August 2025 by Apple Rose
Diabolical behaviour by rude Leah!!!
I?ve spent a lot of money at Asda over the years and this is the first time I have experienced such appalling behaviour at the Asda store in Deptford high street yesterday!!!
I had the misfortune to be served by rude Leah!!! Extremely aggressive and rude lady who started to swear at me because I proved that I had been overcharged from my Asda shopping! I also felt extremely upset by the security guard. When Leah swore at me I was in complete shock. I requested to speak with a manager. The security guard claimed he was in charge. I told him I do not believe that he is the person in-charge, as it clearly has security written on his jacket not manager!!! Adam still maintained he is in charge of the store and that he is the only person I can speak with.
I found him also rude towards me, by now I just wanted to pay for the remaining items and Leave as he made it clear to me he was taking Leah's side without knowing the whole situation.
It?s been over 24 hours and I am still hurt and shaken by the disgusting behaviour of Leah!
I decided to call the REAL manager (Muhammed) today to advise him of the upsetting experience I had. Thankfully he was the complete opposite to Leah and Adam. He apologised on behalf of them and assured me he would speak with both of them. I really do appreciate Muhammed listening to my complaint however I still feel it?s important to also share my awful experience online too. In hopes no one else will have to be treated like this again.
August 2025 by Dave Fisher
Well the new manager start on the 18th July onwards good luck the staff will have a great time with Mo from Bow Road but will not be miss as he a nightmare to work with as a customer at bow road he allway rute to customer and colleagues thanks as I been a customer for bow road now over 10 years and always been cage
in the way for customer as my wheelchair around the store is more difficult then and I like when was co op days as the cage was smaller so I get round them
And now all the staff at bow road are off work for mental health break down thanks to MR Mo put everyone under stress and that be soon asda Deptford with staff doing the same lol
I hope MR Mo not doing your heads in as now staff take alot of sickness longterm because of him
July 2025 by Pape M
Not bad
But it's better to go to bigger stores where you have more choices
July 2025 by Beatriz b_fitwithb
Level of customer service is non, I wanted to return my Amazon order and they didn?t have any labels for the past 5 days and they suggested me to come back tomorrow when is Saturday and for sure they won?t receive the labels, after 5 members of the staff ignoring me at all a team leader came to speak with me with the same answer and saying that it?s my problem.
Second time I popped in and another manager Scott was exactly the same just apologised and saying any complaint will come to him so he will have conversations with his staff. As customer I felt really offended and ignored , I won?t recommend that location for anything
July 2025 by Ms Stoneiy
Really used to love this Asda, especially as its just around the corner. But recently, in the last 6 months or so, basic staple items are almost always out of stock; which is very frustrating. The prices on some products, eg. poultry and meat, are quite a bit higher than other Asda stores, probably because of the constant thefts, so I've stopped buying those items from this particular asda. However, most of the staff are pleasant and helpful.
4? for the staff
1? for regularly out of stock items/produce.
May 2025 by Samer Jibril
Tried to call them but no one answers. Fhe automated system is a blocker i stead of helping us to engage with Asda
March 2025 by A Lee
Terrible store! Do not get your George packages delivered to this store. The drivers scan your package as delivered to store then steal your package. This has happened to me and my sisters twice!
February 2025 by Prabin Ayer
It's good for shopping
January 2025 by Jimmy London
I bought 4 fetta cheese when I go home after two days I noticed one of them was open and is smelling
I took the cheese I asked the costumer service and they said I can?t change were is your receipt.
I spend the money for 22 years now in asda and they say I don?t care
They are so rude with me they speak very rude communication and now I am going to shop at tesco not anymore anybody frommy family in asda is rubbish
And I find on the floor meet,bread was on the floor and nobody care to pick up them.
This is from Deptford high street asda and is vety dirty on shelves,basket was dirty you can?t touch them.
Definitely not using anymore asda
July 2024 by Roda Alshybani123
It?s one of the worst supermarkets in London, dirty and nasty. There are no normal needs. The place is filled with goods that it does not need. Most of the chicken in the refrigerator is spoiled or damaged. I visited 2 times and felt like I wanted to throw up. It is as if I entered a barrel of garbage. The employees are cooperative, but the goods are better. I hope the Ministry of Health and Environment visits the place. I?m new in the area but this place it?s ?
June 2024 by Oli Metzler Movement
Questioning why I?m paying for my shopping whilst I watch people steal & security do nothing about it?
June 2024 by sander
Terrible supermarket, ok for essentials only. Low ceiling with unpleasant lighting.
Most vegetables are already off in the supermarket, so not any point buying them. A lot of things will be out of stock too half the time.
April 2024 by Stephen Dobson
Small store
March 2024 by Alvaro Ossa Hernández
Tamika, what an excellent customer service service gives to everyone, I saw her interacting with a few customers while she was sorting out a minor problem I had with my shopping. I have been going to asda for many years and today I truly can say this girl is a rising star.
February 2024 by Jaz Jade
Don't bother using the scan and go app, staff are clueless on how to use it to check your shopping and just pass you onto the next member for answers.
