March 2024 by Jennifer Ogole
I don't think I've had better customer service ever. I can confirm that it was the best customer service from gym/health provision. They went out of their way to look after me and gave me pass for my short stay in Croydon. Genuine smiles, I felt the love. As for Alex and David. I wish there were more people like this.
February 2024 by A Kinver
Considering the cost, the overall aesthetics do not align. Old, dirty and equipment not working. For the monthly cost, I would expect so much more. Could do with an upgrade, definitely not worth the price.
February 2024 by Dariusz
Lack of professionalism from the lifeguard, not wearing the right shoes, and listening to music when on duty.
January 2024 by earl stevenson
Great staff but long overdue a refit and ancient equipment, even a lick of paint will help such a shame it's a good size gym.
January 2024 by Carlota McGarry
so frustrated. has been impossible to get booked in to the classes for months now. so many times the pilates booking opens under 24 hours before the class - meant to be 8 days. all the spaces are gone in 5 minutes when the list does open. get on the waiting list and occasionally a space becomes free minutes before the class and this counts as a no show - yet if I go to the gym in case a space becomes free they don?t allow access. i have spoken to reception numerous times who say nothing they can do and left messages on website with no response. pool access very limited as have so many classes and struggling to understand what I am getting for my membership fee. very unhappy
November 2023 by Mustafa Nawroz
One of member which name is Phillip Wiesel which don't know how to talk with customerI suggested to nuffield you should have member staff which respect to customer not Show aggression against customerHe do very miss behaviour with me we come to nuffield because we think that the member staff are better then another gym in Croydon but if the member staff do miss behaviour like (Phillip Wiesel) I scerch soon another gym for my self
November 2023 by Marvin Lal
Fix your equipment. Most things are out of service and broken for months now !! Most handles on machines are ripped and broken. Also update equipment the machines are very outdated. Open up the jacuzzis you taking good money from us every month. I understand all of your Personal trainers train at KINGS gym but bring some of that kings gym inspiration to our club. Then cutting costs masked as environmental stuff by taking away tissue for us to wipe our sweat with.
October 2023 by Huggy Bear
I've been going to this gym for just over a year now. Regardless of which exercise I want to do, there is always a machine that i can use, I particularly like the spacious feeling in the rooms I use, e.g the main gym and the swimming pool. While there are a couple of grumpy (looking) staff members (I'm sure they would be nice if I intereracted with them), the majority of the team are excellent at making me feel welcome. Considering the activities and habits of some of the more 'disagreeable' gym users, I think the standard of hygiene at the gym, while on some days found to be wanting, is on average very good. I always look forward to going to the gym and the 'see you again soon' feeling I get as I leave. It is my responsibility, as much as that of the gym team, to have a great experience and I do my bit just as, I believe, most of the staff do - given the tough times we live in.
September 2023 by Luca
By far the worst Nuffield Health there is, and here?s why:Air con doesn?t work majority of the timeAll of the Equipment is old and rustyThe weight machines are either broken, missing parts or accessoriesWater fountains barely work and when they do there?s water pressure problemsThere is only 2 squat racksThere is not enough benches or free weight equipment (I turn up around 8/9pm to avoid peak hours and still sometimes struggle to get anything)If it wasn?t for my corporate discount and use of London City gyms I?d cancel my subscription immediately, hopefully they can give it some investment which it so desperately needs.
July 2023 by Reena Mahtani
Can't wait for my contract to finish. Nobody cares about the state of the gym or the members. Things are broken (the air conditioning now, the swimming pool in February, the machines in the weights area and water fountains a couple of months ago) and they still have the cheek to raise the price mid contract. The only answer you get from management is to go to Norbury or Merton instead. Ok then...
June 2023 by Alex Rousou
A few things:1. They increased my monthly fee mid-contract (they're allowed to, but such terrible behaviour)2. They breached the terms of the contract by increasing my monthly fee and not giving me one month's notice.3. A general lack of care for the place: broken equipment, water fountains not working properly (which the manager said when I signing up would be fixed shortly ?). Although the cleaners do a fantastic job of keeping the changing rooms clean.4. Sauna is more often 60-70 degrees than it is 80 degrees5. Some of the staff are lovely and friendly, others are not friendly at all. In fact I never once got a "Hi" or "Good bye" from the manager.6. Closing the jacuzzis, permanently.I'd suggest avoiding unless this is very easy for you to get to, or at least avoid being in a 12-month contract
June 2023 by Jason Charlton
This is a full honest review of Nuffield Croydon.This is my home gym and have been going here for about 6 months.As far as gyms go, this is a pretty standard gym with the added benefit of a pool. The issue lies with the quality of equipment, space, decor and cleanliness.The staff are friendly and like to chat with customers. One critic would be that they need to tell people who slam weights down to stop. It?ll stop equipment from getting damaged and creating a off putting environment. If you need to slam a weight down, you probably shouldn?t be lifting it.Starting with the car park. It?s good that this is an added benefit to the gym, if you can get a space. There?s no dedicated spaces for gym users so the soft play and trampoline park get really busy so families park in front of the gym, which means if you drive there at certain days/times, you won?t get parked.Spaces in the gym. There?s a big space downstairs which used to be used for PTs, cafe and I?d assume overflow. I?ve never seen it open or at use for the past few months, it?s a wasted space which could improve the available space.There?s studios upstairs which is great for classes and stretching areas when not being used.The weight room is in serious need of an update. Mirrors are cracked, weights are degrading and it?s pretty small. It can get very crowded very quickly. Becomes very off putting when you can?t get on any of the outdated equipment and have to squeeze past people due to the equipment being so close to one another.The cardio space is better but still has a lot of flaws. There?s lots of cardio equipment, however, most the time they?re often broken or ?under maintained?. They never have dates to when they?ll be fixed. Again, the equipment is dated and needs replacing with better, working gear. The TVs on the treadmills are often broken or have no connection.The pool. The pool is a good size, it is an added benefit of this gym. But. There?s often classes certain parts of the days which means the lanes are unusable. There?s also sessions for families to bring kids in which makes the experience less enjoyable. The hot tubs aren?t usually on or one is open and the other closed (this might be to save money but when you?re paying alot per month, it should be on for members).The pool area also has a steam room and sauna, which are always busy! But fine if you don?t mind that.Now the changing rooms and corridor to the pool aren?t often clean. It needs more attention, especially with after what everyone has been through the past few years.The decor is dated, walls are chipped, cracked or stained. Sometimes building work looks like it?s been started but never finished.Overall, I wouldn?t go here. For a simple membership is about £60-£70 per month and for the quality of the gym/pool and overall atmosphere, better off going to a PureGym. I?d give this a 1 and a half stars tbh.I?ll be reviewing my membership and searching for a new gym.
June 2023 by Faiz Ali
I was willing to pay a premium price for a gym membership because I wanted a premium experience. Unfortunately, you won't get this from Nuffield.Something is ALWAYS broken. And to make matters worse, it will stay broken for months on end!At the end of my current membership, I will be looking elsewhere. This isn't worth the premium price tag.
June 2023 by aubsdotstudio. com
I joined this Gym over 6 weeks ago, and I am very impressed, the staff make you feel welcome and are always available to help. There is more then enough machines to use which is ideal.
May 2023 by Louise UK
This isn?t my home gym but I love this branch the best. I don?t use the spa so can?t comment on that but the staff are by far the loveliest! Marvin and Hannah?s Dancefit sessions make a huge difference to me and Fantas classes too. Fredrick on reception is so lovely as well. Thanks for making me feel welcome it means a lot.
