January 2024 by Tony Magnante
GORDON'S RAMSEYS OPTICIANS NIGHTMARE!I turned up at my scheduled appointment on time this afternoon and was made made to wait needlessly by the assistant who struggled to find my appointment on their computerised system, pointing out to me that they were new to the workplace and to be patient whilst they consulted colleagues standing next to them. I repeated my name and surname several times before i lost my patience, told them in no uncertain terms how USELESS they all were and stormed out of the shop. I will never set foot in a specsavers branch ever again, hopefully they will disappear from the High Street altogether such is their world class mediocrity in customer service.
January 2024 by Fashion Nearly New
Great service from start to collecting my glasses.
December 2023 by Mann?s Quest
Amateur hourCame in from the high street asking if they have an available appointment right there and then or it?s fine and I?ll move on. Lady promised me there?s room for an immediate prescription check and took all my details over 10 exhausting minutes.Meanwhile her colleague come by and release a juicy curse word because ? why not, it?s only a business environment!Only at the end she remembered that actually no there?s absolutely no appointment available today. Really sorry. But? what?Don?t waste your time. Avoid.
December 2023 by Zane pl
I came here for an eye test, and to order some new glasses. I lost my old glasses a while back.The customer service was exceptional, there is an attendant by the door to address your needs as soon as you enter. Oddly enough though, many people I saw enter the shop walked past her.After letting the lady by the door know I was here for an eye test, she took me to a desk and loaded up my booking.After that I was seated and swiftly met with another lady, who would be taking pictures of my eyes. After each stage of the eye test I was quickly seated and moved from room to room completing the different stages. I found that I wasn?t waiting between each stage very long at all.The workers are friendly and sociable - as much as weird eye people can be. I felt like I was well taken care of and at each part of the eye test, I was given a brief explanation on what was actually going on. It can be annoying having people shine bright lights in your eyes so the explanation behind the process helps you deal with it.After my eye test, I tried on a few of the different glasses frames, I think the mirrors work, but it would be better if they were just normal mirrors. I?m not sure why they attached mirrors to the glasses stands. Whilst choosing glasses, I was approached by an attendant who consulted me on which frames I liked, then gave me some details, she also explained a question I had about the different lenses.Overall, my experience at this specsavers was pleasant. The workers are attentive and friendly for the most part - the boss guy was a bit of a douche. I hope he reads this so he starts treating people with basic respect and manners.I had a pleasant time here, that doesn?t mean you will. I would consider myself to be a patient, understanding person.Although I can understand people in a rush to get things done, if you come to a shop expecting the staff to instantly understand and act out your will because it?s their ?duty.? I doubt any level of customer service would satisfy you.Once again, the workers here are lovely, please treat them kindly as they only wish to help you.
November 2023 by Fabiola Barahona
After two years of looking for a new optician I found one that has treated me very well. Thanks
November 2023 by Maria Teresa Limongi
Amazing and professional people.Definitely 5 stars customer service !Highly recommended!
November 2023 by Nemo Guy
GOODBYE SPECSAVERS. Carpets filthy. Sight test room smelt. Customer service zero. Felt scammed. Spent large sum of money on glasses and treated like rubbish.
November 2023 by John Harrigan
I had an exemplary experience at Ealing Broadway both on ordering & collection, from meet & greet to 2 very thorough NHS eye tests then a very comprehensive session to decide on lenses & frames. The result was/is Titanium frames with mid priced lightweight lenses. After 35 years of wearing glasses the lightest most comfortable pair of glasses ever
November 2023 by Josh James
I am writing to express my extreme disappointment and frustration regarding the customer service I received at your Ealing Broadway branch, particularly in the Audio section. On my recent visit, I encountered a distressing experience with one attendant who handled the audio section.I approached the attendant to request a spray to clean my hearing aid, a simple and straightforward request. After waiting for what felt like an unreasonably long time, I was given some strings, which were not what I asked for. When I pointed out the mistake to the attendant, I was met with a dismissive response, stating that they didn?t have the spray I needed.This experience left me feeling both ignored and let down by the service at Specsavers. It is unacceptable for a customer to be made to wait only to receive an incorrect item and then be told that the requested item is unavailable. It not only wasted my time but also demonstrated a severe lack of attention and care from your staff.I believe that good customer service is essential for any reputable business, and I had expected better from Specsavers. I hope that you will take my complaint seriously and address this issue promptly to ensure that such experiences do not happen to other customers in the future.I would appreciate a response from your management team and an explanation of how you intend to rectify this situation. I expect a resolution that reflects the importance of providing quality service to your customers.
November 2023 by Malika Sutherland
I was well received and the test was well carried out. Unfortunately I wasn?t happy with the cost of the reading glasses they sold me by charging me over £120 ., when all I needed is a simple reading glasses.
October 2023 by T S
This is unusual. FAST service. Super friendly team. I have used so many branches of Specsavers and by far this one is the best. I was given a time slot and was seen ON TIME. Impressive. Keep it up
October 2023 by Karl Kern
I experienced a very pleasant visit. I was taking care of immediately after I entered the store and my eye test was quick and painless. Staff was very polite and efficient.
October 2023 by Barbara Ulaite
Scammers ! Booked for a contact lenses check up just to be able to buy some lenses & they did a whole check up , I paid when it came to ordering lenses they said they did the glasses appointment. I don?t need glasses ! They did this to me in the past and I brushed it off thinking it was an honest mistake . It?s not . They just want to make more money on the check up and then lie and gaslight you . Bye bye. Hope it was worth it .
October 2023 by Anwar Hossan
Excellent service and they got really advanced equipment for vision test .
September 2023 by astrit7657
Great experience. Janvi was extremely helpful and professional. Would recommend to everyone
