September 2025 by David Phillips
Fantastic service from Zayn who made my task effortless. Would recommend your bank on his service alone
Regards
David Phillips
September 2025 by Nasim Sirati
Metro Bank is extremely slow and frustrating. Every time I go there, I have to wait between 30 minutes to 1 hour just for a simple bank statement. The branch is not even busy, but still they keep people waiting for no reason. Very poor service.
September 2025 by Janki T
Avoid having a safety deposit box here as they do not value their customers time here. It takes 40 minutes at a time just to gain access to your box. Avoid avoid avoid!
September 2025 by Mert Kerimoglu
Staff are always friendly and welcoming but the wait at the cashier desk takes 20-30 minutes sometimes. Please get minimum two people at the desks not professional at all how much can an extra staff cost the bank. Clearly not bothered about the customers waiting time.
August 2025 by Maurilio Vargas
Service is very poor , so many people working and just one person attending. Every time is the same , slow and poor . Not happy with that .
August 2025 by Kowsar
Incompetent staff
May 2025 by Marrium Furqan
Always a long waiting.
Not enough staff
May 2025 by Oyates
Dont use the ATMs here. Erratic- likely to swallow card
April 2025 by Zain Alibhai
My father visited this Branch to open a business account. Other staff members were quite dismissive however he was seen to by Chinyere and we are so impressed with her customer service and the treatment we had received. We have previously had a bad experience with Metro Bank and opening business accounts however this young lady has really changed our opinion. Thank you very much Chinyere.
January 2025 by Amaj YT
Very misleading. Online ask to go to your nearest store which I did. But they turn me down at 1pm cause nobody to help me to open an account.
January 2025 by Amira Ekwuazi
Very unprofessional, rude and distasteful staff members. Once I had explained why I had come into the bank today, this particular staff member called over her colleague and said ?I have a headache can you deal with this customer? as she rolled her eyes and sighed. Absolutely horrific customer service. This is not the type of attitude I expect, and it seems to be a common theme with Metro Bank.
September 2024 by ??????? ???????
Lazy people , don?t help you at all .
August 2024 by Alina Leahu
Worst ever,lazy people
July 2024 by Tandel Prince
i don't satisfied metro bank service because i was come seven time but can't open my bank account. every time i'm going to bank He say u come tomorrow.
June 2024 by Harine Baalamurugan
Shockingly poor service this morning, no communications clueless staff members who?s are not only ignorant but rude when asked to do their job. We went at a time where it was not busy at all and still such poor service. Leaving their services. Would highly recommend avoiding this bank at all costs
