November 2023 by Michael Albers
Worst branch I?ve ever been to. Been with hsbc for over 20 years and this branch refused to give me my own money. Absolutely shocking.
October 2023 by Nimmi Yohannan
Last week we had to get an account there.. Simon the very great person do all the help for that.. very friendly and helpful staff.... patiently waiting for the response and everything we had done there... thanks Simon for the great help...
September 2023 by Janmejay Sinha
Despite there being quite a number of people in the branch, I didn't have to wait longer than a minute to be seen.I initially came in just to get my account type upgraded, but I was also able to get a lot of information about managing my finances intelligently. Darren was incredibly helpful, and I really appreciated his willingness to talk me through some things that are going to very useful down the line, and I've already started to put some of these into practice. By far, the best banking customer experience I've ever had.
August 2023 by Thomas Whitley
Overcrowded and not enough experienced staff available. Very helpful team once you get to see someone
July 2023 by ??
we have a payment problem with our supplier, does someone can help me? we paid it on May.16, 2023, but until today July.14, he still didn't receive the money, am I be cheated?
July 2023 by Nikhil Makwana
Excellent staff. I had been there to open my bank account and was assisted by Darren Mitchel. The process was made seamless thanks to him. I was in and out of there within 30 minutes, having opened my account and advised on financial management.
June 2023 by Dipesh Dave
I visited Metro Bank, Natwest, HSBC and Barclays all in Croydon today. Metro Bank, Natwest and HSBC I was able to walk in and see a representative within minutes who were able to help me review my accounts plus help set up new ones. All three show exemplary customer service. Barclays unfortunately by far is the worst ques staff who cant be bothered and a month waiting list to talk to someone maybe Barclays should focus on customer service rather then closing all their branches.
April 2023 by Arnold Rabinowitz
Although looking crowded and busy most of the time the service is excellent. The door business is handled impeccably and diplomatically and one is quickly routed to the right area. Everyone is pleasant, helpful and efficient albeit that they do not match up to the sartorial standards of the 1950'sThe level of professionalism and care and the clear desire to be helpfully effective is always apparent.
November 2022 by KUSHAL LONARE
Right on the high street. Be careful when using ATM machines outside.Close to west Croydon overground train station.Adjacent to Witgift shopping centre.Gets really crowded on a peak time. Always have some extra time when visiting.You can park car at house of Fraser building parking.
October 2022 by Ambitious Panda
The worst customer service and incompentent staff I have ever come across. Staff don't know anything about HSBC products being offered, things as simple as HSBC credit cards for which the young lady said they didn't offer, the branch manager walks around aimlessly and there is favoritism which different customers walking in as if it is a family affair.I thought an issue was resolved in branch only to find out 2-3 weeks later they hadn't sent of the paper works/processed anything.A very useless branch. Might as well do everything online.
September 2022 by Mike C
Could there be a worst branch in London? Placed on a waiting list by 'door man' (3 ahead), then random people just get served.(Overhead the client rep saying she doesn't know how to do a current account switch, so didn't see me).After 30min wait asked the doorman what's happening as random people get served. Still 3 ahead. Told him I was ahead of the lady being served and he said she went out and came back. ( I actually asked him to give me a time slot so I can pop out and run an errand).Door man said "run your errand and I keep you on list". Back after 20mins with same people waiting. #SMH After another 15mins saw a client rep.Two client reps serving 1 guy that took over 50mins, like they're having a casual chat over nothing. Whole place became a waiting room due to some over privileged clients acting like that at Coutts.
September 2022 by superskunk695
Always has a long queue going out the door. Extremely slow service.
August 2022 by Alex Mick
Awful branch, service is useless as anything. Wasted 2 hours there waiting and left without resolving my issue. Only 2-3 members of staff who takes their time even to walk. Would not recommend to open an account here as well. Bureaucracy is over the roof. Use better one of the online banks such as Revolut or Monzo. You will thank me later!
August 2022 by Oleksandr Yeremchuk
Awful branch, service is useless as anything. Wasted 2 hours there waiting and left without resolving my issue. Only 2-3 members of staff who takes their time even to walk. Would not recommend to open an account here as well. Bureaucracy is over the roof. Use better one of the online banks such as Revolut or Monzo. You will thank me later!
July 2022 by William Klassen
Man at the door couldn't get me out of there fast enough sent me home with another secure key that doesn't work. Very long waiting times and he sent me to 3 parts of the branch where I had to wait at each place and then left with no solution to my problems in fact its worse.