November 2023 by P Vatini
I had a great experience with Deil at Carpetright. He was professional, really knew his stuff, and made choosing a carpet a breeze. Highly recommend for a smooth and informed shopping trip.
November 2023 by Tom Gaughan
Terrible company!! They don?t follow through with customers to get the job done properly. It?s 4 months from initial order an job still not done.I called 5 time this morning and they hung up the phone every time?? Coffee break i guess. Stay well away from these cowboys.
November 2023 by Raz Alcazar
Deil at East Sheen carpetright provided us with an exceptional customer service. He was patient and understood exactly we needed, he gave honest recommendations.We will definitely be returning to this branch in the future!Thank you for your patience with us Deil and your professionalism.Regards,Razia
September 2023 by Leyi Zhang
We have recently been looking to replace the carpet in our house. Carpetright provided a reasonable price for good quality carpet and excellent underlay. A big shoutout to Deil, who showed exceptional patient, excellent knowledge of carpet and wood flooring trade, professionalism, multitasking ability, and great communication skills. We highly recommend the Sheen branch and Deil!
August 2023 by Sameer Shrestha (SamIR)
Once the home survey was booked online, Ali came over to our home to get the accurate measurements as well as the conditions of all the floors. He was very friendly and helped us explain what can and cannot be done to our floors.We then went to the Carpetright sotre at East Sheen for choosing the laminte etc. We were greeted by friendly and welcoming staffs at the store.Deil's knowledge of the products and attention to details in explaining everything about Laminate flooring really helped us in choosing right products for our home. He also took time to explain what to expect once the floors are fitted that otherwise might come as surpirse.Also, he helped us in finding products at discounted price without compromisng the quality of the products. He also helped us speak directly to the floor fitters over the phone to clarify any concerns while we were in store.Deil also took time to explain every uplift and dispose costs etc. which really helped us understand the total breakdown of the overall cost for the flooring.Definitely will be visitng in the future and would recommend to anyone looking to do carpet or flooring to their homes.
July 2023 by Dalia Lo
I came to the shop at Richmond on 21/7/2023 and was happy to be received by Sonia. Sonia was helpful , willing to answer my questions and gave practical advice to me.
July 2023 by kay nicholls
I had the pleasure of experiencing exceptional customer service at Carpet Right today. The staff at Deil were incredibly knowledgeable and helpful throughout my shopping experience.From the moment I walked into the store, I was greeted with a warm welcome and offered assistance. The staff member assigned to helping me with my carpet selection took the time to understand my specific needs and preferences. They patiently answered all of my questions, providing expert advice and guidance along the way.Not only did the staff at Deil have a thorough understanding of their product range, but they also went above and beyond to ensure that I found the perfect carpet for my home. They took into consideration my budget, lifestyle, and aesthetics, helping me narrow down my choices and find the best match.Throughout the process, the staff demonstrated a genuine commitment to customer satisfaction. They took the time to listen and understand my concerns, addressing them with care and professionalism. Their attention to detail and willingness to go the extra mile made me feel valued as a customer.
June 2023 by Gabrielle Koukis
I was most satisfied this morning going into the shop!I was grateful that it was open being a Sunday and the sales assistant whose name is Sonia let me browse and then I came to a decision based on her knowledge and my colour choice.All in all I found the experience very pleasant and not uncomfortable.
June 2023 by Silvia Maccalli
Just want to say a big thank you to the East Sheen store, especially Deil and Sonia. They helped us and went beyond to make sure our carpet would get ordered/delivered/fitted. They were absolutely professional and did an amazing job! They always answered the phone or email and they definitely took the stress away with the experience! Highly recommend this shop and these 2 amazing people!!! Thank you thank you ??
June 2023 by teuta rexhepi
I was very happy with the service at this branch. Sonia was so helpful and patient with me, took her time to talk me through all the options. I can't recommend her high enough!
May 2023 by stephanie M
So I had given a 5* review for customers service but I feel compelled to update because the experience since then has been nothing but stress. It?s been awful. Sonia?s customer service is substandard at best. I don?t even know how she acquired the role!So after the nightmare order process which I thought was rectified, hence the previous review. Their fitters were a no show twice, with Sonia saying ?I can?t do anything, I only work in the store, they?re subcontractors? (customer service at its finest)When they finally turned up on the 3rd day, the fitters said that carpet right person who came to do the measurements should have told me that they wouldn?t have been able to fit the vinyl! Which they didn?t- they instead sold me additional things to ensure it could be fitted.Then I was promised a callback from Deil since last week which I?m still yet to receive. How can it go so wrong, once you sign on the dotted line.Been left in limbo with no callback no aftercare, no follow up. No nothing.???????????????????????Previous reviewAnother happy customer thanks to Deil. Customer service is A*. I went back and forth to him so many times and he was never challenged by this. I never felt pressured because he wanted me to be happy with what I was orderingHe kept his word on a price after numerous warehouse stock shortages meant that I was unable to get my initial choices.Really impressed. Thank you
May 2023 by stephanie Millanaise
So I had given a 5* review for customers service but I feel compelled to update because the experience since then has been nothing but stress. It?s been awful. Sonia?s customer service is substandard at best. I don?t even know how she acquired the role!So after the nightmare order process which I thought was rectified, hence the previous review. Their fitters were a no show twice, with Sonia saying ?I can?t do anything, I only work in the store, they?re subcontractors? (customer service at its finest)When they finally turned up on the 3rd day, the fitters said that carpet right person who came to do the measurements should have told me that they wouldn?t have been able to fit the vinyl! Which they didn?t- they instead sold me additional things to ensure it could be fitted.Then I was promised a callback from Deil since last week which I?m still yet to receive. How can it go so wrong, once you sign on the dotted line.Been left in limbo with no callback no aftercare, no follow up. No nothing.???????????????????????Previous reviewAnother happy customer thanks to Deil. Customer service is A*. I went back and forth to him so many times and he was never challenged by this. I never felt pressured because he wanted me to be happy with what I was orderingHe kept his word on a price after numerous warehouse stock shortages meant that I was unable to get my initial choices.Really impressed. Thank you
May 2023 by Jorge
I bought vinyl from the store near Barnes Station. There is no supply available to pick up, but you need to order and wait two weeks. After ordering, there is a fee for delivery. I opted for collection from the store, but this shop doesn't have space to store. So, I need to go far to collect my vinyl, 40 minutes drive. Very annoying
May 2023 by s
Great service from Deil - prompt in answering queries and explained everything thoroughly . After buying carpet from here went back to Deil for our timber floors and again was very helpful, very good at following up queries and explaining the full range of options. An asset to Carpetright !
March 2023 by Vatche Cherchian
Deil was fantastic on both my visits to the store. He had a wealth of experience and knowledge and explained everything really clearly giving some great options. Best Customer Service I?ve had in a long time and would highly recommend him and the services of the store.
