August 2025 by tousif hasan
It?s so sad to see what is happening in beckton store. It was Sunday morning we walk in with kids.
Entire floor was dirty. And they had many workers on shop floor, all they were doing gossiping and not even giving any attention to customers. They should be replace all the workers and hire new staff and provide them proper training. River island is big brand they should maintain the standerd. It?s huge difference when you go to big shopping mall branches and backton retail park branch. It?s like when you get in it looks like we entered into a grocery spice store. Smelly, unorganised more etc . Please it would be request to HR department to look in to this matter very carefully.
August 2025 by Paul O
All I could hear the whole time in the mens section upstairs, is the two female colleagues chit chatting. No regard for me or the other customer browsing. The changing rooms blocked off 15mins before store closing and they refused to let me use it even though I said it would take me 5 mins trying on a couple of items. Wouldn't let me pay because their till was closed so sent me downstairs while they continued their chatter. I wonder if this will be one of the stores closing!
April 2025 by Md Saifur Rahaman
Very slow and long waiting for the payment
January 2025 by Shabana M
Served by Romy today
Fantastic service. Would definitely come back. Thank you
August 2024 by Jo Mac
Baby boy clothes are just beautiful
June 2024 by Mohammed Bashar
This store is no longer my place to shop. Really unwilling to help. I tried to return unused item with tags and packaging on there but they didn?t accept the return but another store did.
April 2024 by Saaha
Extremely upset as we received no welcoming or any good, BASIC customer service. Upstairs which is the men?s section was completely empty only customers but no staff whatsoever. We had to wait for someone to walk past to tell them we want to pay at the tills. Mostly female workers and one woman with a lanyard I?m guessing she was the stores manager etc found her chatting amongst the other colleagues and not advising them to assist us as we wanted to pay again. This store needs to pay attention to customers it?s not their free time to talk
April 2024 by Nazrul Hussain
Worst RI store I've ever been in, if staff have time to be on the floor on the shop floor, you use that time to serve ridiculously long ques. When I asked the cashier who was just at the mens till if she will opening up again, she said no while on her phone.
April 2024 by M A Amin
One of the worst customer service ever I find. Some staff were really rude and worse. Hope not to go this River Island.
April 2023 by ainn siddiqui
Staff are friendly
April 2023 by Keri Cullen
Excellent staff
April 2023 by jas kaur
Great staff
December 2022 by Emelia Nanaa
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December 2022 by Samantha Mathurin
Staff at this branch always got a smile and are very helpful
October 2022 by Channel type Mix
I went there for buy a bag & it's good quality
