September 2025 by Maria Letitia Donworth
Popped in for some cat toys
August 2025 by Qaiser Masood
Very helpful staff
August 2025 by Shubey Begum
Visited for the my pet pals workshop with my 2 children. We all absolutely loved it! We learnt so much and my children enjoyed it all. Very fun packed and informative! I do have to say Zoya (I believe that was her name) made the entire workshop so much more fun! She was so friendly and great with the kids and also me who has a fear of animals! Thank you Zoya!
August 2025 by Emmanuel Nelson
I visited pets at home this today to find a new addition to my fish hobby. Zoya and Laura were very friendly, kind and patient. Their customer service was great ! and yes, I would be going back there soon.
August 2025 by Ali Malik
Great customer services,
August 2025 by Samaria Fanus
Good experience just need more staff on the floor!
August 2025 by Silvia Sawyer
Very good shop for cats.
August 2025 by Darius Dreval
help my fish
August 2025 by Emma Cristea
Big store but poor offer, especially for cats. I couldn't find an adult cat harness. They only have 3 models for kittens
August 2025 by Richard Washtell
Kind friendly can't do enough to help you.
August 2025 by Ivelina Iskarova
I love this shop. Always has some worms for my geckos. Got a couple of beta fish as well which are amazing!
August 2025 by Sarah Corinne
On 19/06/2025, I came to collect a product I had reserved. I had called the store on 03/06/2025 , and the staff confirmed my item was still in place. When I arrived, the female front desk staff (brown hair, visible tattoos) immediately told me my product was ?not available? because my email was not on their system. I explained multiple times that I had already called to confirm, gave my full name and address for verification, and even offered to show my call log as proof.
Instead of checking, she argued with me in front of other customers, repeatedly saying the item wasn?t there. Only after several minutes of going back and forth did she finally check ? and immediately handed me my product without any apology.
The whole situation was avoidable if she had listened the first time. I left embarrassed and feeling singled out. I believe this was racial bias, as I was treated dismissively, publicly, and without basic courtesy ? something that would not have happened if I were not a young dark-skinned woman. This behaviour is unacceptable and needs to be addressed immediately.
August 2025 by Mohammad Shueb Ali
Good customer service friendly but plant stocks very low every time I've been in there
July 2025 by evelina evelina
So much hassle when want to buy a pet... they want everything be bought from them.
July 2025 by Mathew Dias
I recently used the services of pet at home, and I was quite disappointed with the overall experience. One of the major issues I encountered was the lack of experienced staff.
The team seemed unsure about basic pet care products and were unable to provide any helpful recommendations tailored to my pet's specific needs. It was frustrating to ask questions and receive vague or unhelpful responses.
Additionally, it felt like there was a significant lack of training among the staff, which made me question the overall quality ,I expected better guidance and support, especially when it comes to the well-being of my beloved pet.
Overall, I would not recommend pet at home if you're looking for knowledgeable staff who can offer reliable advice and support. I hope they invest in training their team to improve the experience for future customers.
