December 2023 by Abbas A
Embarrassing, 2 tills , and most of the time one of them on lunch , doesn?t feel like a bank at all
December 2023 by Kyle Hulse
I am not one to expect exemplary service and don't write reviews, but the customer service I experienced here today was absolutely despicable.I walked in and the male at the front counter was busy with a customer and a lady of southern asian ethnicity sat at the desk behind him asked me if I needed assistance. I explained the straightforward problem and she replied "What?" and pulled an extremely rude face - snarled at me. I slowed down and explained the situation and what followed was none stop extremely rude face pulling and snarling when asking a question and when I gave answers; with no exaggeration I have never in my entire life encountered such rudeness and ignorance.Ultimately never got the assistance I needed and she walked away from me to another customer. Zero manners from the moment I arrived to the moment I left.Have to travel to another branch in future.
August 2023 by Emmanuella Okolo
Kept redirecting me and made me wait 1 and 40 minutes for a service they don?t even offer. Sorry to whoever is unfortunate enough to walk in.
August 2023 by Derek Chalmers
When to branch to put cash in scruffy guy told me to use cash machine I said not as I was putting in Scottish notes. But really didn't want to disclose pin . I went to counter. Website says they have counter service. I thought you have option. When getting served by a nice girl the manager rudely said you have use machine even if Scottish notes. Then the manager said check Scottish notes with UV machine. English notes not checked. Then manager told me to hand her card and she wanted to see it. Never been more insulted . Do bad customer service
August 2023 by cruxee ecom
The worst Halifax branch. Closes early and counter services is absurd, staff is unhelpful.
May 2023 by Priyen
Not even open on a week day despite it being a standard working day. Very inconvenient and unreliable.
April 2023 by Ming Cheng
Very bad
January 2023 by kailun zhou
so disgraceful to have made halifax seem absolutely horrible, took me a month to get mobile banking working and the branch gave no help at all, wish i could give no stars out of 5
December 2022 by Teopista Nantale
I am was help by Edgware branch and sorted everything out at the branch. The lady dea and all staff are friendly people including the managers. Damla Very welcoming
December 2022 by Bianca Giles
Fantastic service always when i come into the Edgware branch the staff are very friendly and always available to help and clear any concerns i have if not Pushpa is always available fo sort things out for me
August 2022 by David Korn
I found the staff at the Halifax very helpful- in particular Rama had lots of time for me and it was great to see such good customer service in action
August 2022 by Sophie Allen
Very very helpful services thanks you all
July 2022 by Oana Oprea
Fantastic costumer service!?
June 2022 by hardeep kaur
Very helpful, very friendly staff, been comming here for about 10 years. My son is special needs they helped me as his appointee set up his own current account. The staff took the time to explain everything he needed to know. Anyway his account got hacked. They blocked it straight away and called us. They sorted out a new card which arrived with in a few days. I feel on the whole Halifax is looking out for us. Thanks Halifax, one very pleased customer. Five stars for you all ***** ; )
May 2022 by Dharmesh Kumar
This branch has gone nuts or Halifax banking system has gone nuts, my wife has gone to put cash money in my account and they said no to her without asking how much money to deposit. When this system is changed that account holder is the only person who can deposit the money in his/her account.??
