October 2023 by SIS vs Sis
I?m a regular customer here and I sat down for barely 30 mins waiting for a friend. An employee came to my table aggressively tapping the table with a rude tone saying ?you have to order something or leave?. I was waiting for somebody and I was going to order when they got here. Never coming here again!! Horrible service.
October 2023 by Anikó Horváth
Recently refurbished, modern design. Nice shopSlow service but nice team members, they tried there best to handle rush
October 2023 by Robert Tamou
Ealing green starbucks is the best cafe..with a great service . I would like to thank the team for great service always and specially fatema, Eliza, Nora, Amita, wero, tyler, Michael, mani, Ray, Kian ..they all are so lovely.. and specially Amita in the morning is great service...even if she is busy she handle the situation so nicely and so calm. Well done. We love starbucks the green.
September 2023 by Silv
I recently visited this Starbucks location and found it to have a wonderful decor with plenty of natural light, creating a pleasant atmosphere. The cleanliness and overall ambiance were impressive.However, there was one drawback - the air conditioning was a bit too strong for comfort. It might be worth adjusting the temperature settings to ensure everyone's comfort.On a positive note, the person I believe to be the manager, a brunette with black glasses, is friendly, well-organized, and maintains a clean environment.One point of concern is her communication style, which involves speaking loudly to staff and clients. This can be quite disruptive for those using the coffee shop as a workspace.Overall, a great place with some room for improvement in temperature control and communication volume.
August 2023 by Lena
As a regular customer at this Starbucks store I was treated very poorly by Amrita. I order my usual venti ice Carmel latte almost every day from this Ealing branch. I rarely have an issue with my drinks but on this occasion I was not happy with how Amrita made my ice coffee and upon mentioning this she mentions that I always have an issue with my drink and when I said ?no actually I really don?t?, she responded ?even the manager knows this and said it?. Excuse me, I was not aware that asking for more ice in my drink was classified as having an issue with my drink or simply following Starbucks measurement guidelines which I am sure staff are trained for upon starting at Starbucks.I am very surprised Amrita said this about the store manager, based on what Amrita said it seems as though management and staff talk about customers behind their back regarding their preferences for drinks they are paying for. I am not sure how true this is however this is definitely not something to say to any customer, and clearly Amrita lacks basic customer service skills, let alone management skills. This is not the service standard for Starbucks for sure!As for the issue with my drink, Starbucks policy goes of the basis if a customer is not happy with their drink it would be remade. However, on this occasion Amrita was being very difficult about remaking my drink and even refused for it to be remade by someone else. Amrita was originally serving on the till but for some reason needed to make my drink once ordering it, after I realised there was something wrong with it I asked someone else to remake it and Amrita stopped then and said no I will just add more coffee to the drink. Sorry but I did not say I wanted more coffee, I said there was way to much milk that it tasted of milk and ice, this is nothing to do with the coffee strength hence I asked for it to be remade! Amrita did not want anyone to make the remake my drink and as a result said she would refund me instead causing inconvenience as I had travelled to Ealing for my usual coffee since I am not from this area. Clearly happy to waste customers time carrying out a transaction only to then refund it when my drink simply could have been made again properly.This is definitely not how you treat customers especially regular customers. Amrita was very rude, loud and had an attitude when talking to me causing a scene in front of other customers who were waiting to served but Amrita felt the need to stop serving customers for this when someone else simply could have remade it correctly for me in a few minutes.It seemed as though Amrita did not seem happy that I was unhappy with the coffee she had made which I paid over £4 and took offence to this. It is only a drink so I?m not sure why Amrita took offence when my drink had far too much milk it in and tasted horrible. Maybe take on further training on sb drinks rather getting offended if a customer is not happy with the drink you have made.Amrita was clearly displaying difficult behaviour even possibly having a bad day, regardless this has nothing to do with how she should be treating Starbucks customers, if her bad day is going to affect the way she speaks to customers and her work, Amrita should really consider a job which is non customer facing. Maybe this would be better for her!P.s. Before I even tried my drink I said it?s appears very light in colour and could tell too much milk was put in. Clearly the Starbucks measurements are not being followed as it seems Amrita makes the drinks however she feels like it measuring it off her mind instead of using Starbucks measurement guidelines. If Starbucks ever put Amrita to manage , they will probably eventually lose all their customers, clearly she does not have the basic skills to deal with customers, very unprofessional!
May 2023 by Google user
First of all, professional and nice staff! Secondly, big assortment of different pastries and hot/cold drinks. Really recommend! Vanilla Latte definitely is my favorite!
May 2023 by Harry Harry
Went 10 minutes before closing and was served in a timely professional manner. Well done... Coffee Nero is better, but this is 2nd best for me.
May 2023 by Victoria Pisarenko
First of all, professional and nice staff! Secondly, big assortment of different pastries and hot/cold drinks. Really recommend! Vanilla Latte definitely is my favorite!
April 2023 by Dorian Griner
Always enjoying coming here as the staff is ever so friendly and polite. Special mention goes to Eliza, Daniella and Kian. Also, I greatly appreciate that the background music is quiet and never disruptive, so it allows for a nice break or a working routine. It faces the sunny side so it's always well lit by afternoon sunshine.
April 2023 by William Carter
I needed a quick coffee rest stop before the theatre. I had a very good cappuccino and a blueberry muffin. Plenty of space inside, nice decor and friendly staff.
March 2023 by Juliet Eorg
This place never opens on time every morning. When you knock on the door the staff ignore you, they are always rushing around because they know they are running late. Word of advice don?t ignore your customers and don?t lie about the time you open on the website. There is no professionalism in this establishment and it shows. The manager susanna is never around and this place is clearly not managed. Don?t waste your time going here because the coffee taste like trash anyway no time or effort goes in to anything these staff do! Beware!
February 2023 by Dogan Eren
I recently had the pleasure of visiting with and I have to say, I was thoroughly impressed with the entire experience. From the moment I first contacted them, their team was incredibly friendly, professional, and responsive.Not only did they provide top-notch customer service, but the quality of their products/services was exceptional. I could tell that they really put a lot of care and attention to detail into everything they do, and it truly shows in the final result.But what really stood out to me was the overall atmosphere of the business. It was clear that everyone there was passionate about what they do, and they all worked together seamlessly as a team. I could feel the positive energy and enthusiasm as soon as I walked through the door.Overall, I highly recommend to anyone. Their dedication to quality and customer satisfaction is unmatched, and it was truly a pleasure to work with them.
February 2023 by Sacha Page
I come to this Starbucks all the time - Fatima, Amita and Eliza and team are always so lovely and welcoming! Would definitely recommend coming to this branch
February 2023 by Zak Ben
This is my family's favourite store, we always receive a world class service, amazing customer experience.Furthermore, the Staff are genuine, professional and extremely friendly,especially Polina and MonyThank you so much
January 2023 by Nathalie Tourgane
The staff in this branch is always extra friendly and always go above and beyond their duties.They feel like family now!My little niece won't let me visit any other branch. A huge thank you to all the staff!Nathalie
