October 2021 by Martin James
Usual M\\u0026S quality and service.\\nAs with all shops at the moment, covid queues.\\nToday, Saturday 9th October 2021.I feel that I have to edit my original post.\\nI visited this store to buy my supper, whilst browsing I encountered several isles with the green plastic stock boxes that were empty and abandoned where the staff had refilled the stock and walked away from the Isle. For me this exposes two concerns: 1, that it presents a trip hazard, and 2, it reduces the browsing area for us as customers to allow each other a sensible Social distancing, not to mention the inconvenience of repeatedly having to move the packaging boxes to reach the product.\\nI have brought the fresh triple fried oven chips several times but I wanted to try the frozen version this time, but found it difficult to reach into the back of the freezer and experienced a broken plastic display label with a slightly sharp edge, if I was wearing delicate clothing I might have damaged my clothing on the label.\\nI also had to waste time to search for potato seasoning because the the shelves were Wrongly stacked.
August 2021 by Morgan Sziraki (morganism)
Good food friendly staff nice mixture of different types of meats and vegetables although no branded items so that's a bit of a minus
July 2021 by jason brody
HEY! this is a food haul why isnt there any on Kyrat??? tell me why? the big good men i mean workers should build some here.\\nheres a picture of Kyrat my home island
June 2021 by Shelly Newell
Good selection of pastries, sandwiches and bits for lunch or dinner. Tea, coffee, hot chocolate vending machine, bit pricey but good quality
May 2021 by Mark Wilson
Really handy store, a huge asset to the area, decent range, and Lordship Lane is still good for parking despite the road closures. Only negative is, with everything going on over the last year or so, I'm conscious I'm very fortunate that I can afford to feed my family (and still shop in M\\u0026S), but many others can't. I always have a look when I go in, but I haven't seen a little box where I can donate to a food bank. I think all the other food shops I go into have one and I think its a shame that M\\u0026S haven't thought of that. You can read this as me being too lazy to drop things off directly to the local food bank, but I hold my hands up - its the same laziness that has me buying a basket full of ready made dinners at M\\u0026S.
May 2021 by Hsiaotsing Haku
Very handy to grab something on your way home. More importantly you can trust the quality of the stuff you get there.
February 2021 by Andrew Alleyne
Packs a lot into a relatively small space. It's possible to do a full grocery shop here and also worthwhile visiting for finicky extras that are sometimes challenging to locate at other supermarkets (great baking supplies, herbs \\u0026 spices, etc).\\nSpecial mention to the staff, including security, who have always been super-helpful, polite and cheerful on occasions I've visited.
January 2021 by Amy Wilson
Awful handling of my click and collect order yesterday; when went to the click and collect desk and could see hundreds of parcels all over the floor. Three members of staff attempted to find the package. There was no common sense being used whatsoever, the staff were taking packages out of numbered boxes and making the piles on the floor worse. They were not sorting the many packages on the floor as they checked them, just moving the piles of packages around on the floor. It was chaos and painful to watch. I explained multiple times that the packages were just a few pairs of kids socks, yet the staff were using no common sense whatsoever, and continued to check the labels on extremely big packages - e.g. those that were huge and looked like multiple cushions. Eventually, after 25 minutes of the staff having no process and moving disorganised parcels around the floor making the disorder worse, including rechecking the same parcels over and over again they found half of my order. They couldn't find the other half of my order. The manager said they would call me when they found the rest of my order, which a day later, has still not happened. I was told that I would have to make another hour round trip to their store because they couldn't find the parcel, having no consideration for my time or the increased risks of having to come back into store. The staff had no computer system with which to check whether both parts of my delivery were actually in store. They kept asking me if I was sure the package had been delivered, to which I showed them the text I had received. My young son was with me and he was becoming extremely upset and inpatient. After 35 minutes the store manager started trying to call the call centre and were put on hold as there seems to be no dedicated phone line for stores. I gave up after 35 minutes lost of my Sunday, there were ten people queuing waiting for packages behind me, it will have taken them hours based on the chaos I saw. Another member of staff was standing in the middle of the pile of deliveries not doing anything. It was painful to watch the staff in effectively try to sort out these deliveries.\\n\\nM\\u0026S are clearly making loads of money out of the pandemic - can I suggest that you hire more staff, ask staff to start work before the store opens so they have time to sort out all the deliveries before people start to come to collect them? It can?t be nice for them to work like this. It seems like you also need more/any shelving space to organise the deliveries by order number. You need a dedicated helpline an adequate computer systems for staff handling click and collect. Its a mess and mind-bogglingly, completely avoidably frustrating and inefficient to witness. It is not fair to ill-equip your staff like this. Very bad customer experience yet again M\\u0026S.
October 2019 by Tarryn Paul
Collected an order from here, they had a bit of trouble finding it, so I waited a while. As an apology for the wait, I was given a gorgeous bunch of roses. Excellent customer service
October 2019 by Laurel Watler
Good space and excellent prices when compared.
September 2019 by Sea moose
Unbelievable response from member of staff at this branch for customer safety. Popped in with my friend to collect dinner, whist at the poppadom shelf i felt a electrical current pulsing through almost like an electrical fence. I am not one to normally make a scene so I just wanted to bring it to a member of staff to be sorted at the self scan. She completely shrugged it off and laughed saying they would have to ring the fire bridge not believing me. I then said my comments are true and she said I must be a "different sort of person". My last comment to her was saying that it is true and she needs to go look into it to which she just laughed. Please feel free to look at the CCTV it was at 8:08pm/8:15pm 17/09/2019.
September 2019 by Ana Ilievska Zavr?nik
M&S is always nice place fo do your grocery shopping. Close to the bus station. Open till 11pm, there are nice coffee places near.
August 2019 by mark milhench
Medium sized M&S selling all the usual food items. Good quality veg and nice freshly baked bread.
August 2019 by catherine Wilson
Always get something a bit different/special in M&S. Products good quality and fresh.
August 2019 by funkydog31
great on sunday mornings when everywhere is still closed. not as much stuff as Lordship lane though.
