May 2025 by CnA
It's frustrating when the opening hours are incorrect. It's not 24 hours/ it is only 24/hours for petrol. You cannot buy anything from the convenience store and door is locked. Can only pay for petrol from the outside, and that's it. That's not 24/hours.
March 2025 by Blue Palace construction And decoration Ltd
Hello,
I would like to report an incident I had with an employee at a Shell gas station. When I went to pay, I asked him if he could give me two pounds in 20p coins. He opened the register, looked at me, and said he wouldn?t give me the coins.
So, I immediately asked him to return my money and the biscuit I had taken. I had bought the biscuit so he could give me the change, but he refused, treated me very rudely, and told me never to come back to that petrol station.
I work in the area, and my company?s van and car frequently refuel at this station. I recorded a video of him saying that I should never return to the station. I believe he assumed I was homeless or something similar because he didn?t see me getting out of my car. I think that?s why he treated me so rudely and disrespectfully.
I have his name and the recording of the incident. When he noticed I was recording, he stopped talking, but shortly after, he told me again not to come back. There are also security camera recordings from the shopping center that will show I returned the product. However, he refused to refund my money, claiming he couldn?t process a refund and that I had to take the biscuit.
He was extremely rude and even threatened to call the police on me. I don?t understand why he would do that since I wasn?t stealing anything?I just asked him for a small favor. His behavior was very disrespectful and unprofessional. It?s was 10 minutes ago.
December 2024 by Andrea Juliet
Hii there. I'm hear to appreciate guy doing night shift is awesome. Whenever I visit, he promotes every offers in shop. He proved a best salesmanship.
November 2024 by Kismet Rexhmati
Awful service. I have been using this station for couple years and the Guy didn?t start the pump and wanted be to pay upfront (which I cannot until I know how much will it be.
Another car came after me and for him was different he paid at the end how should be, very disrespectful, disappointed.
October 2024 by A H Y
It's frustrating when the opening hours are incorrect. It's not 24 hours/ it is only 24/hours for petrol. You cannot buy anything from the convenience store and door is locked. Can only pay for petrol from the outside, and that's it. That's not 24/hours.
August 2024 by Nick S
Awful service. Guy didn?t start the pump and wanted be to pay upfront (which I cannot until I know how much will it be. I don?t look dodgy and drive a marked taxi and fill up my car at shell stations every 2/3 days
August 2024 by jageerthan j
Useless staff.... wasting people's time by keeping unusable pumps open.
May 2024 by Mohamed Sharif
The guy that does the night shift at 23-April-25 1:00 he?s always goes to sleep for the back of store I been waiting him to serve me and other customers outside around 30mins and other drivers also came and left without been served while they was horned serval times when I ask him his name to make complaint he went mad and started using he?s mother tongue on the speaker which is unacceptable and call the police for no reason or without offence worst customer service ever I been experienced I would suggest the manager check regularly this shell
January 2024 by Karthick C
Very neat and clean
January 2024 by Bilaal
Be very very careful entering the petrol station if you have a low car otherwise it?s scrape city for you.
July 2023 by David Jones
Smells of petrol ?
June 2023 by Ana Carvalho
Yesterday the 10th of June went to the petrol station to buy 3 bottles of prime and they charged me £3.19, today the 11th of June went to buy 2 bottles and he wanted to charge me £4 each told him to check the price and when he scanned the bottle it showed £3.19. Please be careful and make sure to always check the receipt and price matches.
May 2023 by Praneeth RajendranPrema
Shell is now accompanied with New Londis store, which has more new items and amazing offers
April 2023 by Kwesi Assabere
So, on the 21.02.2023 at 11:28:09am I purchased diesel fuel from this station. So, as I started to fuel my vehicle, the pump stopped fuelling at 15:00 GBP which had been stopped from the shop attendant and then I was asked to come into the shop. When inside the shop, the attendant tells me that my vehicle registration is not valid and hence the reason why she stopped the pump. She stated that she checked the registration number and that it is not valid. Bear in mind, that I had picked up an "End of Lease vehicle" from a customer and I had in full view my "Trade Plates" in full view - front & back as per road traffic regulations. Furthermore, a full check had been done on the vehicle before attending to the customer. The attendant who was a trainee, an Asian female, was feeling the need to practice her racisim on me, I asked for her name and she told me point blank she will not give me her name or the name of her manager and that I wait for her manager who will come onsite after 12:00 noon. The only badge on her person was a "Trainee" badge and furthermore she was the only person on site. After back and forth arguing, she told me to go back to the pump and continue to refuel, with my blood boiling with rage. After refuelling, I went back to the shop to pay with my Euroshell card for the amount of 25.82 GBP. She also stated that she had been trained to racial profile black males and check their vehicles. The disrespect and the racial profiling at this station begars believeth. The receipt - Terminal number ID 05092501. So, is this the type of training Shell is giving to it's trainees, is it? This woman's stinking attitude, her racisim, her unprofessionalism, her disrespectful manner, is a reflection of the leadership of Shell at this station, rubbish!
July 2022 by Melanie Parkinson
The staff are friendly and helpful
