December 2023 by Joanna Ferguson
Unlike other banks I used to be with this branch is open until 1pm on a Sat, no queues / plenty of machines and staff available - makes a nice change!
August 2023 by karen a
Absolutely Brilliant staff member assisted me in Croydon branch today, she had so much patience with me and I truly appreciate it.
August 2023 by Vee Ell
Early closing times are a bugbear, especially if you work. Closes too early on Saturday. Monday to Friday, forget itStaff are helpful and friendly
June 2023 by Julia Evans
The team were extremely helpful and diligent, I came in today (Saturday) and they solved all of my issues quickly and kindly! Highly recommend this branch
April 2023 by Nitin Mali
Hopeless service. I was told to call and book in advance if I wanted to withdraw a cash above £500 by a very rude guy on a counter service. I was told it?s in T&Cs. Unbelievable! You can?t withdraw your own cash when you need! Changing it to Barclays ?
March 2023 by Terence Buxton
The staff at this branch are amazing, especially Tom. Nothing is too much trouble& Great customer skills. Please pass on my comments to him.
February 2022 by Manuel Faju
Worst service ever know to man I am very disappointed.My mum is over 60 years old and she had to go back to the bank twice just to have statements.I am really disgusted of your service Nation wide I have work in the branch network and I know how a customer should be treated.I cant believe you are sending home a 60 years old and watch tutorials on how to print statements online. I am currently in the office and live far from my mum and I am unable to assist her.what is the point of having a branch when you can clearly see that a user is struggling. this is unacceptable and a disgrace of a bank. I am more than willing to speak to someone about this topic.the lady was very rude which is sad, staff should be trained to assist and not to make it harder. also she is covering her name so my mum is not able to tell me the name of that lady.UpdateI call customer service to complain and escalate the matter the lady on the phone was so nice and called another Croydon branch which assisted my 65 YEARS OLD MOTHER. It took them less than 20 minutes. I want to thank Janelle for assisting my mum today it is such a shame that I have to leave 1 star for this review.
February 2022 by Hossain Faruque
My wife tried to change her address in the branch, with my two kids, the bank manager kept her more than an hour wait and unprofessional behaviour has been shown, later my wife called head office and changed her address. I recommend not to go that branch and branch should shut ASAP because they really unprofessional
February 2022 by Marcia A
Always such a long wait even during the daytime....such an awful branch
September 2021 by swati patel
I am not happy with there service as west Croydon branch as today I went there for certification n statement and they are even not listen to us n directly a girl was there Nd she is we are not going and also she was trying to tell other boy to say no to us....and they we went for wallington branch and we said that we want these certificate and a man was very helpful n he provide us documents...
July 2021 by Kelly Hannon
Amazing service and friendly staff
July 2021 by Sarah Mcdonad
Great branch - really helpful
July 2021 by David Christison
We visited this branch and the queue was quite short and the staff was wonderful and very helpful
July 2021 by christopher smith
Never had any problems staff always very helpful
July 2021 by James Kilmartin
Brilliant staff. Very friendly and highly professional, great service
