May 2023 by Nicola Nurciu
Gave them 2 frames to put the lenses on. One frame came completely twisted and had to go to another shop to fix them. On the 2nd one they messed up the lens shape and they literally squeezed the lenses in the frame, changed all the original screws with longer screws and they just trimmed those ones. Avoid.
April 2023 by Ahmad Movahedyan
I?m new to London.Booked an eye examination with this Boots Optician, they were treating me very professionally and with respect.Very happy that I went there.
April 2023 by Ladybird 747
Thank you Abi for repairing my sunglasses so quick today! Amazing customer services from these guys, all the time!Edit: visited on 14.4.23 with another fix and as usual beautiful customer service. Robert has magic hands ? fixed my very smashed aviators in under 10min
December 2022 by Clive Gregory
The moment I walked into Boots Opticians in Southside, I was impressed by the professionalism, along with the way they all spoke to you. They made it very easy for me and the equipment they used, was state of the art. Even more impressive was when, after all the initial tests, I was put with the optometrist, Robert. Wow! This guy knew what he was talking about and what helped was his comforting sense of humour with it. I would thoroughly recommend to visit here. Clive.
November 2022 by Kitty Cox
Always so kind, caring and supportive. Customer care is the ethos of this team. They know and recognise their customers however busy they are. I wouldn't go anywhere else.
October 2022 by angelini
Wanted to check a frame was in stock instore before making a trip.After ringing the helpline and getting no help and no response to my direct message on Twitter, I rang the Wandsworth branch. I was assured that this frame was in stock.I then traipsed all the way there to be told by a couple of gormless staff that no, it is not in stock and whoever answered the phone to me yesterday instore effectively lied to me.Useless and dishonest.
April 2022 by Stacie Styles
During the pandemic I was moved to the Southside Centre opticians. I wasn't particularly happy about the move as the location wasn't the most convenient for me. My opinion completely changed after my first visit. Everyone is so friendly, my optician is so thorough and really takes the time to figure out what is happening, and they are especially helpful when selecting the best frames for you and your subscription. The experience has been a complete change from the service I received at my former location.
March 2022 by John Davies
Last time I had an old person's free eye test was with Specsavers. Spent £350 on a "2 for 1" offer of basic range specs about 4 years agoDecided to try Boots this time - very impressed with detail of the examination and information about my eyes. Paid £25 for advanced test (think this was very worthwhile).2 for 1 offer with prescription lens was £40 with second pair at half price so total bill for 4 pairs plus advanced test £145.Just picked up new glasses which were ready within 1 week and delighted.Friendly and very professional service.
February 2022 by Mike Jones
Excellent staff and the antifog glasses they flogged me actually work! Just amazing - I've been struggling to see for an entire pandemic and now, at the end, I'm finally free!
December 2021 by Zohan
Very nice staff members
October 2021 by Ness
Booked a first appointment for myself and my dad based on reviews I read, glad I did as the staff are really nice and deal with you promptly, very clean and tidy with a fair choice of frames. Will be going back. Mary was super nice !Check on their website when buying frames as the prices are different to in store.
September 2021 by Graham Miller
Boots offer a really professional friendly service without a heavy sales pitch. It left me feeling that I'd been speaking to medical professionals rather than sales people
March 2021 by Johanna Journou
I had the most professional eye test today. Also, all the team is just amazing, really friendly and helpful. How nice! Thank you all of you, you're great. Will come back for sure. ?
March 2021 by Micha Leach
Such amazing customer service! First time in the Wandsworth branch and everyone was so friendly and helpful, felt super at ease and look forward to returning again. Charles and the person who did the main eye test, I didn't catch his name, were both so lovely :)
February 2021 by Saxa Stefani
Laura was so professional and friendly in helping us! We had lots of questions and try-ons in our visit, but she were patient and helped with finding the best solution. We'd highly recommend Boots' team if you are looking for professional and committed service.
