March 2024 by elias kurian
Decent collection, friendly prices.I was looking for a kitchen. Unfortunately, price information not available, no one to answer simple questions. The only answer I received was - ?sorry no staff today?Edit 1: although I was not happy the first time I visited wickes, I am very happy about the subsequent visits. Helpful staff, lot of choice, seamless collection and return options.
February 2024 by Denise Walsh
Try looking for a member of staff it was like playing a game of wheres wally.
February 2024 by Henry Schimanski
Terrible store and very rude manager. Sold me faulty goods and when I came to swap it he tried to tell me there was nothing they could do.Poor customer service all round. My company will be closing our accounts and I won?t shop at wicks again.
February 2024 by Bryan Jones
The stock is somewhat limited.
February 2024 by Chiara Collovini
I have just been at Wickes, 15 minutes before the closure. I only had to buy a new bulb but did not know which one I had to purchase for my lamp. One customer service agent told me that he could not move from the till (I fully understood) the other told me, in a very poor manner, that they were closing in 10 minutes. So I waited until someone else turned up at the till, Khalid, who very patiently helped me. Thank you Khalid, you offered me great service
February 2024 by Terence Foley
Needed a few extra bits for kitchen refurb - Jen and Ads sorted me out on the spot in a professional and cheery way - thank you both, much appreciated.
December 2023 by Bernard Murray-Gates
Extra helpful staff - thanks in particular to Julie for her guidance!
November 2023 by Mcl
Had to return a few items left after finishing the project. It was quick and easy. Great service.
October 2023 by Aaron Jessop
Excellent fence posts, fair price and quality
October 2023 by James Whitlock
Closes earlier than the declared opening hours.@Wickes Please don't waste your customers time, just advertise the hours you want to work.
October 2023 by John Rushton
Some of the younger staff not very friendly. The older ones were very helpful. Just a personal observation.
September 2023 by Cheryl Burke
Absolutely fantastic customer service provided by Belinda. She was very professional, friendly and had a wealth of product knowledge which she knew I needed just by her experience. She knew exactly what I needed. Belinda went the extra mile to ensure I got the right product and made my visit to Wickes an exceptional customer service experience. Very impressed.
August 2023 by S
Paint mixing machine is not fixed yet!Surprisingly no one knows at the store how long it will take to fix it.I visited the store 3 times in one day but received a very poor customer service.
August 2023 by It?sworthornot
Customer service is poor!
August 2023 by Hamza Tariq
I am absolutely delighted with the exceptional customer service provided by Duncan at Wickes. He went out of his way to understand my needs, answer my questions, and ensure I had a seamless and enjoyable shopping experience. His patience, knowledge, and genuine willingness to assist left a lasting impression on me. Duncan's dedication to customer satisfaction is truly commendable, and I can confidently give him a well-deserved five-star rating. Thank you, Duncan, for going above and beyond!