October 2021 by Amarda amarda
The best service
September 2021 by Olga Lamb
Was conned by store manager directly (Fez). Ended up with unwanted new contract on top of my existing contract which means double bill for this and next months. Do not trust him, be careful of phrases such as: ' you can cancel contract any time' - no, you can't, you need to give 30 days notice to cancel contract meanwhile, your bill is roll overed to the next month; 'come to see me and I will cancel it for you' - when you come, he says 'I never told you this'. Read the previous reviews - there quite a few reports on this manager - it is shocking that he is still working there and using dishonest tactics to fool people. I contacted EE Accessibility service - I am deaf - and they helped me to sort out the problem caused by him. It is a shame that one dishonest person undoes the good work of others.
September 2021 by SageL
Was told I would be able to receive insurance on my new sim deal but then found out I couldn't after switching! Get your workers to understand their stuff!
September 2021 by Mohammed Nesar
They mess my contact with 2 line and the store manager foyze told me to not warrid about the Bill I will refund you at the end, but now I end up paying £45 more than what I should pay\\nI don't recommend any one in this stor\\nOr ee 3 is much better than this one ?
July 2021 by Anees Zaman
Friendly staff excellent customer service
June 2021 by sun shine
Very good customer care
October 2020 by Voltage Vlad
Very polite and efficient service from Fez the EE store manager in Gallions Reach, he was very kind and professional when he dealt with my request as the new line I've added to my account was not the one I requested. Thank you Fez
October 2020 by Riz Hajat
Love this place. Always offering great deals and help
September 2019 by Ayse Enver
Thank you Farouk and Arif for all your help! Knowledgeable staff members and professional the overall shop ambience is very positive would recommend to all :)
June 2019 by Glenn Jagger
Friendly staff and great advice. Shop is busy and could do with more staff on at peak periods.
April 2019 by Omar Seyfullah Barekzai
Great service here, very quick.
January 2019 by Shelly Smith
Customer Services very poor, needs much improvement. The simplest things you require they didn't have e.g new pay as you go sim! Sort it out!
January 2019 by Charles Debono
Very good service very polite 10out10
December 2018 by Hector Smith
Tried to get a replacement top up card for my mother from his franchise without success got the manager to order some in special as they no longer carry them in store as an item people might want ps it's because it's free an they make no money on it, after a long grinding wait he finally sent the required email to order it and I was told to return on Tuesday gone. I didn't return till the Wednesday only to be told there wasn't any in the store and once again trying to get me to buy a new sim pack which would not be able to fill my need. All the staff there are slow have you waiting for ever for the simplest things half don't want to be there and it shows in their work and dealing with customers. Many older people on pay as you go don't want to change their number if they loose their top up card's so to be able to get replacement one's was ideal but for some reason EE no longer want to look after customer's unless you are buying something expensive, the small thing's done early gets you bigger rewards later EE you no longer are the go to store more like the stay away from store and I'm not alone
November 2018 by Bob Lane
Always very polite and most helpful
