January 2024 by Timothy Pollington
Guy on the self service checkouts is on his phone while serving. It's hardly professional.====Update, credit where credit is due, that's now been unblocked.====The fire exit is partially blocked by the turnstiles on the first floor. Blocked by blue baskets. I can't imagine a wheelchair user could access it.
January 2024 by arif rahman
I wish, staff members knew how to smile. They are all so grumpy and border line rude. Seems like they have been kept hostage, working against their will. I mean seriously, if you are miserable like that, you should be working working in some warehouse, where you don't have to communicate with people, just look at the white wall.
December 2023 by Gabriel 2013
I was serve a man asian man look teller 4 he was so arrogant and rude to us till 4 time around 11:45 am he such grumpy staff and lazy guy
October 2023 by Digitally Wise
I was served by a black lady who's the manager said was AJ and I was extremely disgusted by the way she treated me. As I did not have a signal to use my lidl plus account I wanted to give her my phone number to bring up my lidl plus account and she refused to key in my number and instead she got a paper and pen and asked me to write my number down on paper. I asked her to type into the system as I was with kids and didn't have free hands and she refused to type in and argued while customers waited with frustration. This staff was not trained on GDPR policy and extremely stubborn and arrogant who has no concern for those waiting in line and for my inconvenience. Her ego didn't allow her to change her mind to type in and she left the till and went to the office and sent manager. The manager took whatever she told him and asked for my number to type in. When I tried to explain to him the situation he had no interest to listen and shouted at me. I've never come across main stream and large store employee who's not properly trained and arrogant like those of lidl Surrey Quays.
October 2023 by Rocio Mayayo
Great quality products with reasonable prices. I really like the "Flavour of the week" products to try food from different countries. The supermarket itself is very clean, modern and easy to park. It also has clean toilets and trolleys perfect for families with young children.
October 2023 by Christopher Fisher
Great value and quality for what you pay.Reason for 3 stars is there is rarely enough staff manning the tills.My last visit i spent 5 minutes shopping and 20 minutes in the queue which is not acceptable especially as it wasn't a busy time of day.
October 2023 by Ed Jordan
The travelator is dangerous when it?s raining. I was in a hurry when I went in today, there were no warning signs and it was difficult to see that it was slippery so I faceplanted hard immediately when I stepped onto it. Luckily all I got was a couple of cuts and bruises, but it could have been worse. If Lidl wants to sell more plasters and first aid supplies, there?s got to be a better way?
October 2023 by Paul Whittlesea
The shop is fine, but the number of times we had the self service till call for an assistant due to the bagging area not recognising when items were placed there was really frustrating.
October 2023 by Vanina Dubi?ska-Gallucci
Nearly broke my back because they couldn?t even check that the trolleys were properly working. Staff during Covid was also horrible, not wearing masks and asking you to remove them when you were buying alcohol. Ruuuuubbish.
October 2023 by Kevin Thorne
We use this place when going to the caravan always fully stocked up and the staff are very helpful
October 2023 by violet
Nice and big the The line can be long but it goes down quick they need more tills open but apart from that good prices good shop? never have there vegan food in there anymore not enough of it. Also I was waiting to pay for my stuff and a member of staff said he was closing the till to move to another one.. why couldn?t he serve us first then close the till like normal shops do instead of making me stand there waste my time and tell me to move to another one. Also there was nothing wrong with the till coz he was serving other people in front
September 2023 by Jack Raffan
Have been shopping at this lidil for years and I?m normally a huge fan. However recently they seem to have gotten rid of all their trollies and I?ve been twice recently and they?ve had none. I asked the security guard about it and he rudely told me to go downstairs and wait for one to become available.Really makes thing a difficult and unpleasant
September 2023 by Jay Cho
Bright and clean new store with wide aisles. Has a great bakery section and fresh fruit. It offers plenty of parking under the store. A lot of items are out of stock at certain times and there's usually a queue at the tills. But great value for money.
August 2023 by Janeen Ratcliffe
This Lidl had a good variety of stock and was very clean and organised. I stopped off here for the first time because I was passing by and was pleasantly surprised with the bargains I got before the store closed.
August 2023 by My Crypto World
This Lidl had a good variety of stock and was very clean and organised. I stopped off here for the first time because I was passing by and was pleasantly surprised with the bargains I got before the store closed.
