October 2023 by Raphael Khair
Great experience and lovely people the staff our next levelSubi-the worker there is a very nice guy and should get a pay raise honestlyKid-friendliness: Great with kids
October 2023 by Yaz Al Hamiri
I have had Domino's pizza all over London and this is by far the worst Domino's pizza in London. It upsets me to say because I would regularly order years ago and it was very good. I ordered yesterday and the pizza was undercooked, and a sickly amount of cheese was on top, and toppings smeared all over. I really hope they improve because that's a waste of £30 for me at a time where this is my 1 takeout a month.
September 2023 by Jas Singh
Order pizzas and 70 mins later. Pizzas and sides arrived cold. Called the store and the manager's excuse was it was down to the previous manager, as his shift just started. He then said he would replace them but could not give us a time, as they were busy. I'm missing something here, this is a fast food service, I could of made a 3 course meal with in this time. Before you send me the standard email to contact you and fill the form. All done. Also asked for a refund, he said within 5 days. Let's see if I can get my money back time.
June 2023 by MICHELLE PALMER
Most awful customer service . Paid order got taken.bk to shop i couldnt get to door in time or answer phone when arrived as was in bathroom . Also have elderly mother who cant move quickly was told by an awful woman didnt make enough effort to get to door even though food was paid for . Will nevr order from there again have in past ordered quite alot from them. Did contact customer services not so much as part refund for terrible service and woman put phone down on me when i was trying to find out when food would be redelivered. From other reviews im guessing will loose loads of customers.
May 2023 by Mehdi Nabizadeh
Collected in person, when got home realised wrong pizza was put in place!
April 2023 by Helen Entwistle
Amazingly quick service for a collection. Can not grumble.
April 2023 by Arun Rhodes
When ordering we were given a pizza which fitted half the box yet we ordered a medium. After calling customer service they did not refund us and were mean.
April 2023 by Maddy Percy
I am disgusted and revolted, and not because of the cheese. I feel my stomach drop as i stare at the empty space where my pizza should be. It has been two hours. I had to have dessert first, which made me feel as if i had dishonoured every god in existance. Not only has this exhibited a concerning disintrest in their client's wellbeing but also a serious lack of organisation within the company. My driver went awol and his boss did not know where he was. My friends had to sit on the doorstep eating cold soup, waiting for this man to arrive. It was a someone's birthday. But he did not care. At this point i do not even want a refund (however they did not offer to provide one) but a heart felt apology from all those at Domino's East Sheen. At least thirty hard earned pounds from this teenager were wasted tonight. Despite this, there was no hurry in their next step of their delivery. 30 minutes later, as we saw the driver through the window, we screamed with excitement. The driver had the audacity to not acknowledge the pain and suffering we had gone through. I laughed in his face, hysterical with hunger. His compensation for our pain ? a big dip.
March 2023 by Maddy Percy (maddy ??)
I am disgusted and revolted, and not because of the cheese. I feel my stomach drop as i stare at the empty space where my pizza should be. It has been two hours. I had to have dessert first, which made me feel as if i had dishonoured every god in existance. Not only has this exhibited a concerning disintrest in their client's wellbeing but also a serious lack of organisation within the company. My driver went awol and his boss did not know where he was. My friends had to sit on the doorstep eating cold soup, waiting for this man to arrive. It was a someone's birthday. But he did not care. At this point i do not even want a refund (however they did not offer to provide one) but a heart felt apology from all those at Domino's East Sheen. At least thirty hard earned pounds from this teenager were wasted tonight. Despite this, there was no hurry in their next step of their delivery. 30 minutes later, as we saw the driver through the window, we screamed with excitement. The driver had the audacity to not acknowledge the pain and suffering we had gone through. I laughed in his face, hysterical with hunger. His compensation for our pain ? a big dip.
March 2023 by Terence Lutre
Mr Hamdi made a perfect pizza and a superb customer service. Thank you
February 2023 by Valentina Jivkovich
Unreliable place when it comes to delivery times. It is best to avoid making an order from here as there is no way to know when your order will arrive. Furthermore, their customer service is unresponsive.
January 2023 by Neil Forrest
Usual good pizza, let down by the couldn't care less staff attitude
December 2022 by Yunis Khan
I ordered a pizza and 2 bottles of 1:5 coke and the guy turned up with 1 bottle of coke and promised me he would drop the one later but didn't came back, so l rang the store and the manager said would get one to me and l still waiting 4 days later. I spend many years ordering from this store and this the they treat a regular customer.I won't using them again.
December 2022 by Anonymous Anonymous
I ordered a pizza and 2 bottles of 1:5 coke and the guy turned up with 1 bottle of coke and promised me he would drop the one later but didn't came back, so l rang the store and the manager said would get one to me and l still waiting 4 days later. I spend many years ordering from this store and this the they treat a regular customer.I won't using them again.
December 2022 by Finola O'Brien
Second time I have ordered recently - both times the pizza has taken over two hours, when I track the pizza and the location on a map the driver is just sitting stationary in the same place. Rude staff. So disappointed, I will be recommending and telling everyone about our experience and the terrible service we have received. For fast food 2 hours twice in a row is appalling
