April 2023 by Joshua Porritt
It's okay. Staff could be more helpful
March 2023 by Eva Jeffrey
When I shopped today polite members of staff and they were helpful clean and tidy store fully stocked shelves
December 2022 by MICHELLE PALMER
Rude Pharmacist will avoid it for chemist. Other staff good
December 2022 by Lynn
I have had non stop issues with this Pharmacy. I rely on the repeat prescription service for important (and brain altering) medication as I struggle with memory and even my backup reminder systems often fail. I have lost count of how many times in the last few years Boots have been asked to reorder my medication and simply haven't done it because they forgot, but at least a third of all the orders each year are missed. When I ask them why it is happening it's excuse after excuse, one even told me that I am supposed to "call us to remind us to reorder for you". Aside from this simply not being true, if I could remember to ring them for my reorder, then I wouldn't need them doing it for me in the first place!! This is an identical monthly repeat order, it should not be this difficult to set up. If you are incapable of successfully reordering people's medication, don't even offer the service. For someone else, it could be actually putting their life in jeapordy, not just their sleep. This time's the final straw for me and I'll be changing my nominated pharmacy to Superdrug.
October 2022 by Robert Butt
Walked into pharmacy, having put on mask going into a health setting. Told by dead-eyed staff member that my dog was not allowed in because of 'safety risks'. Neither of the pharmacy staff were wearing masks. Took my dog and my business over the road to Superdrug (which also had masked staff in the pharmacy).
August 2022 by Amanda Gower
This is my local Boots. Nobody who runs this store cares about it. The store front is filthy. The shelves are half empty and disheveled. There is a new pharmacist almost every week. And they just don't give a hoot - last two times I've been there they referred me to another store instead of offering to order my prescription in.It's a lazy, slovenly store, and it's only still open due to it's convenience.There's a lovely family run chemist 4 min walk further up the street called Dumlers. I'd recommend it instead.
June 2022 by Mathan Prasath Krishnasamy
Very kind staff. Quick service.
April 2022 by Corum Sheen
Extremely unhelpful and rude pharmacy staff. They refuse to help fill a prescription as they forgot their boots login and say go to another Boots branch. Shocking service
February 2022 by Mr K
Pharmacists changing all the time. They forget to re-order repeat prescription and not taking responsibility. The regular staff are ok, but some of the occasional staff are rude and unsensitve
January 2022 by Gabriele Manganaro
Shelves miss lots of products. Clerks seem clueless.
November 2021 by Google user
Had an issue with the photo printing machine.\\nPaid for photo, but the machine got stuck at giving the receipt due to lack of paper.\\nHence no picture.\\nI asked a member of the staff, he was clueless (not his fault due to no training).\\nNo refund issued for no reason but what was most concerning, the supervisors were hiding behind the counters, wanting nothing to do with what was happening to me.\\nI was only offered a handwritten note to come back next week and get something sorted.\\n\\nVery poor training and the management is appalling, store is dirty and retail standard very low.\\nLuckly I only entered for some pictures printed, didn't get any, imagine if I needed some medicine.\\n\\nStay away and go to other places.\\n\\nThis was at Boots East Sheen, London, on the\\n14th of Feb 2021.
November 2021 by Jennifer Came
I visited this boots today to pick up Covid tests. I was unaware of the new system that you had to register online first and get a code, and then get the tests. The staff member I spoke to was extremely rude and unhelpful and made me wait while she sorted through a whole bunch of other stuff before helping me. She gave me one word answers and kept saying "On the NHS website", when in actual fact I eventually found it on the Gov.uk website. She also printed out instructions, but they were the wrong ones for home deliveries not for collection in store. If she just took the time to explain the new process better and use a few more words, I'm sure it would have been a lot more pleasant.
August 2021 by Antonello Mirone
Had an issue with the photo printing machine.Paid for photo, but the machine got stuck at giving the receipt due to lack of paper.Hence no picture.I asked a member of the staff, he was clueless (not his fault due to no training).No refund issued for no reason but what was most concerning, the supervisors were hiding behind the counters, wanting nothing to do with what was happening to me.I was only offered a handwritten note to come back next week and get something sorted.Very poor training and the management is appalling, store is dirty and retail standard very low.Luckly I only entered for some pictures printed, didn't get any, imagine if I needed some medicine.Stay away and go to other places.This was at Boots East Sheen, London, on the14th of Feb 2021.
August 2021 by Roselyn Lawrence
Have used this store occasionally, but familiar with long term staff. European lady with glasses and hair tied back very rude when you ask for something, literally screwing her face up at you as she does not want to assist. I had an eye infection, both eyes and had sunglasses on. It was on a rainy day, could not see properly what I needed and acted as though she was not there to do her job
August 2021 by Dina Stoeppler
The pharmacists and staff at our East Sheen Boots are top notch. I have had some difficulties getting prescriptions sent over from my GPS office. The Boot's pharmacist has gone above and beyond interfacing with GP to make sure i have what i need. Everyone is very helpful and friendly.
