February 2024 by Preps
*** MESSEGE FOR THE H&M HEAD OFFICE!!!! Oh dear H&M store in the Ealing Broadway store - you have out done yourself in the customer service department (sarcastic) please H&M do yourself a favour and fire the extremely unproffesional and abusive store manager (lady with the brown hair, slightly chubby weight) and one of workers wearing a hijab. I went to the store yesterday to return a top I no longer required and I had the receipt too. The worker was rolling her eyes up and kept laughing at me. She then called the manager to resolve my issue then when the manager walked downstairs she furiously said to me why did I bring the product! And yelled at me saying that she cannot offer a refund/exchange in an extremely rude tone. She even told the security guard to escort me out of the store but thankfully the security guard was super nice and knew that the problem was with the manager and the other worker. I was extremely disgusted at how I was treated by that manager who doesn?t deserve to work for such a reputed brand that I will continue to shop for!!! Disgusted and disappointed tha H&M employed an inexperienced, unprofessional sad excuse for a manager!!
January 2024 by lavina chattrani
it was nice experience with sohaylla she was so helpful in selecting stuff and in choices love the service ???? ? ?big thanks
October 2023 by Ms P
Went in today 20OCT2023Elizabeth was incredibly rude to her hearing impaired colleague (who gave me great service!) Elizabeth was a bully and dismissive of her colleague at the till point,waving aggressively at her colleague to get the manager to serve her instead of the colleague in front of her!Hmm.. I wonder why? Racist much Elizabeth?Elizabeth is disgusting and behaved like a spoilt child in front of me.Wish she?d bully me!
August 2023 by Prena Thapa
If there could be 0 stars I wish there was that option!!!! H&M please do yourself a favour to protect your brand and sack the manager Gemma at the Ealing Broadway branch! I just had the worst customer service of my life from her as I got verbally abused by this disgusting so called manager!! The branch has a self service check out so the lazy, entitled and arrogant workers don?t have to do their job! I didn?t notice the self service checkout and called out the manager Gemma as I was waiting for sometime and she was busy chatting to another employee - I then proceeded to scan my items then choose not to take my receipt then she just yelled at me to take my receipt when she wasn?t doing any work at all. I didn?t notice the security tag on my items as I?ve never used a self service check out in a H&M branch my entire life. When I went to leave the shop the security gua was treating me like I was a thief then begun checking my items then the manager Gemma leaving her work, came to me and yelled at me that I should?ve taken my receipt and the security guard was also telling me that I should?ve taken the recieptTo which I replied that as I customer and someone that hasn?t used the self service checkout that it should?ve been the employees duties to do a good customer service by letting the customers know. H&M has just lost me as a customer and I?m sure millions of other customers for the poor, incompetent and rude service.
August 2023 by Luca Fordham
Raisah was extremely helpful and efficient in helping me find exactly what I needed. Extremely friendly aswell!
July 2023 by Nevena Ivanova
The worst hm shop! So small. It?s messy , there is no choice of clothes or sizes even the new collections are never complete.
June 2023 by R D
Small store jam packed with as much clothes and accessories as possible. This branch tends to be messy all the time but I think this is down to the overhaul of items. Nonetheless a decent branch which tends to have nice bits and pieces. New self service tills for card payments and changing room facilities. Mens clothing upstairs. Good customer service when needing assistance.
June 2023 by Vilija Ms.
The sales assistants here are arrogant and unpolite. I popped in today in the evening and wanted to try some clothes on (the shop works until 7pm), but the fitting rooms were already closed at 6.15pm. Seriously?!?
May 2023 by Melvin Barreto
Absolute joke of a shop.This is the second time I have walked into this same shop and found used trainers and shoes for sale. Im not exaggerating, literally as if someone has worn them for months
May 2023 by B
Rude staff with awful attitude, very sarcastic, disrespectful and unprofessional.Go to white city store instead they're all lovely there.
April 2023 by NIVEDITA MAHTO
The purpose of visit is just explored.We haven?t buy anything.However,all categories dresses were available there.Good casual collections for children.
April 2023 by Zanda Urbena
Worst H&M ,4 cashiers but non of them want help you or serve you .They were like hungry women's for one male shop assistant they were paying more attention to him than other than they customers .
April 2023 by JAMROC TV
Got some good deals on some new born clothing
January 2023 by Suzie Donnelly
Ok shop, clothes bit messy on rails when we visited.
December 2022 by vaishali prajapati
Not good enoughQuality is not good as beforeNot too much variation
