April 2023 by Graham Harris
Busy but friendly and professional service.
February 2023 by Faith Walker
Visited the Eltham branch of Nationwide BS this morning to hand in some documents. There was no one on the floor to assist\guide so I waited in the "waiting area" for approx 20mins, still not a member of staff in sight, looks like they were all hiding...apart from the 2 staff at the tills serving the rapidly growing queue, as people in the queue had that impatient look about them. I felt sorry for the old lady who was in that queue when I arrived, who eventually went and sat down just before I gave up and left! NBS, you failed today.
January 2023 by Kevin Majmudar
Used this branch after opening an account recently. However unlike my previous bank HSBC this was a breath of fresh air. Basically, really nice branch, very smooth interaction with staff and I was able to do what i needed to in branch. After getting fed up with all the branches HSBC have closed recently and the poor service in open ones most of the time i had to switch. It's amazing this is a bank that does banking and does not close tills whenever they feel like and tell you to use a Post Office for your banking. Very happy I moved and now to move my business account in the near future. Plus its so much closer to my home as well. A*
August 2021 by Robert Stevens
I had a wonderful experience today at the Eltham branch Audrey your assistant manager was just great helping me to get internet bank using the nationwide app in these challenging times she was so helpful and friendly well done Audrey
August 2021 by Douglas Dickson
Great staff,very helpful.
July 2021 by Michael Pounds
The branch manager David and the beautiful Sue are amazing. Very helpful and caring sets of staff. They make banking so easy for me.
June 2021 by Bobby Hanspal
Due to covid restrictions the queue to enter the bank can be as long as one hour long. Avoid busy times, especially in the mornings
May 2021 by Andy OK
A big thank you to Sue at Nationwide Eltham for sorting out my ISA problem for me.Great service
March 2021 by Student Support
I visited the branch last week and was very happy to see how the lady staff member at the front door welcoming all the customers with a smile and asking if the elderly customers wanted a seat since they were in a queue for a while. I thought it was a good gesture and kind-hearted member of staff. I will definitely use this branch again.
February 2021 by Rishabh Joshi
Wonderful customer service from Marianne, personally called regarding an issue and was quickly able to solve the problem.
December 2020 by Arthur V
Amazing customer service! I urgently required a card reader but got to the bank just as the manager locked up the door and was getting ready to leave. She was kind enough to unlock the door / turn off the alarm, etc. and get me the card reader. Much appreciated!
November 2020 by Karen Ann Archer
Audrey was very helpful. And Maria helped me print my DD. Amy Webb was the lady who first helped me move from Barclays Bank. Plc. This is the best bank I've had. Thank you all for your help and kindness. Always a friendly. Kind face and reception.
November 2020 by Bernadette Seaman
My experience of coming into the Eltham branch is always a very pleasant one. All of the members of staff are always very helpful and cheery. I was especially impressed with the social distancing measures that have been put into place. They are a lovely team and are always willing to go above and beyond. I always leave with a big smile on my face.
November 2020 by Ryan
Had a poor experience at this branch. I went here to withdraw money from my savings account as I?d switched current account and couldn?t transfer money from my savings online without an active current account. Whilst waiting outside, I spoke to the manager and someone else who worked there who were helpful and agreed I needed to speak to someone at the counter. The person who I spoke to at the counter didn?t seem to understand that I wanted to take money from my savings, whilst also saying he couldn?t give me any money as it was a large sum. I went to the Bexleheath branch and they gave me a cheque and I cashed it the same day at my new bank. Disappointing that I had to go to another branch to carry out what I thought would be a simple withdrawal which wasn?t the case.
November 2020 by Inquisitor Reveals
I visited the branch last week and was very happy to see how the lady staff member at the front door welcoming all the customers with a smile and asking if the elderly customers wanted a seat since they were in a queue for a while. I thought it was a good gesture and kind-hearted member of staff. I will definitely use this branch again.