January 2024 by Linda Boyle
Very good value and quality.
December 2023 by Dipankar Basak
As usual Matalan is always stocked with trendy garments for regular day to day use. Price is reasonable and quality is decent. Good collection.
December 2023 by Anthony White
Great place good selection easy parking
December 2023 by Tina Brand
Brilliant clothes.Great prices. Love Matalan.The majority of my wardrobe is now Matalan
December 2023 by Charlotte Skinner (Charlotte)
The two security guards on shift today 02/12/23 were ignorant and rude and unhelpful too busy talking to one another. Staff incorrectly put the Christmas sacks marked under 30% off when they wast?t, which is fine mistakes happen but it was very time consuming for the staff to come to this answer. So overall experience wasn?t great. The actual Matalan stafff were helpful and pleasant just the security staff need to learn customer reception, too busy speaking in there own language. Compare this with an earlier M&S experience I got a good afternoon and goodbye from, a clear difference of security they hire. Matalan please employ better security!!!!!
November 2023 by Nataledomini Grant
I use to love Matalan. I could always find something in their to wear or for my home. Nowadays not so much. Either the standard of clothes and designs have gone downhill or my taste has dramatically changed. The homeware section has expanded however could buy the same sort of things from IKEA for same price better quality.
November 2023 by TRACY
So much choice in clothes and household items and at reasonable prices.
November 2023 by Valerie Speller
Found something I was looking for, good sized store - goods displayed well
November 2023 by Stuart Francis
Very good shop I quite liked the stuff that was sold
November 2023 by Lessons Learnt
They have plenty of stock and it's nice to go, try on and buy.
November 2023 by Surya Benedict
Customer service is below average.Myself and little one went to Matalan Croydon today at 17.05 to buy wellies for his school trip. He loved the x box wellies and he told me he wanna wear it because his shoes is wet, I took the tag of the wellies and paid in self service. A lady staff approached and told me to leave the wellies on bagging area; I said that sorry I paid for it and I have receipt of what I have purchased. The reason she said is that shop alarm sensor will go of if I don't leave the purchased item on bagging area. I feel that I was singled out and discriminated upon.
October 2023 by A Kinver
Visited the store on Monday 9th October 2023 and witnessed an employee (young girl) get brutally attacked by a shoplifter. I was mortified along with the other customers, the poor member of staff has been severely failed by her employer. How on earth can a store that large not have a security guard?This may be an isolated incident but Matalan have a duty of care to ensure that their employees are safe.Gentle reminder to anyone that works in retail, unless you are a security guard it?s best to mind your business because you?re not getting paid enough.
October 2023 by Rebecca B
Absolutely shocking in their customer serviceTrying to tell me they can?t sell me something when it was one of there colleagues who put the reduced amount on the itemThe blonde older lady tried to make me feel like I?ve done something to the product ? we don?t put are labels there? an we will refuse sale of the product to you why ? When I?ve done nothing but try an complete a transaction with youI work in retail and this is DISGUSTING customer service 100% will be sticking to the Kingston branch for now on.The blonde lady needs retraining or fired her attitude alone will loose you customersThe manager didn?t even wanna make conversation with me. Which is not how to de escalate a situationJust all round below par on their customer service
October 2023 by Shan
The stock that is stated by customer services is not accurate to this store. The staff do not pick up the phone and are not all responsive to help their customers. I have had to complain because of this. Completely wasted journey to this store
September 2023 by Shan B
Amazing variety of clothing for the family, however they can be a bit pricy.
