November 2023 by Delly Marin
Terrible service and very disrespectful staff members. My friend and I went to try some clothes with the intention of buying something for my birthday but unfortunately we were shocked with the customer service of this particular store. Extremely poor
November 2023 by Sutapa B
Small store, not much choice but laid across 3 floors. They do have a kids section on the top floor.Limited staff when I visited and the store wasn't busy.
October 2023 by JL A
Terrible service! I was robbed in this store, the security did nothing! My documents and phone were stolen, they did not call the police or check the surveillance cameras. Absolutely nothing!!! Fire your security and clueless managers. I am a citizen of another country and you have tarnished the face of your country with your inaction!
September 2023 by Mounir El hajami
Very helpful staff, clean shop
July 2023 by Wisdom Beauty
Ridiculous I had to wait until a costumer clear over 15 pcs of cloths then the cashier had to pack them back before she attended to us then they to chit chat amongst themselves while the line extended longerrrrrrr. Y?all n ed to employ more people to assist the cashier with returns or just a toll for returns ONLYYYYYYYY . 1rh in a line to cash 1 items is disturbing
July 2023 by stuckintimeandspace
Second Zara I've visited and does every store have a policy where they have to be an absolute mess? If you can't find something then its probably on the floor buried under a pile of other stuff. There's no sense of organization, just complete chaos. Its either the staff not being attentive to cleaning up or the general public not putting items back which isnt that hard to do. Wish I had taken photos to attach to this review tbh.Okay, my rant is over.
July 2023 by mati mat
soooo messy. if you?re looking for an item, don?t bother looking for it on the racks and shelves, it will most likely be on the floor. i like zara as a clothing brand but this probably has to be the least organised zara store.
July 2023 by hafeez kolawole
Zara store is one of the best stores you shop in the UK. Very affordable and you surely get value for your money.
July 2023 by Angelika Angie
In this store, it looks like there was a tsunami, everything around is on the ground and then they expect customers to buy it!
June 2023 by Jos Do
I have little patience so whenever I try and buy something there's always a mad line and I usually walk out.
May 2023 by JJ
Brilliant to see and use the self service tills. Thanks to a lovely customer who showed me how to use the service. Very simple once shown,which then helped me to show another customer how to use..Pop all of your items into the compartment to the right all together,it's a deep enough space.pick a bag.select your items on the screen..pay with your card payment.Then remove security alarms from garment, placing the alarm and pins where instructed.Don't forget your receipt!Great experience.
April 2023 by Thuý H?ng Ngô
i went into zara centrale in croydon at 6:30 pm i tried on the clothes and i really like a shirt. But unfortunately that shirt has been ripped off and dirty, so I asked a staff member in front of the fitting room to check if there are any new ones. she didn't check and said no and didn't look at the customer but just dialed the phone with a very disrespectful attitude. I was very disappointed because I entered Zara for the first time and met such an employee
April 2023 by Rabab Khatib
Very rude staff today at the children department at Croydon (16/04/23)! Unfortunately I was in a harry and didnt have time to rise the issue with manager or another member of staff; the way this member of staff spoke to children was very unacceptable. Will definitely not be shopping there with this attitude from staff!
April 2023 by Hayley Dawson
If I could give no stars I would... I went into the store to return trousers that had a zip that was faulty. I explained I have had this problem before and the manager with the bald head turned to me and said maybe the style doesn't fit you properly that's why you're having problems... I am disgusted. I felt humiliated and shocked that he was so passive aggressive and rude and seemed to have enjoyed the comment he made to me.
March 2023 by Shane Alexander
Queues often more than 30mins with only one cashier. Not worth the time to visit
