August 2025 by Serkan Poyraz
had such a wonderful experience at the perfume department! The staff were incredibly helpful, friendly, and knowledgeable, making the entire visit a real pleasure. A special thank you to Danielle Giulia, who went above and beyond to help me find the perfect fragrance. She truly knows her products inside and out, and her recommendations were spot on. Danielle was patient, attentive, and made me feel valued as a customer.
It?s rare to find this level of service and expertise?she turned what could have been an overwhelming choice into an enjoyable experience. I left not only with a fragrance I love but also with the confidence that I made the right choice thanks to her me and the others members of staffs guidance.
Highly recommend visiting this department if you?re looking for excellent service and genuine care.
August 2025 by Huda Al-Musawi
Had the worst experience here. Last week I spent so much time trying to find the exact fragrance I wanted as a present. After finally choosing it, the sales assistant told me she would give me the same one in a pack. But when I gave the gift just today, I found out it was a completely different model from the brand when my brother opened it! She handed me a different pack while assuring me it was the same inside. I paid a lot of money for this fragrance, only to be left extremely disappointed. The new fragrance smells nothing like what I was looking for. If I could give -5 stars, I would. I asked three times if it was the same one inside and she was positive!!
August 2025 by Msm
Many of the items are expensive, but the prices of the sale items are very reasonable. I like the layout. The security guards and staff are very friendly and helpful, in an unobtrusive way.
August 2025 by a JaY
Great place for shopping till you drop ??
July 2025 by Brendan Conrad
I ordered shoes on online. I can?t get no contact. They cannot deliver my shoes for nearly week and I don?t know where is my parcel.
July 2025 by Imaan Jess
I visited House of Fraser Croydon on Sunday afternoon to browse sunglasses and purchase a card holder. Despite waiting patiently for 10 minutes, I didn't receive any assistance. When I approached the till area, I was surprised to see staff members seemingly unavailable. One assistant was tied up with a customer browsing jewelry, and when I asked for help, she declined, citing her responsibility for the jewelry display. It took multiple requests and 25 minutes of waiting before someone could assist me. To add to the frustration, I was told I couldn't try on multiple pairs of glasses at once due to store policy. The lack of staff presence and poor customer service made for a terrible shopping experience. It's essential for staff to be proactive and responsive to customer needs. As it stands, the store risks losing potential customers who are willing to spend money.
However, I must give a huge thank you to the lovely Asian saleswoman who ultimately assisted me with my purchase of a Ralph Lauren card holder! She was fantastic, and her customer service was top-notch - 10/10! I didn't catch her name, but she mentioned she grew up in Germany, and her warmth and professionalism made a big difference. She's definitely an asset to the store. If only the rest of the staff could follow her example! ??
July 2025 by jay domn
Avoid going to this store staff are so rude attitude is disgusting
They have no customer care they only want to get rid of you with their attitude
And none of the staff have name badge on
Today Monday 21 July 25 at around 2pm I spoke to a manager about a online order they left a security tag on I had to drive up there 2 hours drive the response I got from the manager was disgusting she was aggressive fuming
I was dissatisfied with the manager as well as other staff
I?m not going back there ever again
July 2025 by Malayeka Amiri
Habiba Amiri is the sweetest lady in charge of Clinique, she?s very helpful, hard working and takes care of her customers, she?s the absolute best and I definitely recommend buying Clinique products from her!
May 2025 by Martyn Cope
Abit of a mess this store is used to be a great shop but now part of sports direct and has lost its way.
May 2025 by Stoyan Dokov
To expensive
April 2025 by Christian Lindblad
This particular branch does not have such a big variety of
April 2025 by Paul Allan
Some staff are helpful and kind whilst others are just down right rude and passive aggressive. Returns policy is stupid, whatever you do? do not ask for your money back as although your receipt says your statutory rights are not affected, they will not ( and I can?t stress this enough ) they will not give you money back for your purchase and will even shout at you and treat you as if you?re stupid for even daring to ask. In my honest opinion avoid like the plague!!
April 2025 by Elliot Mitchell
Gone in to buy some new levi jeans, and they've put sale stickers over the sizing on the labeling. Literally a whole table of jeans you can't see the sizing for
March 2025 by James Moloke
The only mall left in Croydon
March 2025 by Sarah Vassallo
Ordered over ?1000 products and the most expensive 2 items didn?t make it. Tried to open a complaint twice and they closed it every time saying all items were scanned before sending them. Disgusting!
