January 2024 by Nilima Patel
Staff members and the optician are friendly , helpful and polite at Edgware spec savers . Had a very good experience.
December 2023 by Sule Salu
In urgent need of my prescription and have rang in 11 times now since 10am and no one picks up, they just cut the phone saying we are busy. Pathetic customer service
December 2023 by Susan Olsen
Lovely staff this morning seen on time, lovely lady (sorry can?t remember her name) a/p at 10.10am, really informative & helpful, afterwards lovely patient lady helped me choose 2 frames, my only complaint is front door was open & it was freezingA few days later my 2 pairs of glasses were ready though I was told 2 weeks, I did wait a bit but I think they are short staffed so not their fault, again a lovely lady got my glasses & made sure all was ok, am happy with them highly recommended thank you
December 2023 by Kish
Do not recommend. It is unlikely you will actually be seen. Over 30 minutes waiting with no indication or acknowledgement from the "staff". Nobody attending to customers. Got to the point that I just walked out. What a waste of time.
November 2023 by suleman salu
In urgent need of my prescription and have rang in 11 times now since 10am and no one picks up, they just cut the phone saying we are busy. Pathetic customer service
November 2023 by MinaMichaela.
I loved having my glasses done there! They have done a wonderful job with my glasses. Thank you all for the good service!
October 2023 by Poli Shah
I was helped choose my frames by a Staff named Dax. He was patient and helpful. Unfortunately on the day of collection when I went to collect my frames, I stood in a queue for 30 minutes, watching 3 staff walk in and out of different rooms, making it look like they're extremely busy. At one point, all 3 staff were chatting amongst themselves and none explained to us how long we had to wait. At this point I decided to ask them what was going on? I was told we'll be attended to. Again, waited for 10 minutes then I caused a scene by shouting and immediately one staff attended to me. I was handed over my glasses. No trial, checking or fitting was done. I was asked to sign the form and leave.
October 2023 by Jonathan Amankwa
Very professional and helpful, the shop assistant Priyal knew what she was doing, same as the staff Poonam who did the eye test.
October 2023 by Madalina Musca
every time I go to them I am pleasantly impressed by the experience I have. The whole team, they are very helpful and at everyone's disposal
October 2023 by Georgiana Richards
I have a good experience with them they are professionals they treat me well and enjoying my new glasses,thanks to all the work .
September 2023 by Tomasz Wilczek
I paid for glasses which, according to the saleswoman, were supposed to be ready on September 3. Today is September 3 and the glasses are not ready and I was informed that they will be available only after September 11. In short, I was lied to in order to buy these glasses. If I had known that I would have to wait over two weeks, I would definitely have bought them from another optician.UPDATEI picked up my glasses but they have a green filter BUT I ordered a blue one!!! I gave up and took my glasses, but I will NEVER buy anything here again!!!
September 2023 by C Ries
Staff is nice but I had to wait ridiculously long just to pick up an order. Not very well organised and lots of staff around but everything is very slow
September 2023 by Nina
16/08/2023Francois Minnaar is amazing and extremely friendly with his Immaculate customer service skill.
September 2023 by Maria Maria
I must say that Elena has a good customer service, she is paying attention to what the costumer is saying and is just making your day nicer when someone is smiling like her.
September 2023 by Andron 234
Very slow service, the glasses were sent back to the lab twice, and the time lag between paying for the glasses and not having a useable pair one month, in the end I pushed for a full cash refund, which I did get in the end.
