March 2024 by Hashim Daureeawoo
Do not go to this store. Customer service is shockingly slow. Ordered laminate which took over 1.5 months to be delivered because the order was incorrectly processed. When it did arrive, the laminate was all faulty! The processing time takes forever. Refund for which still hasnt been received. The management at this store seems to change every month (I know as I've visited this store to get an update on my order and every time the manager has changed). Good luck
February 2024 by C. ?GTGal84? Clarke
Sofa searching and Calvin was so helpful. Made to feel like at home when trying out the comfort of sofas. Still can?t decide, but soon hopefully!
February 2024 by kwame edward
Friendly and understanding worker's
January 2024 by phillip swift
Good customer service and try the sofa out
December 2023 by Zee Chohan
Went in with my family last night to purchase 1 sofa but left with 2 and also an armchair. We received great service from Michael Jr, he carefully explained all the current offers available and as there were some great deals to be had we left with more than just the 1 sofa. Michael was very informative and explained everything in great detail, wasn?t too pushy and gave us enough time to process the information and make an informed decision. Very pleased with the whole process, can?t wait for my La-Z-Boy!
October 2023 by Sally Ann Walters
Staff are so polite and professional. I was seen by Donovan and Louise and both went the extra mile to make sure we chose the correct furniture and flooring for our needs.
September 2023 by Viv Ting
We bought a sofa in June and put down a deposit. Got an email to let us know the sofa was almost ready, and since we were also in the area looking for other furniture, and the salesman Calvin was friendly enough last time, we thought we'd pop in to make the payment. Shop and manager seemed busy and it was perfectly fine to wait, but what I didn't expect was Calvin asking us what we wanted, and as we were trying to locate the email, said to his colleague loud and clear enough for us to hear, "you don't need a f--king salesperson for that!". Felt extremely offended so we left. Never knew it is the norm to be swearing at your customers and it is clear these salesperson are friendly only to your money.
September 2023 by Heather Pearton
We found a sofa which we would nearly have bought, but the staff were so overly keen and far too zealous, that I would rather have gone home and bought online than bought instore. Do better.
July 2023 by Kashif Ahmed
4 months waiting for my dining table and chairs to be delivered and still they gave me an estimated time of arrival at the warehouse not to my home. I want my refund
July 2023 by Paul Latchman
They have some great sofas here especially if you're on a budget. Peter was my sales assistant and he was very thorough, polite and patient. He took me through all my options, offered me a coffee and even got the manager over to give me some more discount. I would recommend this store.
May 2023 by Priscilla Williams-Silvera
Terrible in-store customer service experience. Paid a deposit for carpet & fitting but after about a week I received an email saying my order would be delayed by three weeks, which didn't work for my timescale. When trying to cancel had the most awful customer service experience, the team in-store were making it so difficult for me to cancel my order. They obviously wanted to keep their sales commission. I was promised calls back, had to keep chasing for a phone call back I even drove the store and was promised a call in the morning which didn't come, so had to keep calling. When the cancellation was finally put through I was charged an extra £200+ by the store manager Louise (who needs customer service training). I called the central customer service team to complain and they agreed that the charge was unreasonable and I've since had all my money refunded. But a lot of hassle and terrible customer service from the Croydon store. Never ever again.
April 2023 by susannah millward
Not even a one star is accurate 0000000 stars been sold a reclining sofa that on one side the bracket is the wrong way round so we?re unable to recline it as it completlyTilts forward which is sooo dangerous I have a 4 year old that nearlyReally hurt himself by this happening 3 times a lovely engineer George bless him has been sent round to ?fix?Or bring parts that haven?t beeen ordered the sofa is unfixable the switch to recline which is back to front on this particular side that can?t actually been changed Round Iv been calling since November and this problem is still there after I was promised on the phone parts are being ordered will take 4-6 weeks 8 weeks later george has just left and guess what no work or repair was possible and no parts given as there isn?t any!!! so I now have to call for 40th time an absolute waste of all our time I?m left with a £3000 sofa that we can?t enjoy we waited 3 months to actually get the sofa I?m absolutely fuming I just hope they have the phone calls recorded I will be paying scs a visit as this is what I think the only way to be heard and get a sofa that is actually not broken!!!!! Never ever will I buy from scs there quick enough to take your money but when there?s a problem no communication is made Iv been lied to we?re now in April Iv been complaining since November pictures have been sent Iv called more then enough time you should ashamed of yourselfs
February 2023 by Daniel Griffiths
Wrote a 2 star review on their website which apparently they don't like and won't display so I'm downgrading them to 1 star.In Sept, I specifically changed my sofa choice to one they guaranteed my for xmas. Then told after I'd paid it was January. Their customer services never helped and just said go to the store. They never answered emails.
January 2023 by Chris H.
We are very grateful to Mo for helping us find the best carpet. He took care of everything and he went over and beyond to help us. Professional service! Thank you Mo!
January 2023 by Simab raziya
Very reasonable place. Jerry had provided excellent customer service. I would love to go there if I find this person who understands how to serve customers. They got huge variety with reasonable price.
