January 2024 by Amar P
Ordered a soup via deliveroo, just got the veggies and noodles - no soup. Asked for a refund but Deliveroo said they can't and to write a review on Wagas website as it's not their fault.
November 2023 by Mise_en_place_lnd
Yesterday I decided to visit Wagamama for the second time and give them a chance, unfortunately one Sunday at 9:30 pm they said they don't serve anymore (doors open till 22) so I arrived yesterday, Thursday, at 8:30 p.m., I got a menu, asked for water, and that was the end of the service. for the next 15 minutes no one was interested in taking the order, I decided to ask a passing waiter if I could order, then he took out his notebook and took the order, he came back and changed the table number on my card. after over 45 minutes my order was still not there, I asked the manager for the boy's name and to check if he had sent the order. After another 5 minutes, Ryan who took the order came and instead of apologizing that he forgot, he claimed that they had a lot of orders on Deliveroo. I left hungry after an hour and I didn't even hear an apology. I give this place a poor rating, no section, no system in the room, no one pays attention to the person sitting alone without food, where there are 5 tables occupied in the rest, the manager does not even exist in the room, poor service and unfortunately I did not manage to eat here for the second time.
October 2023 by Rachel A
We had a lovely visit after a long day of travelling. We were served pretty much straight away, and the food came quickly after we ordered. All items came correctly, so we have no complaints. We both really enjoyed the food.
July 2023 by Fearless675097
Been in Ealing ordered chilli chicken ramen as this option isn't available on deliveroo, got home there isn't chilli in my ramen!!!! Terrible experience, gone to the shop and not getting all ingredients I paid for!I ordered the whole thing for the chilli and that's what I haven't got!!!
November 2022 by robt391
Our first visit here and will be our last! Service was average but dumplings warm and not hot and then ordered mains and my wife?s prawn green curry arrived quite quickly and was ok, not many prawns. My steak and noodles took another 6 minutes to arrive and noodles were not hot. Sent food back and it took 13 minutes for a fresh plate to arrive and then steak was cooked well done and not medium rare. We think it was the same steak cooked a bit more, they denied this. Lost all interest and my wife had long finished her food by then. Manager was not very accepting of our complaint. We will not be returning, very disappointing.
May 2022 by mariajX580VA
Been before, it was okay. On my visit today not only did the host leave us at the door, he did not ask about allergies until we had already ordered food, also forgot to give us menus. When I asked about ordering something for takeaway he asked if I wanted it ready now or when we were going to leave. Even though I said I would like it when it was ready I didn?t receive the takeaway order until I was about to leave. Beer was warm, not even room temperature. Food was regular Wagamama standards no complaints there. Overall service could be a lot better. There was a lack of care for the service provided which was very evident. I saw a group of staff standing around talking instead of clearing tables and plates. Had to pack my own soup for takeaway. Waited for over 15 minutes for the table to be cleared and then had to wait even longer for the bill. That would be understandable except the restaurant had 5 tables of no more than 4 on each table. Not busy at all. More than enough floor staff to cater to the customers. Definitely one of the worst Wagamama?s I?ve been to. Would not go again.
May 2022 by Jaswinder S.
Close to Ealing board way. We ordered katsu curry along with some drinks. The Katsu curry was quite good.
April 2022 by EdsonB401
My partner and I had such great time eating delicious food at Wagamama. The waiters and waitresses were committed to great service and were very friendly. Well done guys ! Big thank you for ANYA to go above and beyond in customer service.
December 2021 by M6798JXsallym
I arrived at 9:30 to eat. It closed at 10 they said I was okay too eat. No one came to serve me and I was left there to wait for 15 minutes. Just because it?s nearly closed doesn?t mean i should be ignored. My dumplings arrived cold and my steak was over done it was meant to be rare and it was so tough. This is really upsetting as this is not a cheap place to eat it was really not worth the visit:(
November 2021 by Revine54321
No problem normally But with same order we usually get tge chef has decided to make both meals so hot ..that its impossible to eat. What shame
November 2021 by Fredd8888
No problem normally But with same order we usually get tge chef has decided to make both meals so hot ..that its impossible to eat. What shame
October 2021 by N McIntyre
I was very impressed with the service in your Ealing Broadway branch, I had taken my cousin there who was on holiday from the USA, he had an allergies to shirmps, and they made sure that my cousin was ok and gave him so much attention and support during the evening and reassured him that they would not contaminate his food with other orders, was very surprised with the whole experience. Well done to all the team in Ealing Broadway
August 2021 by Daniel J
Pretty poor overall. Bags and accessories for deliveries took up much of the restaurant and made you feel like you were imposing. Service was both too quick and too slow. Staff too quick to want to take food orders, even after we asked for a few minutes to decide they were back on us. Then my partners meal was so slow coming, I?d finished 80% of my main by the time she told them to not bother (she went to pret instead) Really weird experience, can?t see us going back
August 2021 by ???????? ???????????
We ordered today through deliveroo.The order came very fast,well packed and the food was at perfect temperature.The food was so delicious and beautiful presentation.we really enjoy it
July 2021 by Uman
They've got really fancy food selections specially the Prawn Dumplings like I am absolutely in love with those. My mate however loved the Mix Mushrooms (They got mushrooms in two mini soft buns with Aubergine). I have tried two main course so far and as I have strong urges for very sessional food I felt it didn't have enough taste to it. Maybe because its like a broth bowl noodles so maybe all the flavours got diluted. I came here to try different dishes and will properly continue to try new dishes but so far two dishes I won't buy again because It didn't hit for me but however those people who are not to keep om favours can try these and they'll propbably will enjoy it. I only got them because they looked very well presented but I guess not all well presented food will have lots flavours as I expected. The first time I ordered was Chilli Prawn Kimchee Ramen and the second time I ordered was a Vegan Menu Kare Burosu Ramen which was nice don't get me wrong but didn't have enough taste to it for me. I'm sorry guys but I can't lie about my food. The Dumplings 10/10 the Mix Mushrooms 10/10 but they need to work on their mains to give it a bit more taste in seasoning situation and not leave it to bland like Gordon Ramsey says. Over will go there again and try other dishes and hopefully one will hit the spot so I can order that next when I go there. \\u003d)
