August 2025 by Mark Thomas
Walid, helped and made sure the extra tiles my daughter had ordered arrived the next day arrived. It was a pleasure dealing with someone who put themselves over and above.
Many thanks Walid for all your help, it was a real pleasure dealing with you.
August 2023 by c h hawk
Brandon and Sachin helped me with my needs to tile and gave me a good demonstration. With thanks for your help
April 2023 by Tessa Owen
Croydon BranchI would thoroughly recommend coming here. Special thanks to Nick, Tyrone & Daniel for a superb customer experience.Have since been back and again cannot fault their levels of service
November 2022 by Andrejus Sizincevas
Very upset with customer services and products they sell, I've bought 4 boxes of 300 by 600 wall tiles and in fact 2 boxes came at 595, so basically ruined all my job. And the shop assistant said - its not his fault and he can do nothing.What a waste of time and money with this shop!My advise- go next door for better quality and service!
October 2022 by JIBBS X
Amazing customer service from Brandon & Robert from start to finish. Initially had an issue with low stock and was informed to wait to ensure batch number was consistent to allow a better finish. Very helpful and knowledgeable staff made the whole process very easy. Thanks lads!
October 2022 by Kayla Smith
Brandon is always so helpful. He never fails to put 110% effort into everything he does. He makes everything run much smoother when he is involved- You know exactly what is happening if there are any issues as he will always update you with a phone call.Thank you, Brandon! :)
October 2022 by Tessa Irwin
What a delightful duo working on site today. Normally I?m greeted with entitled disgruntled whippets who can?t even look you in the eye. Today was a pleasant surprise. Hang on to these two tile giant, this is the sort of front desk customer service payees like me like to see.
October 2022 by Grand RISING
I would like to thank Trevor and his manager in helping me to work out my tile measurements. i had calulated in inches, old school! Thank you so much for your patience.
October 2021 by Sirrah Khan
I have had the absolute pleasure of visiting the Tile Giant in Croydon. The customer service at this store is beyond outstanding!On separate visits both Ryan and Charlie did everything they could to help me. Ryan and Charlie made me feel very welcome and helped with suggestions and bringing the tiles out to show me.It?s a nightmare trying to find bathroom tiles in a national lockdown but these guys have really helped me in every way they can. I can?t recommend them enough and really commend them on their customer service and friendly approach. Welldone Ryan and Charlie!
October 2021 by Tina Nolan
Thank you to corrinne and her colleague (sorry I didn't get your name)He loaded my tiles with corrinne even though his shift had already finished. A lovely young man an asset to your company!Very much appreciated. Great customer service from you both.Thank you for making my visit a pleasant one.keep up the great work.
October 2021 by Deepak Bharti
Edited rating to 4stars from 1star..-----Old reviewI am still waiting for my tiles.I placed my order in the store at Croydon branch on 29th Aug, to be collected within a few days (1st Sept).When I rang on the day of collection, I was told that the order is still not delivered to the store but will be by the end of week. When I called on Friday I was told that it will most definitely be on next Monday (6th Sept).Have been trying to reach out since Monday but no one picks up.Eventually managed to speak with them on next Thursday (9th Sept), and now the tiles are out of stock - marvelous.Asked them to order for me to substitute tiles now to be delivered by 13th Sept but now being told they are running late as well.We are already 2 weeks late, and I have had to reschedule/change my tiler 3 times.And there is nothing the store would do about it than just apologies. Would have appreciated some discount or at least free stuff to be thrown in to make up for the inconvenience we have faced.On positives Robert knows his trade and also offered to deliver it straight to my house. But there are no tiles which are already almost 2 weeks later than expected.-- Updates:Robert delivered free of cost the tiles eventually after over 2weeks additional wait.They also offered me free trims (or anything that I could use) which was very nice gesture to compensate me for the loss of time/tiler/workmen.They did make all efforts to make amends and at times issues are at warehouse beyond the stores control.Thanks again, I will shop again (maybe will be careful about what's in stock)
October 2021 by T Desai
Recently bought floor tiles and splashback from tile giant(amongst other things). We were stuck with removing grout haze from wood effect porcelain tiles as it needed a specialised solution. Josh was amazing, he found a solution to our problem very quickly, was polite, friendly, articulate, with genuine passion for helping those of us who came in. A real credit to the company.
October 2020 by Miss Montana
Ben and Ryan so very helpful and polite. Had an issue with an order at a different location. However Ben and Ryan not only ordered this item for me but followed up with a phone call to ensure I had everything I needed.Also helped to advise me of items needed to complete my bathroom.Both men friendly and knowledgeable
October 2020 by BIG TEE
I?m a tiler around the Croydon area but always seem to go down here for the pure fact the guys know what there on about and I have faith there not just trying to make a sale.I normally see Nick in there has we have built a good relationship over the time and he has some real in depth knowledge about the products and tiles he sells Nick always is polite and very helpful with the loading of the products into the van as-well as most trade places will just leave you to load up by yourself! He?s a great asset to tile giant and the team down there!
October 2020 by Ben Godsell
I was planning on buying a dark set of tile for my kitchen but was unsure which ones would suit best. I shared my idea with one of the employees (charlie) and he helped me look and decide on the correct tile to fit my vision.Brilliant service!! Many thanks to charlie and tile giant.
