March 2025 by Jade Saffy Webster
Really enjoyed visiting Costa in Ripley, Derbyshire today.
The staff do a great job and I really enjoyed the Americano.
March 2025 by Daniella Carter-Wells
SUZI YORK MANAGER OF COSTA HIGH STREET ROYSTON HERTFORDSHIRE:
She has been messaging me relentlessly, sending threats and making accusations that are completely unfounded. Her messages have included direct threats that make me feel unsafe, and she's been talking about me to others in a way that is damaging to my reputation.
This constant barrage of messages and threats is causing me significant stress, and it's affecting my mental well-being. I feel on edge and anxious because of her actions, and it's not just the threats; it's the overall atmosphere of hostility she's created. I believe her behavior is not only inappropriate but also detrimental to my health, especially considering my epilepsy. I need to address this situation seriously to ensure my safety and well-being.
My recent interactions with her have been extremely distressing and unprofessional.
Suzi has been rude and threatening towards me, which I find completely unacceptable. In a recent message, she stated:
"Ok another Google review. I am now going to report you for stalking to the police because that is what you are doing. I actually didn't realize until after we last spoke that you left a complaint at Costa Coffee too. Please leave me alone and stop putting fake comments on local business pages. You are not welcome in any part of my life, do not come in the shop, do not come to my address, do not ask for anymore handouts, advice, help, friendship. You are a vindictive, nasty girl and quite frankly I'm sorry I was ever nice to you! I will make sure to tell anyone that asks EXACTLY who you are, what you do and to avoid you. THIS STOPS NOW."
Additionally, she has said to me, "Have I really been sooooooo terrible to you? I haven't, I was short with you because I'm not equipped to deal with all your issues when I'm working." This dismissive attitude is not only unprofessional but also indicates a lack of empathy towards customers.
Furthermore, I am deeply concerned to learn that Suzi has spoken to my GP about me, which I believe breaches data protection laws. This is a serious violation of my privacy and confidentiality. Her behavior could also be in breach of other legislations such as the Equality Act and the Data Protection Act, which are designed to protect individuals from harassment and ensure their personal information is kept confidential.I want to file a complaint about Suzi because her behavior has become increasingly concerning. She has been messaging me relentlessly, sending threats and making accusations that are completely unfounded. Her messages have included direct threats that make me feel unsafe, and she's been talking about me to others in a way that is damaging to my reputation.
She's threatening me, accusing me of things, and causing psychological distress, especially considering my epilepsy
In addition to the Data Protection Act there are several other legislations and policies that Suzi has breached:
1. Equality Act 2010: This legislation protects individuals from discrimination based on disability.
She is targeting me because of epilepsy, and keeps kicking me out telling me I'm banned because she doesn't want to deal with someone seizing when al I wanted was a drink to.up sugars.
This is discrimination.
For instance, she's making accusations and treating me unfairly specifically because of my condition, that's a violation.
Additionally, her behavior creates an environment that makes it difficult for me and i bow dont feel safe to ever go in there or walk pass the store., that could also breach the act.
2. Health and Safety at Work Act 1974: Even though I'm not an employee, businesses have a duty to ensure the safety and well-being of their customers. Suzi actions are creating a hostile environment for customers, and she is not ensuring the safety and well-being of those in the store.
3. Protection from Harassment Act 1997: This law makes it illegal to harass someone, which applies as her behavior is threatenin
October 2023 by O8277SAsandrah
My son (adult) and I stopped for coffee, a tuna melt and sausage bap - all of which was to the usual Costa standard. We sat outside which was nice. Downside was no customer toilets - I did check with the staff member behind the counter who seemed not to be in the best of moods.
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August 2023 by Harley Jane
Amazing place with amazing people!! Love their food and their coffee. Thank you for standing up for the LGBTQ+ community also????
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Disgustingly over-priced coffee and disgusting marketing ethics allow them to glorify irreversible mastectomies.
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