February 2024 by Stella Baldock
Staff in the computer section where my daughter went to purchase a game was really rude couldnt care less about her questions so we left the games which would have totaled 300 pounds after i added some to the basket we will not be going back as we are not second class citizens to be spoken down to
February 2024 by T. A.
Today went to this shop I bought a nice baggy for my daughter I spend around £100..in the time was by the tills a short guys front to the door like security was watching me e my child in very bad mood all the time's.. was feel shye and uncomfortable and I ask him what's is wrong ?? OMG.. from it the guy started to harassing me , started say gone way that's my job.. e many others idiots word's "" ASHAME A BIG STORE like this selling toys for baby jet a man rude like that's.. suppose there's Al MOST CHILD FRIENDLY whit big smile for customers like me in one time's spend 100£pound...ok... Then I ask to talk whit the manager cos situation likes that will never happen again.Am sorry I will never come back again buy to this store!
February 2024 by Imran Chaudry
Worst store ever! The staff could not care less about helping their customers, they are clueless staff and have no knowledge about anything. Even the manager could not care less in helping customers. I bought a kids bike for my niece from here and asked them to assemble the bike, the staff member said no one is here to assemble, although that staff member said he is qualified to do so, he was not allowed to leave the shop floor, and he asked his manager if he could but she looked at me and said NO i would have to wait for 4 days for someone to assemble it. The store was empty what an earth were you stocking up in a store with 0 customers in it! Pathetic store and staff.
January 2024 by Mark G (VW Dub & Bug)
We have been here a few times with our grandson, and we have found the staff helpful, friendly, and polite with a good selection of toys .
January 2024 by Oret hastings
So for Xmas we bought the new avatar game. After all the saving it came to Xmas and we opened it gave it to my son and he ran upstairs to try to. He came back and say it didn?t work. Turns out it was for the wrong Xbox. We took it back and they said that they wouldn?t exchange or refund. I would be shopping here again. Be aware when they have your money they don?t care
January 2024 by Michelle Robinson
The young women at the till has no manners, needs customer service training. The security is racist, only watching black/ brown customers.
January 2024 by Garreth Tinsley
Great selection of toys and upstairs even had a racing simulator lol.
December 2023 by Robert Brayne
Ordered by click and collect to ensure items were available and got in and out quickly during the Christmas rush!
December 2023 by Farz Nabizada
My child and I left the store very happy customers.We came to the smyths to get my 5 years old, the LOL Bee queen doll. We were told that unfortunately they have ran out, after checking. We chose something else, and my little girl left the store disappointed and almost in tears. I was told by the sales assistant (Jade) to try Amazon. After she checked in the system and physically checked all the shelves.As we walked outside the store checking amazon, Jade ran out and told us to come back in as they found a few.The manager and Jade really put that effort in to find one and made my daughter?s day. She had big smile on her face all the way home.Thank you guys ??
November 2023 by Joseph Melton
Be careful what you buy at Smyths. We bought FIFA 24 from Smyths and when we got it home we realised it was for PlayStation. We don?t have a PlayStation. Smyths refused to take it back or exchange. We now have a very upset 8yr old who spent his birthday money on it. Terrible customer service at Smyths. Avoid.
November 2023 by G K
Great store,good variety of toys for children.
October 2023 by Steve F
Good selection of toys and very helpful staff
October 2023 by jamie fallows
Went to this store yesterday as I collect hotwheels the ones they had on the pegs I already had so asked a member of staff if he could bring the box from top shelf down for me so I could have a look he said their short staffed but he will try 10 minutes of waiting only to find out he had no intention of coming to get them and was picking click and collect orders instead went upstairs where a member of staff was just sat their on his phone but I was told their short staffed very disappointed will be going crawley from now on much better shop and staff much more polite
September 2023 by nula bance
Literally a modern version off toys r us, a lovely shop and child heaven. Smyth are very reasonable priced also
July 2023 by David Boland
The staff here are incredibly discriminatory. I am autistic and attempted to return a game that was faulty which I had purchased just two days prior! The staff left me pacing, shaking and in tears. I will definitely be taking this further.Unacceptable does not begin to describe this experience.Gets worse ... they held a sensory friendly autism hour on 19th July 2023 ... they completely ignored it played loud music, had bright lights and were entirely unapologetic when I challenged them.This will be taken to county court
