November 2023 by Priti L
I'm not happy to leave this review but what I experienced need to be brought to attention.I attended the pharmacy last week Monday, We were 6 in the queue all very patient but the lead pharmacist absolutely could not cope. She started openly belittling a young gentleman she was speaking about how they should have sent someone more experienced and was complaining throughout the time I was there. He was quiet throughout, I felt really sorry for the young man as I would think a senior would have offered him support and encouragement not try to minimize him in a place where full attention is needed to avoid mistakes.At one point the young man was trying to scan medication prior to handing them out, very irritated she ask that he just give it out to the patient. She was very unprofessional throughout making comments so everyone knew she would rather be somewhere else and the delay was not her fault.In contrast the other lady he was working with was so kind and helpful at one point he needed to receive payment, she asked whether he could use the cash register and proceeded to show him how to.I'm unsure if they use locum pharmacist but in contrast I have observed another short haired pharmacist and she is always so calm, kind and professional.On that same day, an elderly lady was asking why they do not answer the phone as she had made a journey and the drug was not available, she was told they were too short to answer the phone. This had also been my experience, I believe the phone is permanently on silent as earlier whist in the queue I tried calling and could not even hear the phone ringing!?!! (And yes, the number is correct).Something has changed the pharmacy always has long queues, no one is designated to answer the phone, which would somehow reduce the queues if the medication is not available or prepared. This is one complaint by others who choose to leave a review but nothing is being done.The pharmacy is no longer running in an efficient manner and management seem not to be acting on the poor ratings received. Ultimately the pharmacy is there to provide a service to people who are unwell and vulnerable and more should be done to ensure that is done effectively.I really wonder what's the staff turnover rate as does not seem like a good place to work MANAGEMENT PLEASE RECTIFY.
October 2023 by Laurz Ellz
Never answer, put phone off hook when you try to prove this in store. Wasted journey today - could have been resolved in a phone call. Locum pharmacist who seemed to be confused too.
October 2023 by Charlotte Banks
The worst pharmacy you could possibly go to. Ordered my medication weeks ago and got a text to say they were in. When I go to collect the lady on till says I haven?t ordered them, then the pharmacist tries arguing that I?ve not ordered since may! Which I have, I?m not stupid. I said I am out of tablets which are antidepressants and she?s like hopefully we will have them next week. Changing pharmacy as this place just have not got a clue what they are doing, and I work i this field myself
August 2023 by The legend
Terrible service, they have nothing on the shelves, rude staff and never have prescriptions in when requested. Needs to be closed down as it?s that poor
August 2023 by Alfred Kusi
Management needs to really look at how they operate here!!! It?s a shambles shambolic shame to put it queenly
April 2023 by David Fearn
If I could leave a zero star I would, awful place gave up waiting for a repeat prescription after 4 weeks and still not in. Don?t know how they are still in business.
April 2023 by Garry Day
Two stars , what more can I say.
April 2023 by Emma P
Got a prescription sent there, gave them almost a week to get the meds in and fill it, come in to pick it up and they tell me it's been out of stock the whole time. I NEED this medication daily and I have now run out, meaning I'm going to have to call 111 to get it because no one decided to call or contact me and tell me its been out of stock for so long. Terrible service, will be asking my GP to change pharmacies from now on.Editing to update, my GP has been useless also and sent an alternative prescription to this pharmacy after asking to send it somewhere else. This one was out of stock too and they didn't tell me till I went to pick it up.
March 2023 by Julia Collins
This pharmacy has the worse customer service I have ever encountered, one person serving and the rest watching and chatting all while customers wait and wait until you leave. I won't waste my time and money in this shop again. One star but you don't even deserve that.
February 2023 by Shamim Akhtar
Our local pharmacy used to pick up prescriptions from the local GP. Friendly staff who give advice on general ailments.
October 2022 by H
Never answer their phone!! And extremely slow!!!
October 2022 by UncleSpicey
Does the job.....eventuallyLiterally, NEVER answer the phone despite there being several working behind the deskThey will ignore your calls or, if you're lucky, they will interact with you via an engaged tone (this is mid ringing so you know they've clicked the phone off)They will glance up at you while you wait in an, ever increasing, queue but not come and serve youNeeds a refresher course in customer service
October 2022 by Tatiana Dan
Absolutely despicable,they steal people medications including controlled drugs. (Tramadol and Pregabalin)If you ask for what is yours they complain that you are being rude.They issued 1item out of 16 from a prescription!!!They don?t ask to sign for the controlled drugs despite not being issued to the patient but a young relative.They withhold medication worth of 2 months and if you complain they insult you. 15 boxes of medication not issued despite being on the prescription!?!are they selling those on the black market?? I suppose they can make some good money with the Tramadol and the Pregabalin unless they are Nurse Jackie and sniff those.Very poorly managed. Low levels of staff, noone ever answers the phone,Not a single month in 3 years I had my repeat prescription issued correct and complete.!I had a horrible experience on the 03/10/22. I was talking to the main pharmacist about my missing medication issued by the assistant and the assistant started a foul argument, so unprofesional , unscupulous,rude, low, unqualified,racist, extremely unexpected reaction from someone who is supposed to be suportive and honest with the patients. The attitude that she presented apropriate for a prison cell.So uncaring, people?s life and wellbeing depends on the medication that are being prescribed?staff should be carefull and fully engaged in preparing presriptions.Minus 1Star
June 2022 by Saz Phillips
Don't waste your time with prescriptions. Too busy chatting to fill them. Male pharmacist is brilliant. But rest of them are terrible. Server/cashier doesn't have a clue what she's talking about. Avoid if you want help in a reasonable time frame
June 2022 by Sam A
This pharmacy takes forever to process prescriptions. I see 5 staff there! Am always told come back later or come back tomorrow. Sometimes they say oh sorry we don?t have that medicine in stock your going to have to wait till we order again!It?s honestly a waste of time to go there!I suggest you go elsewhere if you want your medical needs done asap.Also I forgot to mention they never pick up the phone no matter how many times you call!
