August 2023 by L C
On Friday morning today there two store staff who backchatted rudely about a customer after their phone call with them. Then one of them abruptly laughed out rude to herself, made some suggestive expressions and the other started laughed. They displayed undesirable behaviour being unprofessional. New Look if you are going to hire cheap staff at least hire those who have been brought up with respectful behaviour and basic manners. I was mortified to see how they immaturely and rudely reacted after customer phoned them in store at counter.
June 2023 by Gerard Bourke
Nice selection of fashion I bought some stuff and the recepient was thrilled..Nice store ..will be back to be sure to be sure to be sure?
June 2023 by Monika Mudra
Nice and tidy store in Edgware
February 2023 by mhorag forbes
Disappointed in the range at the Broadwalk shopping centre branch. Went there after seeing some interesting things in my Instagram feed which I wanted to look at. None of that in the store. Very poor selection of dresses.
November 2021 by Angel Indigo
I went in there today with my elderly mother. The member of staff who was apparently the person in charge had a serious attitude problem. She was so rude and disrespectful when all I wanted to do is order a jacket. New look need to train their staff on basic customer service otherwise customers will be lost. I was told the item could be ordered and then told actually no there wasn?t any. She was raising her voice and her tone of voice was disgraceful.
July 2021 by A S
I went to New Look to collect some shoes and went to try them on. Three young women without masks continued to talk over my head and did not maintain any social distancing.I complained to staff who could not be bothered to do anything. They said I was protected because I wore a mask - do they not understand, my mask protects other people, not me as it is not clinical grade. They are poorly trained at best, lazy at worst.TK Maxx in the same shopping centre has a security guard in front who checks if people are wearing masks. It has a better stock. I will shop there in future!
July 2021 by Sara McGrath
RUDE staff. Literally act like they dont realise customer service is in the job description. They had an attitude about their own mistake, instead of apologising and correcting the fault!
September 2020 by Maryanne Sullivan
Not bad, not great either, useful for getting a few basic tops and maybe clothes for the home, basic flip flops etc. but quality as expected not brilliant and variety is limited. Took a long time waiting in the queue even though only one person ahead of me and wasn't that busy to start with!!!
July 2020 by Iroda I'roda
Disappointed! Not mentioning that waited long time for someone to turn up to the till and not even sorry . Been served by the girl called Mihria & she did not removed the security tag ! Had to travel back(!!!) To get this sorted ! I can't believe she is actually a manager!
July 2020 by Carol S
Love New Look. Shame they've had to close quite a few of their shops. Great fashion, always find something cute.
September 2019 by Stephen Eagle Ellis
This place is cool. Great stuff good prices. I just stumbled upon it
September 2019 by Beate Mage
Very bad customer service. Went to collect my order and there was no staff next to the tills, so 3 customers been waiting for someone to show up for like 10 min. Then i been waiting for lady 10 min to find my order but then suddenly she show up with different customer order then again been waiting another 5 min for her to find my order. Shop assistant even didnâ??t apologise for long waiting and did not seems like she was rushing to do something faster. Customer service very poor level!
August 2019 by Roxana Carceag
Nice experience but not my favourite you can buy the same quality of clothing or shoes, sandals model much cheaper different brands.
August 2019 by Ron Johnson
Very disappointed... I needed to go to work so I bought some black jeans and the women at the counter didn't take off the security tag... I need to find a way to take it off causing me alot of inconverience when I bought the jeans to make my life easier
August 2019 by Sajida Ali
good place to buy cloths and shoes very reasonable prices
