January 2024 by The Hungry Foodie
Went on Saturday at midday for a bulb change. Very efficient service and left within 15mins.
January 2024 by Bre
Completed 10 point winter checkHonest & friendly service, knowledgeable and efficient.
December 2023 by Panchal Akash
Very worst experience.. with the staff? i drove 45min to collect my order after my job.. but they closed the store at 6pm and here its shows open till 8pm and they gave a reason that they have shortage of staff.. how can they close without any prior notice.. i already ordered my stuff via online?
December 2023 by Edwin mwangi
Good prompt service , helpful staff, weekdays are the best times if u can access the stores
December 2023 by Syed Imad
Needed an urgent kids bicycle tyre replacement very early in the morning for a bike lesson, the duty manager/shift leader and the extremely friendly and efficient bike counter colleague Rameez (I think..) got it done on the spot and I made it on time before the school gate locked. Really impressive service which I'm really grateful for??
December 2023 by Oliver Wesley
Let down again by Halfords. This time closing early when I have booked an appointment to get my bike checked. I cycled 3.4miles on a broken bike for my 7:30pm appointment, all booked correctly through Halfords at the Alperton Store, text and email confirming appointment and the store closes early without any contact at all.
December 2023 by Oliver Lambert
Treat their customers with contempt...I booked and paid for a home car battery change on Wednesday, for Friday 8am-8pm. Received a text Friday morning saying the driver would be in touch when they're on the way. Heard nothing else. Called Halfords at 7pm. Pretty rude guy called Darren told me he couldn't get through to the hub, as they "weren't picking up the phone". The next day, I called again, and was told by Sirena that no one knows why no one turned up. I'd just have to wait for next slot on Sunday. I asked to be called back by a manager. All managers are apparently on annual leave, so Assistant Manager Chris called me to tell me the next slot was on Sunday, and it was basically take it or leave it. No reason whatsoever given as to why the driver didn't turn up or bother to contact me. Apparently he "did four other jobs after you."Absolutely terrible service, and customer support is just pitiful. After their own error, the customer is not given any priority, just has to just join the back of the queue. I now have to book a series of taxis for today. And don't even bother with their "live chat", it's an absolute waste of time. I advise taking your business elsewhere.How a company treats their customers when something goes wrong is very revealing, and clearly Halford's views its customers with utter indifference, even contempt.
December 2023 by Catalin Mitric
I have purchased 2 types of double-sided tape to attach my number plate to the car, and both have failed . Very poor quality products, unfortunately .
November 2023 by Jane Fernley
They weren?t able to change my headlight bulb. Referred me to a Halfords garage; when I rang the garage they clearly didn?t want the job and suggested I a try an independent local garage. I did and they sorted the issue within 10 minutes- much better service than Halfords.
October 2023 by Catherine vincent
Halford was the first place I thought about when neddinga replacement bulb for my car. I knew I would be able to get it done on the spot fora small fee. The Web site was so easy to navigate and I was able to get a same day slot and purchase the bulbs too. Got to the Alperton branch and a member of staff called Anthony came to assist me. He was helpful and pleasant. The fixing of the bulb was done within minutes and off I went. Job well done. Would highly recommended this branch for all your car needs and more.
October 2023 by ROBERT CANOWIRA
Staff members very helpful and knowledgeable about the process of getting your product. I would recommend the service to anyone who is looking to buy bikes or spare parts ?
October 2023 by R?MZ
Handed my bike in for repair, Sean was super helpful and friendly. His customer service was amazing, first class.
October 2023 by Pam Walker
Picked up a child car seat ordered on line and a member of staff very kindly fitted it for me promptly and with no fuss.
October 2023 by Joe O'Sullivan
I bought a bike in that needed looking at. I was impressed with the work done, the professionalism and the eventual price.A big well done all round
October 2023 by Mahrukh D
Very professional and helpful. Thank you to Sala who changed the fuse in my car!
