March 2024 by Ben Ashraf
Thoroughly professional, courteous and attentive service. Went to get a new strap for an old vintage watch, all of the options were laid out with pros/cons, picked the watch strap and within 10 minutes I had a brand new strap. Would recommend it to any close friends/family in future.
March 2024 by Ian ?Ian? Humphrey
A great choice for your ? replacement.
March 2024 by Amy I w
Don?t get your keys cut here because they won?t work
March 2024 by YS Ch (YSC)
Don't have your shoes repaired here. We left some women's boots at the shop to get the bottom of the heels repaired. This is a black boot with brown gradient heels. We come back the next week and find the whole heel has been spray painted black!!! We never asked for this.We enquired with the manager why and some point later he decides to tell me that it actually looks better with the heels in black. Why on earth is the manager deciding for the customer what look better. We bought these shoes because we liked the brown bottom heels. Absurd customer service. Beware.
March 2024 by Michael Mina
Friendly service. Keys were cut quickly.
February 2024 by S D (Mnemosyne)
I had to pay £9.00 for a window key (2cm long) that didn't even need any cutting!!!!
February 2024 by Dan Champion
Got my keys cut there several times. Nice staff along with good quality service!
February 2024 by Lauren Unthank
Horrific experience - avoid at all costs!On Saturday 23rd Dec we visited Timpsons on Ealing Broadway for links to be removed from my watch and a battery inputted, we were told to return in 20 minutes. We did this and the manager (R Murray) informed me when he put the back of the watch on, the minute hand fell off the watch face, he said to come back in 20 minutes and he would fix it free of charge. 20 minutes later we returned to find he couldn?t fix it, and we were asked to come back the next day to give him more time to remove the watch face (glass) to access the hands. We returned on Sunday 24th to find he still hadn?t fixed this and he was to ask his area manager to look into this, and for us to return a week later (sat 30th dec), we were told if he couldn?t fix it we could have the cash replacement out of the till and he did not mention this would potentially need to be sent to the workshop. 30th December, we returned to find the watch had not been repaired but he denied refunding us the money for the (brand new) watch he damaged. When we were finally returned the watch we found this had been scratched and there were deep groove marks surrounding the edge of my brand new watch.As a result, I requested details to speak to the Area Manager and he would not provide this either, I have now spent several weeks back-and-forth with their exasperating customer service team and I?m no closer to a resolution. Avoid at all costs!Note - citizens advice have also informed me this service is in breach of the customer rights act 2015!
January 2024 by Malia Alderson
Fantastic service with my bag repair. Took 3 minutes to fix crooked teeth on my bag?s zip. Very friendly and professional approach. Highly recommend!
January 2024 by Luke Lasenby
Keys never worked, visited twice and had to go somewhere else to get it sorted
January 2024 by Niall Oakes
Very impressed and happy with the service. The guy was super busy with a constant flow of customers but was really friendly and helpful with everyone and managed the time perfectly. Very pleased with my watch repair and the whole experience
January 2024 by Lauren U.
Horrific Experience - avoid at all costs!On Saturday 23rd Dec we visited Timpsons on Ealing Broadway for links to be removed from my watch and a battery inputted, we were told to return in 20 minutes. We did this and the manager (R Murray) informed me when he put the back of the watch on, the minute hand fell off the watch face, he said to come back in 20 minutes and he would fix it free of charge. 20 minutes later we returned to find he couldn't fix it, and we were asked to come back the next day to give him more time to remove the watch face (glass) to access the hands. We returned on Sunday 24th to find he still hadn't fixed this and he was to ask his area manager to look into this, and for us to return a week later (sat 30th dec), we were told if he couldn't fix it we could have the cash replacement out of the till and he did not mention this would potentially need to be sent to the workshop. 30th December, we returned to find the watch had not been repaired but he denied refunding us the money for the (brand new) watch he damaged. When we were finally returned the watch we found this had been scratched and there were deep groove marks surrounding the edge of my brand new watch.As a result, I requested details to speak to the Area Manager and he would not provide this either, I have now spent several weeks back-and-forth with their exasperating customer service team and I'm no closer to a resolution. Avoid at all costs! Note - citizens advice have also informed me this service is in breach of the customer rights act 2015!
December 2023 by Saman Chalabi
Excellent customer service, speed and quality!Many thanks Merry Christmas ?
December 2023 by oli chiswell
Super quick !
December 2023 by Ian Witham
Quick and efffective, rather terse service but not expensive and efficient
