April 2025 by Guilherme Cenzi
I just want to write a quick note to praise the customer service at this shop. Thanks to them, I became an online customer and more recently just joined the 'scentaddict' membership. This was everything I didn't know I needed!
November 2024 by V Cooper
Staff are very knowledgeable about perfumes and really helpful. The service here is amazing and I highly recommend them.
November 2024 by Peter Rodriguez Trujillo
Re: Wandsworth Southside branch -
2 weeks back purchased Paco Rabanne, Phantom Intense. I was unsure if suit me but staff at the store were helpful to help me make decision. They provided advice and other similar scents to compare for what I was looking for. Thanks.
April 2024 by Hamna
Lady helped me choose a Valentino fragrance. She was so helpful and nice. Highly recommend
February 2024 by J Crem
I went into the Wandsworth store today & was welcomed by Rachel who was extremely helpful and remember me from when she helped me sign up with my membership on my last visit. She was able to advise me on the best deal & helped me purchase what I was looking for. Thank you Rachel, I will be back soon for Mother's Day!!!
February 2024 by Sandra Babij
Nice shop to visit price is reasonable
January 2024 by Akis Antzas
Not much to say really.Had a problem with 2 perfumes l bought from Wimbledon shop and i left them there to be tested by a ''specialist'' as i complained that the smell is very faded ...Costumer service was very bad and the manager always absent to test them. l went back to ask what happened with my case around 2-3 times but their response was that she will return in a few days from her leave.They also tried to convince me that is happening because my skin wasn't compatible with the perfumes ... LOL but honestly, that's a bad tactic. If you ever want to blame someone's skin, blame it for not reflecting the smell as it should, not because your perfume is degraded and lost it smell...The seller though suggested me that next time l should buy small bottles to see if they are compatible with my skin and she gave me 4 or 5 free tester samples, that was so nice of her even though they were for a woman.
December 2023 by sharon parsons
Helpful staff
September 2023 by Sharon Henriques
Excellent customer service
April 2023 by Marriott Hoffer
Walked in today and was treated as though I was only window shopping, staff?s aptitude became a lot better after they realised I was there to actually buy something ? shocking I know. Please don?t make people feel bad just for looking.
April 2023 by Hilary Binks
The staff are wonderful here especially Miranda she is always so helpful
January 2023 by Bert Hall
The staff were excellent, they answered all of my questions and allowed me to get samples of as many fragrances as I wanted, she was very friendly and when I left she wished me a happy new year,
January 2023 by Robert Kwiatek
AVOID!!!! all The Fragrance Shop. Worst service ever! You have to give them email address in order to receive recipe and then they send you ton of spam every few days
August 2022 by Dina
Miranda the assistant manager at the Wandsworth store has fantastic customer service skills and went above and beyond to support me with an on going issue with customer services.Miranda has honestly restored my faith in in fragrance shop and because of the help provided I would be happy to purchase from the company again.
July 2022 by keith ward
Bit pricey BUT get any aftershave/perfume u want/need..!!
