April 2023 by Lesley Harris
Not very well managed, staff appear to be more interested in chatting amongst themselves than attending to waiting customers?
February 2023 by Daniel Freedman
Very rude staff.Terrible customer service!
January 2023 by Ken Smith
Sheila is excellent at this branch. She manages customers and is so friendly/ helpful.
November 2022 by Jing Emily
Terrible customer service, rude staff! I went there for all my banking stuff!paper run out from coin machine I went on counter that lady so rude and I want my paper statement print out by post for my visa renewal, she just print out useless one!disappoint experience ever!
June 2022 by Arben Stojku
Rude rude rude staff.No idea why they still keep employ's that everybody complain's about.They do not help anybody.Absolut waste of time. Please Natwest, read the customer rev's and do something about the unprofesional rude stall employed at edgware branch.Clear all the old stock and hire new staff which are willing and able to do the job.All of bank staff in Edgware are rubbish.All of them
June 2022 by Azadeh Homayounisouror
Staff are very rude and unhelpful.I went there with my sons because of their ID problems and they were absolutely useless and unprofessional from a lady at the front door to their manager.You could feel they just want to get rid of you .Their face are so unfriendly without any smile and even do not let you to finish your words.They kept saying which is not their business and even did not look at my papers.I am asking that what is the point to have this branch when they don?t want to help people.I thought they had this attitude towards me but my cousin had same experience.very disappointing.
June 2022 by Steveago topdog
Appalling service, staff are now even ruder than before, definitely changing bank
April 2022 by S B
Rude staff and no wonder they score so low in the customer satisfaction charts that are shown in branch. Number 10 out of 16 banks for customer service. Can see why after my experience today. Was told if I didn?t like it to go to another bank. Very nice way to speak to a customer!
June 2019 by ?Ù? ????Ù?
Very unsecure counter giving the money front of the people and ask questions in the que no parking at all not help full bank for the costumers they don't care about costumers waste of time with 2 counter and long que
June 2019 by Hily Klibansky
Rude staff, very long queues, broken machines, poor customer service, no parking. Awful experience and won't be returning. Avoid if you can!
June 2019 by hlyan min Thein
Yesterday I went this bank with my 4 years old daughter for six month bank statement to apply visa.i already explained what I need for.i really needed it.i don't have time left.i need to show the last date of my transactions. She said she could give for just a month. She can help me applying by post.And then I went back home . I went another time to the bank bagging her that I really need it.if you want to charge I can pay. Even she asked some of other staffs .they all say that I can only get only for a month.i asked her politely to stamp my statement .she said that we don't do stamp .For this process I spend nearly one hour and I did not get what I want. What is the point I keeping thousands of my money in NatWest.I
February 2019 by krystyna zajdel
I dont understand why customerâ??s time is being wasted, there is such a long wait usually, while a member of staff, who potentially could be an extra cashier, is asking everyone waiting a few questions, which I am not happy to answer in front of everyone else! No privacy, which is required when being in the bank, plus I dont want to be served by the machines!!!! Soon human being will not have jobs if we all be served by machines
October 2018 by MM Em
They are wasting customerâ??s time by asking too many questions while they have the account and all details in front of them.. instead of playing this game they have to process the request and move on.
September 2018 by Ronald Waterman
It is a bank . Think queues then a counter . Then leaving . It is on the corner , and has a very small car park mainly for their own staff .
May 2018 by tamis mcars
Very slow service
