March 2024 by Milosz Turczyn
Fast service, helpful staff.
December 2023 by D
At Purley Way Tools Station, I was served by Abbie on 10 Dec 23.Very professional, knowledgeable and kind.Thank you Abbie
December 2023 by Sol Craighead-Wheeler
Broken item. Advised to come into nearest store for advice. Turns out Toolstation has a 45 days return policy, it broke 43 days in, it's day 47. Only find this out in store."Should have come in earlier" is the worst thing to say to someone disabled in this context. Yikes.There was a repair service mentioned. Can you repair it? "No."Do you know of an alternative to replace? "No."What about recycling? "No."Okay, I have a year on faulty items with statutory rights, right? Can you advise who to contact please? "No."Manufacturer maybe? "Yeah, you can find their details on our website."The same website with webchat who advised to bring it all the way to a store for advice, on day 45, and told me nothing about the policy? "Sorry about that."oh, and it's the wrong phone number on the site, too.I got nothing. It gets two stars for being near bus stops. Just... just go elsewhere. Trust me. Go elsewhere.
November 2023 by James Shearman
The manager Fleming lost a massive sale and was unprofessional,went to another store and they sorted my query within 5 minutes
October 2023 by Vilius domarkas
i dont know what happened to this store, but i have been using it for few years now and last 6 or so motnh just went right downward. absolute waste of time to do click and collect or shopping inside. feels like employees were brough here by gunpoint and if they do a bit faster moves their lifes gonna collapse. basically its just like vegans working at butchers... sort it out toolstation thats bad for your reputation
August 2023 by Bob Bernard
Very very slow service, the staff working in the store have don?t care attitude. Every time I visit the store the queue is till the door. And on average 30min wait.
May 2023 by Noeline Ustine
Happy they saved my details for future purchases
March 2023 by Dona
Had everything in stock quick and easy .it is a tiny shop tho
December 2022 by Kym Griffith
Today I had the pleasure of camren. H, who was helping find the right screws for a project, he was the most helpful, nicest person I've come across in a long time, we need more people like him around, great service
December 2022 by Zulfi Mirza
By far the slowest toolstation that I've ever visited. Been here a dozen times and always taken way to long to get anything from here. The store isn't even busy. Its just slow service. I try to avoid this branch as much as possible. Especially if I'm in a rush.
July 2022 by jamie lee
Speedy order and collect service I would like to thank reece that Served me for helping me about a Query and being very patient with me very pleased with my experience will definitely be coming back to this store
December 2021 by Danyal Mustafa
Hopeless! Only ever placed five orders with Toolstation in total (click-and-collect) and three of them (all from this branch) weren't fulfilled due to selling stock that didn't exist. Highly frustrating, waste of time and obviously their stock system or processes are broken. Stick to Screwfix - over 200 orders with them from multiple branches and never had a problem. Better quality customer service as well.
December 2021 by Kiree Todd
Great prices, great staff ??
August 2021 by Gary Ford
I wont return here. Difficult to find as need a different road to access. Service very slow with only one person processing orders and sales.. So far I've waiting 15 minutes for my item... staff standing in car park smoking despite knowing I'm stood here waiting and have chased it once already. Rude, poor service and lack of courtesy. Avoid if you can.
August 2021 by samantha bayman
Excellent service. Coming along day by day.