February 2024 by Peace99
No more good services , far more busy to greet new customers . ?
February 2024 by Mia Rendo
As a mother, I am very happy with Metro Bank as a place to interact about finances
February 2024 by Alden Maskell
I don?t often leave bad reviews, but please don?t use this branch for your own sake. Their service was awful and kept me waiting over an hour to withdraw my money. Very unclean and most of the machines were broken too! Go to another metro bank, worst experience possible. I even got a parking ticket as they said I?d only be waiting 10-20 minutes
January 2024 by Marilyn Hall
A Customer Focus Bank with early opening and late closing. It?s open 7 Days weekly including some bank holidays. Staffs were polite and responsive. There is rarely a wait in line for initial service. and no appointments needed. However, If they need to delve deeper into your matter ,you may expect unnecessary delay. Hence the reason for 4 St??.
December 2023 by Malik
Absolute nightmare avoid I forgot my online banking password so I went in store to set up a new one was give some useless words on paper that didn?t help me make a new password if it was in English I couldn?t read it I then went back to the desk for help and they said you guna have to try figure it out on your own I said your joking then he said I?ll try book you in to see someone to sort it he then said I can?t fit you in today what a joke incompetent
December 2023 by Karan Chadha
Walked in twice to try and open an Isa and twice told that no one was available to help me open account . First time I was told to come another day , second time I was told there would be an hour half wait and 45 min for account opening . Dire
December 2023 by zaid hadi
Shocking level of customer service by staff in this branch!!
October 2023 by Tim O' Keeffe
Called at the weekend to set up an account. I was told they could not do this on weekends and would have to visit during the week.That was fair enough even though i phoned in advance and was not told about restriction of opening accounts on weekends.Called into the bank at 1230 during a week day to set up the account. I was told they were fully booked for the day and could not take any more people.Even after explaining, I took a half day from work. He didn't want to hear it. LAt no point at time have they been clear, and the information provided was drip fed to me.
October 2023 by Mohamed Jama
Very Very poor client services, makes you think No wonder why building societies are closing down. I thought the American BANK being "American" would come with American client friendly approach. But you feel like what's the point of going in.?? Do it yourself. Atrocious service otherwise.
September 2023 by Thufel Ahmed
Shocking level of customer service, just spent 10 minutes standing in the queue but no acknowledgement and apology of any of the 5 visible members of staff.There were customers scattered about so I couldn't even tell if I was going to be served next as someone sitting on the sofa was called before me, at that point I just left.
September 2023 by John Campbell
Wouldn?t let me take out £30 in change from personal account. What did they think I was going to do? Lol
September 2023 by M A K Y S P O Y T O R U L
bad experience a short blonde woman did not want to serve me she rejected me racial discrimination it was obvious that she did not want to serve me it is not possible that in a country like England to be discriminated against because of the color of one's skin at 10 in the morning August 31 I'm sorry a lot but if you don't want to work, don't work, I'm a client of the company and then I deserve to be served as a client, not as an animal. I hope the service improves.
September 2023 by Ahmed Wardere
I wanted to close one account and waited 50 minutes to be seen. It then took a further 30 minutes to close it. This was my fourth attempt at this and was told each time that it would take long. Decided to close all my accounts and moved to another bank. Terrible!
September 2023 by Steve Bradley
Long wait always only 1 or 2 cashiers on and the others walk around looking good
August 2023 by Sharaf Gedi
Worse staff especially Blonde woman her names Rafaela I think She?s fighter she?s not good person
