February 2024 by Christine Gale
A welcoming smile and efficient confirmation of my appointment. The lovely young lady who did the actual eye test was extremely informative on my eye conditions and physical content of the eye and effects of floaters and glaucoma, which could affect me.
February 2024 by Danielle Dabankah
So bad, not worth it. They increase the price of the contact lens subscription without telling the customers. Bad service, very disappointed! Going elsewhere
February 2024 by Thiru Muhunthan
Very bad customer service. My appointment was at 13:15 and I have arrived early as 12:35 pm. I was waited until 14:00 and no one has seen me. While I was waiting there were another couple of their customers walked out of the store as they were ignored by the staff as well.I have attended the appointment during my lunch time and I have wasted the time and not been seen by the optician.I also walked out of the store and asked the manager to remove my details from their system as I do not want to waste time with them in future.Avoid them and look for another optician who values their customers feedback and time.They have lost me as their customer and I believe after this review they will loose many more customers.
February 2024 by hazel swain
very friendly staff. would have given 5 starts but had to wait some time to be seen on both visits...
February 2024 by Subh Boon
Came here to sort out my varifocals as I had a problem with them and was told that I?ll be dealt with the manager AKSHAY. When I walked in he took 1 look at me and ran to the back. Anothe remember of staff told me he will be with me in 10 mins. AKSHAY then kept me waiting for 1hr and when he came back he said he was ok lunch! Totally unprofessional and disrespectful! He knew exactly why I was there and as soon as he saw me he ran away! Poor manager! He should be sacked!
February 2024 by Elisha Boateng
Was helped by a gentleman called cash ! Extremely fast and efficient and helpful !! Would visit here again just for his service
February 2024 by SSA DWJ
Friendly and helpful staff
February 2024 by Wayne
Visited the North End branch to fix my reading glasses.
February 2024 by Maria Flores
Thank you to everyone who helped me, God bless you, Everyone was very kind, continue doing as you have done until now.
February 2024 by Simran Bakshi
Lady called Emese was brilliant and was very helpful
February 2024 by John Johnston
Great service even when it's busy
February 2024 by Maria Cristina
I had the best service with Kamran, he was very helpful, advised me on what was best for me, and was very knowledgeable and patient in explaining everything. He is an excellent professional. Thank you very much for everything.
February 2024 by Deb
Sadly, this branch is really unorganised and poorly managed. My experience has involved being asked personal information (including income) at the front desk/in front of other customers, staff not properly booking you in on arrival and therefore your waiting endlessly in reception as your forgotten about, being told on the phone that items are in stock only to arrive 1 hour later and told they're not, and a lack of communication to customers and colleagues in handover from preliminary checks to testing.Parking is limited and pricey. However, it is easily accessible by foot.
January 2024 by Aaliyah Gunning
Excellent customer service from remanish she was very inviting and friendly
December 2023 by Lezmin McDonald
Helpful staff. Wide selection of glasses and prices are budget friendly.
