February 2024 by Jocelyn Baffour
Absolutely terrible experiences, most times I come into branch.Not recommendable.Very disappointing and distressing encounters.The staff that serve me repeatedly gas-light and are so dishonest, the times I ask for a second opinion elsewhere, the remediation fits in with the bank's public policies alot better.To add to shock, time and time again, I have seen that staff are continuously unnecessarily condescending towards elderly customers who do not have visible advocates.
February 2024 by Qasim Abbas
-The staff is very cooperative and supportive as no other branch was helping me when croydon staff helped me to get my documents!Thankyou Staff!
February 2024 by Terence Buxton
Great staff at this branch, especially Karen, Carol & Aaron Karen your customer service is 110%.
February 2024 by Vimal Raj (V J)
Such a Bad services and misbehavior from cash counters. Irresponsible employees. So iam very disappointed this lloyds bank.
February 2024 by Cloudwalker
Today (18th January ) I am in Lloyds bank (137 N End, Croydon CR0 1TN) seeking help from bank staff to withdraw some much needed money (6000£) and ask some questions as per bank rule. Instead of not understanding the question and explaining it again, he said that his English is not good enough and that he should bring someone who knows English.To explain further, this person not only accepts the demand of an applicant but also mocks and gets up in front of others saying that his English is not good enough.I understand lloyds trust in bank and more than that, lloyds bank quality, I have opened an account in this bank. They wouldn't employ unscrupulous people like this if they were capable of bearing the pain, frustration and anger of someone who, to tell the truth, has to go through so much helplessness. Then what about deaf, the elderly, and those with poor English skills in lloyds bank help services . Need to know !Such notification is only for the purpose of informing those who are qualified or authorized to do. So that people like me do not have such an experience from lloyds bank.
November 2023 by EdRhon Buwule
A quick service!
November 2023 by Joy Nene Ogonnaya
Just went in for some information and banking advise. Great customer service as always???
October 2023 by Rubel Meer
They need human being as a customer service assistant. They should improve their customer service. They awful customer service. Bank authority should keep someone who knows customer service.
October 2023 by Donna Jacques-Gordon
It looks after my money,so I'm good with that.
October 2023 by Will
Garbage, waiting system is a joke and so slow
July 2023 by Rohullah Khan
Went to the bank for bank statement take 45 minutes to get it not so good.
May 2023 by Damien Paul Pietersz
Staff are very helpful and welcoming.
February 2023 by Rotimi Adeosun
Great customer service!
January 2023 by Riche B
Came into branch today with my mum and was served by Jay who was a really great help and he is an asset to the company. Made sure all my mums needs were looked after. Well done Jay keep it up
December 2022 by Fatima Diallo
They're are very helpful,and they take time to assist you and give you a smile.lloyds bank.