October 2023 by Vasko Bocharov
Today I went to HSBC as I had a problem with my online banking app. I was approached in very arrogant and rude manner by one of the employees. Another employee joined her and had a conversation regarding their private life despite the long queue of people wanting to be served. I have tried to explain my problem with the app, but I was pointed the way out while the employee was chewing her gum and she said ?go and fix your phone first, and then come back.?The lack of customer service is huge and the disrespectful way how loyal customers are treated is obviously impacting my experience with HSBC. I hope that management will take my review into consideration as I have even considered leaving HSBC.
September 2023 by Mohammed Ullah
very poor lack of communication and some staff can't explain things properly. I wasted 2 hours in there and a lady said any bank statement is valid so I print one out from my current bank and another colleague says that they dont accept it. the staff clearly need to be trained well, dont just employ any person.
September 2023 by George Mathew
Good customer service , made the process very much easier , Paulina ( polish girl if the name is correct ) was really helpful and knowledgeable?.she is an asset to this office ?
July 2023 by ?????? ???????
The best customer service ???
February 2023 by razi uddin
I really happy with the work of mujgian ruseva and afshin they help very well to open my account really appreciate no another bank will take time and explain everything for us but they explain v good ? thanx HSBC uk.. for good service
June 2022 by Shabira Papain
John was at the reception desk today and we was thoughtful, resourceful and helpful in every which way. There was a queue heading out the door but he remained calm, he was speedy without rushing people and he was knowledgeable. Thank you ??
March 2022 by R Y
Short staffed. They?ll have you forever waiting in the que. 30+ minsThis happens every time I go there. I once waited in the que and can see one staff member serving a customer and another staff member just looking around, doing something ?It?s a shame that, I have to go to another branch with a train and bus just to avoid this sinking ship of a branch. They?ll get rid of you all in time and make you redundant, when crypto takes over and banks are no longer needed.
January 2022 by Chenxi Whitehouse
RUDEST staff ever? Faulty machine, took cash but not showing money deposited to card. Asked staff, ultimately rude and unwilling to help. Disappointed and disgusted
January 2022 by Shanel White
Short staffed. They?ll have you forever waiting in the que. 30+ minsThis happens every time I go there. I once waited in the que and can see one staff member serving a customer and another staff member just looking around, doing something ?It?s a shame that, I have to go to another branch with a train and bus just to avoid this sinking ship of a branch. They?ll get rid of you all in time and make you redundant, when crypto takes over and banks are no longer needed.
October 2021 by Jane Teacher
replace your branch manager or rethink how organise handle your staff in store, you NEED to employ more staff.
October 2021 by J
replace your branch manager or rethink how organise handle your staff in store, you NEED to employ more staff.
September 2021 by azizul mamun
Great service HSBC east ham branch.
August 2021 by nipa bd
I am fully satisfied with HSBC bank service. They are helpful, kind, polite and gentle. if you go to the East Ham HSBC bank they will try to help you at anyhow. I think their service is the best. I must say, everyone, should go to this HSBC bank.
August 2021 by Luqman Ali
One of the most corrupt bank in the world. Staffs are nothing but a bunch of thieves. Stealing customers money from bank account.
August 2021 by Jyothish PA
Appointment is required. Fully functioning
