and there is no way they can deal with people... really disappointed
June 2023 by Jo
Totally agree with other customers here, about the not great service. I find the Wife very pleasant but the Husband rude, dismissive and inpatient. Won't be going back.
June 2023 by Yuksel Bal
They are very good people very friendly polite and they know what they are doing effective. Thanks
November 2022 by Simon Berry
Never had any problems, decent customer service
August 2022 by Denise Holman
IF YOU WANT A PIST OFFICE OR SWEET SHOP & A FRIENDLY ONE THEN DON'T GO INTO MOTTINGHAM VILLAGE POST OFFICE SE9 ESPECIALLY WHEN THE TWO WOMEN ARE IN THERE ONE ON THE SWEET SHOP SIDE & THE OTHER ONE ON THE POST OFFICE SIDE. BOTH IF THEM JUST DON'T KNOW AT ALL OR NOTHING IN WHAT THEY SHOULD BE DOING FIR THEIR JOB & FOR THE PUBLIC. 1 / OF 10: IF THAT. THEY BOTH SHOULDN'T BE WORKING IN THERE AT ALL DON'T DESERVE THEIR POSITION. UNBELIEVABLE. IF YOU DON'T BELIEVE ME GO IN THERE YOURSELF & FIND OUT. POOR COMMUNICATION & VERY VERY POOR LOW SERVICE SO MISS THIS ONE & GO TO ANOTHER SHOP / POST OFFICE.TRUST ME
June 2022 by Davieboi Tt
Just used this post office Indian lady extremely rude I returned a parcel and she literally gave me a dirty look and chucked the receipt at me so I challenge her to just be ignored obviously it?s because I?m white disgusting behaviour
February 2022 by Yat
The postal counter staff named 'Sue' is very rude, indirectly accused me of using fake stamps and pressurise customers to use a more expensive postage service for letters and parcels, in order to charge more money.Instead of apologising, her response was "I did not say anything".
January 2022 by Maria Lucas
Terrible customer service!No manners for the clients the lady/staff member rejects parcels based on its aspect ignoring dimensions and weights specified on the Royal mail's website.
December 2021 by Ed Linehan
Very Helpful.
October 2021 by Dom Chiu
AVOID, find another post officeHorrible experience, rude and unhelpful staff (lady in particular). Always trying to squeeze more money out of the customers postage. Even worse service if you are bringing in a prepaid postage label.
October 2021 by Shahid Haque
They are very good people polite and they know what they are doing effective. Thanks
