October 2023 by Katalin Olah
What a horrible experience with the so called Manager who refused to give her name and did not wear any name badges. She shouted at me and my 81 year old mentally ill lady friend that she doesn't want to see us again in the store when I dare to mention that it's not displayed that you can have 1 free coffee a day using your Waitrose card which is a customer misleading! I had to help at least 3 people how to use the machine, as no staff was nearby, and 1 of the 2 machines did not work at all!! It's not about the free coffee, it's her attitude and appalling behaviour towards us, customers! As an employee She works against the business. She is a morbidly obese woman wearing glasses with a blue plastic frame. Shouted and pointed to us in the middle of the store with everyone's shocked look. Appalling, humiliating, embarrassing and shameful!! I can assure you that we never go back to the East Sheen store while Tesco is just on the opposite side of the road! What a shame!
October 2023 by Olivia Classey
Being unwell I?ve had to use Uber Eats for Waitrose delivery and they make no effort to provide a best match with missing items. 50% of the order is missing and I?ve been told they?re available in store. I wouldn?t trust this service.
September 2023 by Jake B
This is an excellent Waitrose with fantastic product selection, especially of higher quality imports. Staff are always friendly here, bakery fresh, easy to get around, clean and good location. I especially like the free coffee with your Waitrose card, and the check out is always very quick.
September 2023 by Deal4Vin
Well stocked. Easy access. Good parking. Toilets, though these are security locked from time to time.
August 2023 by E C
Very convenient layout of the store, it has everything I need for my big weekly shopping.It has free (up to 1.5h) parking and customer toilets.Fresh food with a good fish and meat counter.Excellent price reductions toward the end of the day. Free coffee. Helpful staff.Overall shopping in Waitrose East Sheen is a positive experience.
June 2023 by Mike
Nice staff and relatively well stocked and clean. Just wished there'd be more cashiers for larger shoppings.
May 2023 by James Fountain
The store is very clean and bright staff could be alot happier and friendly. Food wise there Essential Brands are good and very reasonable prices. Other than that quite expensive. Only go in there if I have to.
May 2023 by Joe Easthope
Someone tell the security to stop following people round. The guy makes me feel suspicious every time? probably because it?s an older ?affluent? area they don?t expect younger working people to browse. Great shop otherwise ha
April 2023 by Nadir Khan
One of the worst places for a big shop or one stop shopping. I have never had a complete bi-monthly shop from this place, I still have to go to another place for the remaining 50% shopping. I don't understand the hype either as the quality is not better than other supermarkets. So I now avoid going to this place.
March 2023 by K
The rudest staff ever Exc. the young whom are always willing to help. I avoid and go to the Richmond one instead. Waitrose food quality isn?t even that good these days anyway.
March 2023 by Ivan Tan
Food variety not as great as other waitroses I've been to... There were also a lot of empty aisles of fresh produce
February 2023 by jonathan marc p
What s going on in this Waitrose!!??Half of the check out lanes always closed and 6 out of the 12 self check out stations permanently closed. Waiting to pay not cool.This Waitrose cleanliness appalling, staff with a notorious "I can not bother" attitude.The bakery section always under stock.A difibrillator by the main entrance with no details of how to access in case of emergency.The information desk seems an storage room.Waitrose & Partners East Seen should be awarded the Worse ever Waitrose.You are so bad that i have discovered that theTesco opposite you is not bad at all and that Valentina is pretty good.
February 2023 by Seth Ball
Zack was supper helpful in getting my parcel when arrived by just as they were closing. Absolute life saver as needed the stuff for the next day!
February 2023 by Timothy Robinson
Always great, but ?closing at 20:00 when Google says 21:00 so might just need updating (16/02/23 Thursday)
January 2023 by Rossfamily Cohen
A fairly run of the mill Waitrose, above average sushi counter but is really let down by its toilets, I have honestly been into more pleasant public toilets. I have no idea what?s going on there but I expect much better from a shop that markets itself like Waitrose does. :(
