August 2025 by Amy -Jones Lizard
Delicious food
August 2025 by Magdalena Zieli?ska
Amazing customer service by Ania! She goes above and beyond for her customers
August 2025 by ana g.
The food is always fresh and the staff is great and extremely helpful.
July 2025 by Rita P
I got sushi and gyozas which was very good, I paid $12 which I though was a little high for what I got, none the less, it very tasty.
June 2025 by Fariba Sh
Before I had ever tried sushi, when I tried it for the first time the taste was weird for me. The second time I tried in this place I became a fan of sushi. I like this place and everything was good. Thanks
June 2025 by Ravi Masaon
Food was lovely but best thing was the service. Syrine was brilliant and helped up navigate the app! Wonderful kind service thanknyou!
May 2025 by Anthony Mok
Excellent, helpful staff who are friendly and professional. We had a big meal after the long journey from Cambridge. Thank you, Ania, Syrine, and Tito, for your welcoming service which certainly made our day. Will visit again.
May 2025 by Silvia Darling
I love itsu!!!! The new employer girl was a little bit too pushy but she was still nervous.
May 2025 by Shiv Das Acharya
Everything was very fine.
April 2025 by H J
Friendly and helpful staff members
April 2025 by Toyin Ligali
It?s always a pleasure to eat out at this branch ? Nicolas was always helpful and so are other staff members at this branch
April 2025 by Hunza Folk
It's Okay.
March 2025 by Lorenzo Lotti
Shoutout to the team working in this Itsu, Anya in particular!! We had dinner there, and they have been super kind with the kids. Also, I accidentally forgot something very important there, and they kept it until I came back later in the evening. They literally saved us! The place is quiet and clean, and for the price Itsu is really good. Definitely recommended!
February 2025 by Sachiel Almeida
Serena was great!
February 2025 by D1SKON
Itsu in Ealing Broadway is a solid choice for healthy, Asian-inspired fast food. The ingredients are fresh, and the meals feel light yet satisfying. However, there?s a recurring issue that?s been noticeable since COVID ? the way food is served.
Before the pandemic, meals were presented on plates, making the dining experience feel more like a proper restaurant. Now, everything comes in paper cups. While this is understandable from an eco-friendly and efficiency standpoint, it?s also misleading. The in-store menu still shows plated meals, which gives customers a different expectation of what they?re ordering.
Another issue is the lack of clarity about extra sides. There?s nothing on the menu indicating that additional sides will be mixed into the meal rather than served separately. This was an unexpected and disappointing surprise when the food arrived.
Overall, the food quality remains high, but Itsu could improve transparency by updating their menu to reflect how dishes are actually served.
