January 2024 by Ali lloyd
Lovely staff!
December 2023 by Fiona Sansom
Good little post office. Can get quite busy if only one person is serving especially round xmas. I have always found the staff friendly and helpful.
August 2023 by Google User
There was no queue when we arrived and I was served by Farouq who was courteous and polite. Pbly the friendliest post office.
April 2023 by Girish
Service is good but website? information not up to date?
December 2022 by Alan Martin
Probably the untidiest PO ever.Badly located, within a local branch of the Coop.The place is cluttered with tall metal Coop racks, unopened stock and boxes all over the place.The cleaner seems to be constantly washing the floor, during opening hours.Queueing means having to snake around the wines, magazine and confectionary departments.It's a veritable thieve's paradise. Occasionally, it's like a reading room, as some customers pick out a magazine to read from the racks, because they're waiting so long.I've occasionally seen customers with unlabelled parcels, unwrapped packets, who then proceed to chat with the clerk whilst labelling/wrapping their items, prolonging the wait and the queue.One or two of the staff need a bit more training in customer service, but my main complaint is not about them.It can't be a nice environment to work in.Rarely more than one operative serving, despite having 3 tills.They're usually blocked with clutter anyway.The website says they are open from 8am to 6pm.You arrive just after 8am, and the place is usually screened and in darkness.Then you notice a scruffy handwritten note on the glass screen stating they don't open until 9am, despite the fact that the website states 8.00am.It's not always properly open at 9am!Do they not have a printer?Totally unsatisfactory, in a premises unfit for purpose.I avoid like the plague nowadays and use alternative Couriers or a letterbox.I have lodged a complaint, which, at least, has been acknowledged.Watch this space.
December 2022 by nathalie RIVIERE
It says opening time 8am on the website.... but actually doesn't open before 9am... I wasted 1 hour of my time speeding to go there before work for nothing... that's not right sorry.
December 2022 by Nigel Root
Come on you guys! I needed a 1 week priority passport form. NO! Go to a main post office. Why not? It's only a few pieces of paper to get more satisfied customers.
December 2022 by linda valentine
Surprise, sometimes you have to queue in a post office. The team here have never been anything but courteous, helpful, efficient, kind, cheerful, I could gone on, about that queue, I just gently pick up a magazine read it in the queue, then gently place back, it?s like a small break. Thank you pitshanger post office
December 2022 by Susan Phillips
Awful! One member of staff working and a massive queue! Been like this for weeks. Manager can?t help apparently, not enough staff Will get even worse for Christmas!
October 2022 by Alex Beniatian
Shambles of a service.Never opens on time( 9:00am), slow and short of staff , mainly one person serving ??
October 2022 by A Lewis
Always polite regardless of how busy they are. Always great service. Regular customer.
August 2021 by BoomLiam
Always had a great experience at this post office. Staff have been friendly and helpful. Typically find the best time to go is around 10-11am, but as is the way with Post Offices, waves of people can come out of nowhere. Queues can get long but normally that's because they're dealing with someone incompetent ?
August 2021 by Lauren Macaskill
It's quite busy as it unfortunately seems quite understaffed, so it's best to go early morning/before it closes - lunches seem the busiest. The quietest I've seen it was around 4pm on a Saturday.The staff they do have are great, I've always been served by friendly and helpful people - they unfortunately have to deal with a lot of grumpy customers, but I've seen them handle this really well!It's difficult for a tiny post office attached to a supermarket to deal with the volume of customers that they get and so the wait times can be long, but I've had nothing but pleasant experiences with the staff.
August 2021 by A FRO
Honestly - there is no decent post office in Ealing. I usually go to Chiswick. South Ealing and Ealing B are awful and Boston Manor is good as long as you enjoy the total lack of acknowledgment that you exist from the staff ? but ... this post office is great! They take the time to help you, I?ve seen them stay late because the queue was so long at the end of the day. They are open late every day and open Saturday. The last time I visited I came on a Saturday and was lucky with the queue (as it can be busy and there really is not the space for it to be so- plus you queue past the alcohol so bring your willpower) and I was posting something for work and the lady helped me, didn?t rush me, leant me a pen without behaving like I was asking her to commit a crime, she suggested alternative packaging which would make the parcel cheaper to send. Plus it?s actually handy that it?s in a coop as you can pick up other things at the same time. My only feedback would be the metal trolley they leave out as it?soften in the way and sometimes you need to dislocate your shoulder from its socket to throw the parcel down by the window (why is this always a think with British post offices)... anyway 5/5 for me!
August 2021 by Anne Martin
I visited there this afternoon. I found the staff really helpful, efficient and polite as usual. I have been a regular customer for the last 20 yrs.
